Your refund did not go through. Please add a payment option to refund the buyer

[carcar_tlxzbj]

Hello, the buyer requested to cancel the order, the funds are on hold, it says that message when I try to cancel "Your refund did not go through. Please add a payment option to refund the buyer" I have an option to add my credit card... This means I will spend my own money to refund the seller??? I dnt Wanna touch my money.. Ebay should release the funds back to buyer. 

[carcar_tlxzbj]

So iam on ebay trying to earn some money and in the end iam gonna lose money cuz some random dude got second toughts and decided to cancel the order.. 

[espresso_warehouse]

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@carcar_tlxzbj wrote:

So iam on ebay trying to earn some money and in the end iam gonna lose money cuz some random dude got second toughts and decided to cancel the order.. 

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Yes. It's bogus but nothing new around here.

It doesn't surprise me at all when I see eBay doing something like this. What does surprise me every time is how much misinformation is peddled on these posts. With impunity. Followed up by excuses and justifications and even outright lies. It's tiresome. This community is supposed to help you but only about half of the people here are truly interested in helping other sellers. Some aren't sellers at all.

[kensgiftshop]

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@carcar_tlxzbj wrote:

What about fees and all that?  I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it. 

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Your fee's will be refunded.

The only thing you'll loose is the nonrefundable $0.30.

[kensgiftshop]

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@espresso_warehouse wrote:

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@fab_finds4u wrote:

eBay requires a payment method for selling costs.  Add the credit card and refund the buyer.  Eventually your payout will go in your Payoneer account and you can pay your card back. 

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No, this is false.

eBay intends to charge 30 cents to the card. It's not going to be paid back at any point. The buyer funds will be sent straight back to the buyer in full.

ebay will take 30 cents from the seller by charging their credit card for it.

Now, there's this whole 'but you agreed to this' and 'where will poor old eBay get their 30 cents' argument that will likely be invoked once those who already answered this question fallaciously backtrack to pretend like they knew about this all along.

But the unethical thing is to hold a buyer requested cancellation hostage. It's just so poorly handled by ebay...and for what. 30 cents? It's pathetic.

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The OPs funds are on hold because they are considered a new seller.

Until,the hold is released, nothing can be done with them.

The OP refunds the buyer, then when the buyers payment is released off the hold, the funds will be sent to the OP.

[espresso_warehouse]

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@kensgiftshop wrote:

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@espresso_warehouse wrote:

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@fab_finds4u wrote:

eBay requires a payment method for selling costs.  Add the credit card and refund the buyer.  Eventually your payout will go in your Payoneer account and you can pay your card back. 

---

No, this is false.

eBay intends to charge 30 cents to the card. It's not going to be paid back at any point. The buyer funds will be sent straight back to the buyer in full.

ebay will take 30 cents from the seller by charging their credit card for it.

Now, there's this whole 'but you agreed to this' and 'where will poor old eBay get their 30 cents' argument that will likely be invoked once those who already answered this question fallaciously backtrack to pretend like they knew about this all along.

But the unethical thing is to hold a buyer requested cancellation hostage. It's just so poorly handled by ebay...and for what. 30 cents? It's pathetic.

---

The OPs funds are on hold because they are considered a new seller.

Until,the hold is released, nothing can be done with them.

The OP refunds the buyer, then when the buyers payment is released off the hold, the funds will be sent to the OP.

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No. This is false. It has been discussed at length in other threads if you need to get educated I can send you a link. Let me know.

[espresso_warehouse]

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@kensgiftshop wrote:

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@carcar_tlxzbj wrote:

What about fees and all that?  I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it. 

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Your fee's will be refunded.

The only thing you'll loose is the nonrefundable $0.30.

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That's what the credit card is for.

You'd know this if you had been through it.

[kensgiftshop]

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@espresso_warehouse wrote:

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@kensgiftshop wrote:

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@espresso_warehouse wrote:

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@fab_finds4u wrote:

eBay requires a payment method for selling costs.  Add the credit card and refund the buyer.  Eventually your payout will go in your Payoneer account and you can pay your card back. 

---

No, this is false.

eBay intends to charge 30 cents to the card. It's not going to be paid back at any point. The buyer funds will be sent straight back to the buyer in full.

ebay will take 30 cents from the seller by charging their credit card for it.

