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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! Duplicate listing....or not?

I know if you have multiples of an item you can list it twice. Once as a "Buy It Now" and Once as an "Auction". ( I am NOT referring to an auction with the upgrade to buy it now, I am referring to two completely separate listings). Again, this is all...

HUH? Feedback - LOVE it! Thank you! One hour later starts a return.

Really? You loved it and are thrilled with the fast shipping, then open a return - don't like it. Of course, I am now out the money to mail it, the money to return it (the heck with free returns, I'm ditching that) and now out the PayPal fees because...

Seriously, What is going on?? Can we PLEASE get back to selling??

I don't know if I'm alone in this but this past weekend was the WORST weekend I've had in a very long time. I don't know if it's all the glitches in the system or just a perfect storm combo of economy and tech but it's getting old and VERY SCARY! I c...

Resolved! Anyone else experiencing no sales in their stores?

I am experiencing slow to no sales this month. I have been selling for 17 years on ebay. I have contacted them and they refresh my page. It worked the first time but they did it again and nothing!! My prices are low compared to same items listed. Thi...

Market Saturation: is there a cure for this plague?

I assume this theme is a horse long ago dead and thoroughly beaten, but I'm feeling social, and want to talk about it with my fellow sellers. Several items I occasion to selling - vintage telephones, vintage photo slides, etc... Have seemed to reach ...

Advice needed regarding an ongoing case for item not received.

Hi, I'm hoping for some advice please. I sold a Nintendo switch bundle to someone. Sent it recorded and signed for and tracked. They signed for it then 6 days later opened a case against me ( with no contact first) saying.. item not received, please ...

Buyer Fraud - Bait and Switch

Hi all, I recently sold a pair of valuable sneakers to a buyer, which were delivered yesterday. Buyer is claiming that a different pair (much less valuable) of shoes were delivered and is requesting a refund of the purchase. I know that ebay nearly a...

Do listings with longer handling time affect overall eBay store listings?

Hi all,Does anybody know if our store has the listings with longer handling time (for example 15 day) does it effects on other store listings with 1-2 days handling time listings overall?For example in search results positioning and visibilities... T...

Resolved! Buyer requesting a refund after 30 days.

I sold a DVD player in perfect working condition. It had been a display item. They buyer received it on Sept. 23, 2019 and left positive feedback. Today, October 26th, I get a message he wants to return it because it isn't playing the DVDs properly. ...

How and why can ebay's "sponsored" label not be found with browser find?

I've been keeping an eye on positions of promoted listings in search results. Up until the last seller update, I could just use my browser find function to look for "Sponsored." Now, the same find shows 0 instances of "sponsored" even though I see li...

Inside eBay's Q3 Earnings Report.....

Let's look at eBay's Q3 earnings report - good news for stockholders as earnings per share came in 3 cents above estimates while revenues were a hair above estimates. eBay also claimed to have increased the number of active buyers by 4% to 183 millio...

eBay should keep website workable or compensate sellers for all troubles

Why no one talking about eBay's fees. Instead of countless "sorry" I am hearing from eBay on a daily basic I would like for eBay to lower my final value/store/other fees in order to compensate sellers for all time&sales lost. Nothing works. The "all ...

Resolved! why does the item description no longer auto populate?

Please help...............

So paypal notified the IRS that I made a little over 22k in 2017. They are saying I owe 9k in taxes. However that shouldn't be the case correct. First off, the ebay fees and paypal fees should be deducted from that 22k correct? However, my main conce...

selling promotions like clockwork

I was just wondering where is the 500 item promotion I have been given every month at this time for ages. Checked Seller Hub and sure enough, one starts today though I haven't gotten an email about it. I use the promotions to list auctions and I'm pr...