eBay

happymover2323 · ‎06-30-2019

Chime in on this or some of your own recent experiences

Recently sold a jacket a custom jacket for $300. Buyer opened a NAD return, which is annoying but is the trend of things. I intended to offer a partial refund $50 though mistaking entered $250 and sent offer, immediately i noticed mistake and contacted buyer who in the meantime accepted offer. I reached out a few times soon after explaining my mistake and my intention.

The communication from buyer was non existent until mid afternoon next day when got back to me explaining they no longer have the jacket and had sold it on. I offered to refund full value and pay for return shipping if they kindly return jacket, or if they choose to keep, accept my offer of a partial refund of $50. Buyer responds telling me they should not be held responsible for my mistake and returning the jacket would be a loss for them. Some people have no conscience and see this as a valid excuse to steal. SMH!!

Sad thing is no course of action, enjoy the jacket!!

turquoisetulips · ‎06-30-2019

@happymover2323 wrote:
Chime in on this or some of your own recent experiences

Recently sold a jacket a custom jacket for $300. Buyer opened a NAD return, which is annoying but is the trend of things. I intended to offer a partial refund $50 though mistaking entered $250 and sent offer, immediately i noticed mistake and contacted buyer who in the meantime accepted offer. I reached out a few times soon after explaining my mistake and my intention.

The communication from buyer was non existent until mid afternoon next day when got back to me explaining they no longer have the jacket and had sold it on. I offered to refund full value and pay for return shipping if they kindly return jacket, or if they choose to keep, accept my offer of a partial refund of $50. Buyer responds telling me they should not be held responsible for my mistake and returning the jacket would be a loss for them. Some people have no conscience and see this as a valid excuse to steal. SMH!!

Sad thing is no course of action, enjoy the jacket!!

I'm sorry this happened .. However what goes around comes around. Sooner or later karma will require that this buyer pays up in some other way. Tulips

annadryl · ‎06-30-2019

Sorry this happened to you. I can imagine a seventh-grader smirking "No take backs!" not much you can do however. ANOTHER reason I don't do partials, I just hadn't thought of this one...

Years ago I catalog-ordered (pre-internet) a guitar case. It came in the mail along with a second box with another case with a guitar in it! The seller screwed up with labels I guess. At least a couple of my friends said "If it's mailed to you, you legally get to keep it". That's partially true and probably why people feel so entitled to free stuff. I'm not saying it's right.

I sent it back and was reimbursed shipping, but I probably could have just kept that mistaken freebie. That's the thing, especially here, don't make mistakes! And reconsider doing partials...

Good luck~

this*old*attic · ‎06-30-2019

That’s a poor analogy.

Dropping something is an accident, and it does not transfer ownership.

Issuing a refund is an intentional action, the point of which is to transfer ownership/funding, and failing to be careful doing so is a regrettable lack of due diligence.

While no one would claim the buyer is “nice,” he is within his rights.

trukur_0 · ‎06-30-2019

I never do partial refunds, I may let the buyer keep the item but even then it's all or nothing.

Avoids all sorts of headaches for me.

myjunqueyourtreasure · ‎06-30-2019

Maybe legally, but morally & ethically? Nah. And the buyer knows it too.

I'm sure the buyer will scream blue murder when something similar happens to them.

Reality is the leading cause of stress.

remispe_54 · ‎07-01-2019

@turquoisetulips wrote:
@remispe_54 wrote:
@vjunkies wrote:
let me offer an analogy
I don't see it. Your fingers typed the $250, you looked the page over, then hit Send.
Most people can understand when someone else makes an error . The buyer in this case CHOSE not to ,, for profit . Tulips

Do you understand how offering a partial refund in a return request works?

1. The buyer clicks Accept the inadvertent $250 partial refund offer, eBay issues the refund, and the case is closed.

>> ROCK <<

2. The buyer clicks Decline the partial refund offer, eBay steps in, forces a return label or a full refund, and the seller gets a Case closed without seller resolution defect because the buyer DECLINED THE SELLER ATTEMPT TO RESOLVE so eBay had to step in.

>> HARD PLACE <<

There was no good choice.

remispe_54 · ‎07-01-2019

Offer a partial refund: You have ONE CHANCE to offer an amount.