Now, there's this whole 'but you agreed to this' and 'where will poor old eBay get their 30 cents' argument that will likely be invoked once those who already answered this question fallaciously backtrack to pretend like they knew about this all along.

But the unethical thing is to hold a buyer requested cancellation hostage. It's just so poorly handled by ebay...and for what. 30 cents? It's pathetic.

---

The OPs funds are on hold because they are considered a new seller.

Until,the hold is released, nothing can be done with them.

The OP refunds the buyer, then when the buyers payment is released off the hold, the funds will be sent to the OP.

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No. This is false. It has been discussed at length in other threads if you need to get educated I can send you a link. Let me know.

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There is a difference between the funds being processed and the funds being held for new sellers.

[kensgiftshop]

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@espresso_warehouse wrote:

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@kensgiftshop wrote:

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@carcar_tlxzbj wrote:

What about fees and all that?  I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it. 

---

Your fee's will be refunded.

The only thing you'll loose is the nonrefundable $0.30.

---

That's what the credit card is for.

You'd know this if you had been through it.

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I've done a couple refunds since I've been here and I know how it works.

[espresso_warehouse]

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@kensgiftshop wrote:

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@espresso_warehouse wrote:

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@kensgiftshop wrote:

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@espresso_warehouse wrote:

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@fab_finds4u wrote:

eBay requires a payment method for selling costs.  Add the credit card and refund the buyer.  Eventually your payout will go in your Payoneer account and you can pay your card back. 

---

No, this is false.

eBay intends to charge 30 cents to the card. It's not going to be paid back at any point. The buyer funds will be sent straight back to the buyer in full.

ebay will take 30 cents from the seller by charging their credit card for it.

Now, there's this whole 'but you agreed to this' and 'where will poor old eBay get their 30 cents' argument that will likely be invoked once those who already answered this question fallaciously backtrack to pretend like they knew about this all along.

But the unethical thing is to hold a buyer requested cancellation hostage. It's just so poorly handled by ebay...and for what. 30 cents? It's pathetic.

---

The OPs funds are on hold because they are considered a new seller.

Until,the hold is released, nothing can be done with them.

The OP refunds the buyer, then when the buyers payment is released off the hold, the funds will be sent to the OP.

---

No. This is false. It has been discussed at length in other threads if you need to get educated I can send you a link. Let me know.

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There is a difference between the funds being processed and the funds being held for new sellers.

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irrelevant to the question OP asked.

They ask for a credit card and hold a cancellation hostage so they can get their 30 cents. That's it. Has nothing to do with 'new sellers'. I've been selling here for years and I had to do it. Nor were my funds 'on hold'. they just want their 30 cents

Do you even sell anymore? You obviously have not had to deal with this so I don't get why you are being obstinate.

[espresso_warehouse]

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@kensgiftshop wrote:

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@espresso_warehouse wrote:

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@kensgiftshop wrote:

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@carcar_tlxzbj wrote:

What about fees and all that?  I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it. 

---

Your fee's will be refunded.

The only thing you'll loose is the nonrefundable $0.30.

---

That's what the credit card is for.

You'd know this if you had been through it.

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I've done a couple refunds since I've been here and I know how it works.

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Clearly not the case. Please stop spreading misinformation.

[fern*wood]

Wow

[espresso_warehouse]

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@fern*wood wrote:

Wow

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Look. I've had to go through what the OP is going through. There are several threads about this already. People need to stop commenting if their entire intent is to pretend.

[fern*wood]

Why have I never had to provide a credit card to cover the .30 on any of my refunds?  I truly don’t understand your attitude when obviously all refund situations are not equal.

[espresso_warehouse]

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@fern*wood wrote:

Why have I never had to provide a credit card to cover the .30 on any of my refunds?  I truly don’t understand your attitude when obviously all refund situations are not equal.

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The fact you haven't had to do it illustrates you don't have any experience dealing with the question at hand.

If you have no knowledge of something, why do you consider yourself an expert on the matter? Let those of us who have had to deal with it answer.

https://community.ebay.com/t5/Selling/Cancel-an-Order/m-p/32720256#M1947293

[fern*wood]

I never claimed I was an expert.  That’s why I asked the question. Why are my refunds different?  Why is your refunding experience different than mine?  I certainly have had refunds, so my knowledge isn’t zero.