eBay

happymover2323 · ‎06-30-2019

Chime in on this or some of your own recent experiences

Recently sold a jacket a custom jacket for $300. Buyer opened a NAD return, which is annoying but is the trend of things. I intended to offer a partial refund $50 though mistaking entered $250 and sent offer, immediately i noticed mistake and contacted buyer who in the meantime accepted offer. I reached out a few times soon after explaining my mistake and my intention.

The communication from buyer was non existent until mid afternoon next day when got back to me explaining they no longer have the jacket and had sold it on. I offered to refund full value and pay for return shipping if they kindly return jacket, or if they choose to keep, accept my offer of a partial refund of $50. Buyer responds telling me they should not be held responsible for my mistake and returning the jacket would be a loss for them. Some people have no conscience and see this as a valid excuse to steal. SMH!!

Sad thing is no course of action, enjoy the jacket!!

slippinjimmy · ‎06-30-2019

Nice rant but where is the "bad buyer" part?

Paranoia strikes deep
Into your life it will creep

dhbookds · ‎06-30-2019

some people see a seller mistake as an opportunity....... while certainly not admirable.....somewhat akin to leaving a steak where the dog can get at it.....

happymover2323 · ‎06-30-2019

Gulp, shakes head

happymover2323 · ‎06-30-2019

ebay can be that butcher shop with a huge revolving door

myjunqueyourtreasure · ‎06-30-2019

@slippinjimmy wrote:
Nice rant but where is the "bad buyer" part?

Maybe the part where they filed a SNAD for an item they'd already resold?

Reality is the leading cause of stress.

ed8108 · ‎06-30-2019

This buyer appears to clearly lack integrity & sense of honor.

My position:

I cannot support or condone this buyer behavior.

ed8108 · ‎06-30-2019

@ed8108 wrote:
This buyer appears to clearly lack integrity & sense of honor.

My position:
I cannot support or condone this buyer behavior.

morally wrong !

luckythewinner · ‎06-30-2019

@myjunqueyourtreasure wrote:
@slippinjimmy wrote:
Nice rant but where is the "bad buyer" part?
Maybe the part where they filed a SNAD for an item they'd already resold?

The OP gives these events in this order:

the NAD was filed
the refund was offered
the refund was accepted
the seller reached out "several times"
there was silence form the buyer
in the middle of the next day, the buyer report the jacket had been sold

This timeline does not show that the jacket was sold before the buyer filed the NAD. And if the buyer got an 80+% refund, he could probably sell it on quite cheaply to make himself whole.

sin-n-dex · ‎06-30-2019

@dhbookds wrote:
some people see a seller mistake as an opportunity....... while certainly not admirable.....somewhat akin to leaving a steak where the dog can get at it.....

I firmly believe that at least half of the time I get a NAD because the item was misidentified (translation - I don't read Arabic and made an error), they knew all along and bought this low value item figuring I wouldn't pay to get it returned when it was my error. (If I think it was deliberate to get free stuff, I do BBL). However sometimes I do make mistakes, and they are my mistakes, I do my best to fix things.

I have a disclaimer in my 1.29 auction lots that state specifically I do not read foreign languages and while I did my best to identify the coin for the buyer, you are getting what's in the picture, regardless of any mistake made on the holder. We're talking 1.29 minimum bid... For the most part though I try to just identify by country on the hard stuff, but one Indian States coin looks similar to the next... the identification part is a guideline to direct the buyer to the right part of the catalog for this weird stuff.

For anything that's not an auction item, I use the catalog to identify, mostly because I want to make sure I don't list a $100 coin for $5. The auction stuff was sifted out of junk buckets from people dumping their cigar tins of coins at our shop. I think with the 1.29 auctions, the buyer is usually the winner on that one.

C.

sin-n-dex · ‎06-30-2019

@happymover2323 wrote:
Chime in on this or some of your own recent experiences

Recently sold a jacket a custom jacket for $300. Buyer opened a NAD return, which is annoying but is the trend of things. I intended to offer a partial refund $50 though mistaking entered $250 and sent offer, immediately i noticed mistake and contacted buyer who in the meantime accepted offer. I reached out a few times soon after explaining my mistake and my intention.

The communication from buyer was non existent until mid afternoon next day when got back to me explaining they no longer have the jacket and had sold it on. I offered to refund full value and pay for return shipping if they kindly return jacket, or if they choose to keep, accept my offer of a partial refund of $50. Buyer responds telling me they should not be held responsible for my mistake and returning the jacket would be a loss for them. Some people have no conscience and see this as a valid excuse to steal. SMH!!

Sad thing is no course of action, enjoy the jacket!!

When you make a mistake like that (refund too much, or send out an offer too low, or accept an offer too low), this mistake is on you, and many people will benefit from this. I consider myself to be a person of high integrity and I can't see myself returning a refund if the seller sent me too much and contacted me about that later. I have however paid a seller for an INR that showed up later, even much later... because I now have the item which is what I wanted in the first place.

I also have listed a coin that was $99.99 for $9.99, but did not cancel the sale. I listed a $35 token for $1.49 because of a mistake in my due diligence, and now there's a happy buyer in Australia who got a good deal on a Compy Check Token. I've also offered something for a price and struck a deal and realized the item was worth more, but did not reneg on the offer.

So take that for what it's worth, I don't think the buyer's position is necessarily wrong.

C.

vjunkies · ‎06-30-2019

let me offer an analogy

I have $300 cash in my pocket, i reach into my pocket for the $ and on pulling the cash out $250 drops on the ground, i'm slow to notice this, a passer-by notices before me picks up the cash. I then ask the person with my cash to return it to me, they refuse to do so, citing it was my mistake that i dropped the cash and they are entitled to it, and that giving back would put them at a loss.

Keeping the cash or jacket however you look at it signals lack of moral/integrity. On which seems to be a reoccurring thing that happens on occasion on ebay from what i've read.

remispe_54 · ‎06-30-2019

@vjunkies wrote:
let me offer an analogy

I don't see it. Your fingers typed the $250, you looked the page over, then hit Send.

turquoisetulips · ‎06-30-2019

@vjunkies wrote:
let me offer an analogy

I have $300 cash in my pocket, i reach into my pocket for the $ and on pulling the cash out $250 drops on the ground, i'm slow to notice this, a passer-by notices before me picks up the cash. I then ask the person with my cash to return it to me, they refuse to do so, citing it was my mistake that i dropped the cash and they are entitled to it, and that giving back would put them at a loss.

Keeping the cash or jacket however you look at it signals lack of moral/integrity. On which seems to be a reoccurring thing that happens on occasion on ebay from what i've read.

Good analogy and you're right .. . I dislike selfish opportunists like the buyer in this case . Just because they can,, they do . Sort of reminds me of the news footage I seen of an event that happened at a pro baseball game . A little girl about ten years old was right in line to catch a fly ball until a grown woman jumped in front of her stealing the ball away from her . She just about grabbed it out of this child's hands and then ran back to her seat to celebrate her victory. Tulips