@vgamesnstuff - If the buyer is currently being reasonable with you then asking them to pay for return shipping will most likely push this into a negative experience. I'm sure your listing showed the broken latch, but many people purchase using their mobile phones and the eBay app doesn't show the entire listing very easily. It's quite easy for a buyer not to be able to see and read the full description, so they could have missed it. This isn't about you doing anything wrong so try to make this now work in your favor.
You need to think about how much it will cost you to simply send them a return label. If you get your item returned you can sell it again and raise the price to make up for the label. It also depends on which reason they select for the return case. If you upset your buyer by making them pay to return, and they open an INAD case, you will HAVE to pay for return shipping, it will remain a mark against your account, and you will most likely receive negative FB from the buyer. All that because you didn't want to send a return label? Only you can make this decision so just really give it some thought and do what you think will work for you. Best of luck to you....
