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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Any idea what kind of bird this may be?

I've been searching images of red faced birds, but I'm kind of stuck. Not sure what it could be. Most of the ones I find seem to have the wrong type of beak.Thanks in advance!

Derogatory charitable comments

I am reading a lot of derogatory comments about eBay charities and charities in general. It makes me really sad. I just wanted to stand up for the little guy. Although it it true that the majority of the big charities have enormous salaries for their...

Promotions vs Markdown Manager

I've come to find (at least for me) that Markdown Manager works WAY better than Promotions.I like the idea of increased visual prominence with Promotions but Markdown Manager for whatever reasonworks better.I guess it's the old saying that Money Talk...

Resolved! First charity sale. When/where does donation come out of proceeds?

I set up a few listings on another account with 10% going to charity. I sold one item and was paid, but I don't see where the donation was taken out. I see I was credited back a small portion of the fees though. When and where does the donation come ...

Procedural question on sending an invoice w/extras

Over in my selling account I have a buyer who is interested in a Buyitnow item but would also like to buy a few extra parts for a second one that he already has. I am fine with that but I am not sure how to add the extra pieces into the bill. This is...

buyer wont respond to my messages,to specific color of item choice purchased?

I have repeatedly sent messages to the buyer asking them to let me know which color item they prefer, which was purchased and paid for. Just wondered if anyone else has run into this problem? any suggestions?

What do I do about canceled item?

Okay, so I’m fairly new to selling on eBay so I didn’t know about this at all. Anyways, I was selling an item and someone bid on item and won the bid. I sent them a payment reminder and a few messages that they had to pay or I was going to cancel the...

Buyer wants to meet up with me to see if laptop works

So I had a old laptop that doesn't have a hard drive I'm selling, and there's a buyer in a different town not far from me that wants me to meet up with them to see if the hard drive can work on his laptop. The thing is that I don't like doing this as...

Appealing Service Metrics?

I was wondering with the new protection for top rated sellers, can you appeal an item not described ding on your service metrics? Sold an item for parts and the buyer claimed snad. Buyer admitted on messages that she didn't read description or look a...

Resolved! Buyer read my listing wrong and blamed me in the Return Request. Will this hurt my account?

So I'm pretty new to Ebay, so let me know if I'm missing something. I'm selling a used stepladder, and tall stepladders are difficult to ship. Since they are so long, wide, and lightweight, the shipping would cost more than a new ladder, so I wanted ...

Classic site does not work

I have a samsung and I keep trying to view my messages or just go to classic site because mobile site just simply sucks and it doesn't let me at all.. I keep trying and trying and trying since a ebay Representatives on ebay just tell me the same thin...

Losing TRS over a glitch? are the phones working and can some one tell me how to get to a number?

As the title states I signed on Sunday to check for orders and noticed that my dashboard looked funky. Seller level forecast "Above standard" What the H? what now... so I go check and my shipping validation is the issue... what now... I haven't sold ...

Is this a scam I don’t know about?

Hello I’m selling an iPhone xs and I’ve had two messages about the item now of similar lines. First message was asking if the item is still available and how much I want for it, when I replied and told them a price, they then replied again saying wha...

Ask ebay to step in

I have had a case opened against an item i sold which the buyer says they havenot received but I have the tracking saying its been signed for. How long do I have to wait before I can ask ebay to step in and how do u do this?

Resolved! No one buys my ebay listings

Hi I'm new to ebay and started selling a week ago, i have a few listings that are active for about 2 days and no one is buying them but they get a good amount of views.https://www.ebay.com/itm/313234181909https://www.ebay.com/itm/313233223757https://...