Then eBay steps in.

craigsdieselrepair · ‎07-01-2019

I've never stolen anything in my life, not even as a kid. But when I was a teen, my friend and I stopped at a gas station. I was driving, she got out and went inside. When she came back out, she grabbed a pack of canned sodas that were outside the store, and she jumped into the car with the drinks (she hadn't paid for them). When she hurriedly got into my car, she sat on her $300 sunglasses and broke them. Now that's what I call karma. I told her so too. lol

*madison · ‎07-01-2019

I made a mistake that cost me 599.99, I learned from it though and got over it, that mistake will never happen again.

baantiques · ‎07-01-2019

Had someone win 4 auctions. Shipping was clearly stated. They decided shipping was too high and asked to cancel. 10 minutes later they paid. 30 minutes later they said the shipping was too high and asked to cancel. So I cancelled. Then 10 minutes later I get an angry message saying I shouldn’t have canceled, that they only wanted a refund of the shipping. So I blocked.

charity_scents · ‎07-01-2019

Unfortunate error. Old saying of Measure twice, cut once.

I applaud all who have responded with appropriate moral choices!

ersatz_sobriquet · ‎07-01-2019

@myjunqueyourtreasure wrote:
Maybe legally, but morally & ethically? Nah. And the buyer knows it too.

I'm sure the buyer will scream blue murder when something similar happens to them.

Imho we all need to remind ourselves that taking financial advantage of another person's error does nothing to better humanity. Condoning it is worse, legal or not. Just because something is legal does not equate to being moral. I am sure there are plenty reading this thread and saying --so what, I don't care! But what goes around does come around, with predatory nature becoming an accepted norm. In the end it is only kindness that holds humanity from all out chaos. We each need to do our part....

sin-n-dex · ‎07-01-2019

@vjunkies wrote:
let me offer an analogy

I have $300 cash in my pocket, i reach into my pocket for the $ and on pulling the cash out $250 drops on the ground, i'm slow to notice this, a passer-by notices before me picks up the cash. I then ask the person with my cash to return it to me, they refuse to do so, citing it was my mistake that i dropped the cash and they are entitled to it, and that giving back would put them at a loss.

Keeping the cash or jacket however you look at it signals lack of moral/integrity. On which seems to be a reoccurring thing that happens on occasion on ebay from what i've read.

The $250 you dropped doesn't belong to the person who picked it up (and they would know this).

The OP sent $250 to the buyer by actually typing $250 and hitting send. Not quite the same thing.

C.

sin-n-dex · ‎07-01-2019

@sin-n-dex wrote:
@vjunkies wrote:
let me offer an analogy

I have $300 cash in my pocket, i reach into my pocket for the $ and on pulling the cash out $250 drops on the ground, i'm slow to notice this, a passer-by notices before me picks up the cash. I then ask the person with my cash to return it to me, they refuse to do so, citing it was my mistake that i dropped the cash and they are entitled to it, and that giving back would put them at a loss.

Keeping the cash or jacket however you look at it signals lack of moral/integrity. On which seems to be a reoccurring thing that happens on occasion on ebay from what i've read.

The $250 you dropped doesn't belong to the person who picked it up (and they would know this).

The OP sent $250 to the buyer by actually typing $250 and hitting send. Not quite the same thing.

C.

Furthermore... while I don't know exactly what I would do as the buyer (because it would depend on many things... did I know how much I was supposed to get, in that case I'd reject the offer. Did I get the offer and that's all, and think the seller is reconsidering after I received the refund? In that case I'd probably not respond. Did I accept the offer and realize afterwards that the seller made a mistake, in that case I'd return the overpayment).

My point was, as sellers we bear some responsibility for our actions. Buyers might not be nice, morally right, or what not... but you can't just blame everything on the buyers. I take responsibility for my mistakes, and learn from them. Some of my mistakes have been very expensive.

C.

happymover2323 · ‎07-01-2019

I have to accept my mistake and have.

Within the rules set by ebay, buyer is within right to keep item. IMO it's a bad judgement on buyer to not work with me on what was a typo on phone, 2 & 5 are easily mixed up with a clumsy thumb, and in this case both were typed together.

Working together and conducting a safe community business place should always be the goal. Ebay was built on that, though unfortunately bad buyers and sellers can screw it up for the rest who have good ethics.

Just another case in a long list within this community forum where lack of insight or choosing to do the right thing can negatively impact another.