ahh, these lovely buyers

[postingid7659]

I sold an item Sunday that I noted in the listing did not run properly and I described in detail the design issues that I saw no way to fix.  It was essentially sold for parts, or to put on the shelf and look at; if you want this particular item there is no other choice, it's the only one ever made. 

It went off auction at $37, so not a fortune, I made a whole $12 on it.  Buyer did not pay right away, and at two days I opened the unpaid item case, at which point they paid instantly.  I guess that should have been the first clue.   

Today I get the email from the buyer complaining it smells of smoke - maybe, but I made no guarantee it would or wouldn't; I owned it exactly 7 days.  But that aside, he also wants to return it because it doesn't work properly.   Yeah, dude, that's what I said in the listing, that's what you bought.  Didn't you read the listing?

I suppose it's my fault for not being more clear in spelling it out like I was explaining to a small child "this does not run, for parts, repair or display only" but the irony is this guy's user handle claims to be a specialist in these type of items. 

Now the kicker is he was my last non-managed payments buyer and my PayPal account has since been cleaned out.  So I'm probably going to have to deal with the same nonsense as I did the last time where he escalates to eBay to get refunded there before I can get money back into Paypal to refund him, since even if I sell some things tomorrow the money will go into Managed Payments (I think, the listings went up before that was activated, but when I look at them it looks like it's applied to them), so in addition to having roughly $25 stolen from me (postage both ways) it's a complete cluster to deal with.

I would have more respect for the guy if he just said "I didn't really want to pay this much for this item so I am sending it back" since we know it's just a remorse return.  


IMHO when a buyer makes a claim about an item and I can demonstrate from the listing description he's complaining about something that was stated in the listing, the return should be closed out then and there.  But we know eBay will never do that.  

[gwzcomps]

I can't remember the last time I had a legitimate SNAD.  It is either the buyer lying about remorse, or they were too stupid to understand what they were buying.  I miss being able to win false claims.

[reallynicestamps]

I believe you can transfer funds from your bank account or your credit card to cover the refund.
I like to keep some money in my PP account because I use it to buy not only on eBay, but also on other sites (a tee shirt on etsy and a mask from a seamstress who makes masks for various fandoms and some Calamityware mugs from a Facebook ad and theatre tickets back before the shutdown).

It's interesting to note that one of the ways our customers can continue to pay is through Paypal, we just don't receive our money that way once immersed in Managed Payments.

[chapeau-noir]

Not surprising, though - all the payment methods (including Paypal) go into the same bucket are simply processed by Adyen.  Paypal has just become yet another payment source. 

@postingid7659  Here is the section on refunds for managed payments - hopefully it will help.

Refunds

You can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction.

Here's how to issue a full or partial refund in Seller Hub:

1. Locate the order in Seller Hub.
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount at the item or order level.
5. Enter the desired refund amount, and select Send refund.

https://www.ebay.com/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795#section2   

[inhawaii]

I've told this story many times before.

TITLE: Expired Ruth's Chris $100 gift card.

DESCRIPTION: Expired Ruth's Chris $100 gift card. It expired on XX/XX/XX.  I checked with my local Ruth's Chris restaurant. They said they will still accept this gift card. Please check with your local Ruth's Chris BEFORE BIDDING!

The lady wins the auction. I send her her card. When she receives it she immediately send me a message "This card is expired!"

[gwzcomps]

Should have asked your local location if you could use the gift card to buy a new one 😛

[inhawaii]

I tried that.  They wouldn't do it.   😃

The point i was trying to make with the OP is that people sometimes really DON'T read the item description ... or even title for that matter.  

[gwzcomps]

Do people even know how to read anymore?  Things are definitely getting out of hand with buyers...

[tiqui1999]

Do you have any cases? If not, let it ride.

I'd show on the case that it was as described. If you lose, I'd make them return it. If it comes back even the slightest bit different,  I'd tell ebay or PayPal that it isn't in original condition. 

[tiqui1999]

On people's phone or tablets, I don't think they can see the whole listing.