Your listing was removed: Counterfeit item policy

[ajw2203]

**Solved by ebay representative

[bonjourami]

There is no appeal when a listing is pulled, all I can say is dont relist it.

[a_c_green]

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@ajw2203 wrote:

15 minutes later I get an email saying it listed a counterfeit item. Even in the brand name I wrote generic.  Can I appeal the defect?

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Well, it's not generic in the first place; it's a Waten brand replacement water filter. They have a website and everything.

I suspect that by describing it as "generic" when the photos clearly show the brand name, you might have left the door open to a counterfeit charge. If that were my listing (and I knew it wasn't a counterfeit, of course), I would have simply listed it as exactly what it's shown to be. Calling it "generic" instead suggested that you might have been trying to evade scrutiny.

As it's been flagged now, I would not reuse either the title, description or photos again.

[reallynicestamps]

Plus adding "Maytag Amana KitchenAid" to your title is keyword spamming since the filter is none of those brands.

[tobaccocardyahoo]

You are clearly selling liquidation stock.

I look at the items you have called NEW includes items like this improperly identified product are shelf worn, returns or other products which cannot in good conscience be described as NEW.

The Amazon FBA tags on some of these products also suggest they are not NEW, and may infringe on someone's IP rights.

[aproudparent2010]

It has a brand name though so doesn't count as generic.

Also you were keyword spamming

[ajw2203]

I just used someone else listing and clicked 'have one to sell click here'

[ajw2203]

For its is for those refrigerators

[aproudparent2010]

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@ajw2203 wrote:

I just used someone else listing and clicked 'have one to sell click here'

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Okay, so you got caught and they didn't.

You can't keyword spam

[ckimodog]

@ajw2203 

No, you cannot appeal.  You chose a brand name for a generic item and that's a big no no.  Don't relist it or it will get pulled again.

Happy Selling

[simply-the-best-for-you]

You CAN appeal.  I did it last week & I won!  In fact, eBay even relisted the item for me. 

But, you won't win on a water filter, they're pretty notorious for takedowns.  

[ajw2203]

Yes I won the appeal.  The item is worth a measly $10 I'm tossing it out.

Thank you  😀

[simply-the-best-for-you · Accepted solution]

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@ajw2203 wrote:

Yes I won the appeal.  The item is worth a measly $10 I'm tossing it out.

Thank you  😀

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@ajw2203  I'm glad that you won the appeal!  I'm not sure why everyone was telling you can't appeal, you absolutely can.  If you decide to throw it away, just make sure that eBay didn't relist it.  My appeal letter said:

• Your compliant listings have been restored to full functionality. Shoppers and buyers can see and purchase them.

I'd hate to see you get an OOS Defect, so be sure to end the listing if you haven't already. 

[a_c_green]

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@ckimodog wrote:

@ajw2203 

No, you cannot appeal.  You chose a brand name for a generic item and that's a big no no.  Don't relist it or it will get pulled again.

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Actually it was the other way around: he chose a "generic" label for a brand name item, a filter made by Waten according to the photos that used to be in the original post here.

I was trying to verify the details on that filter before posting this reply, and things seemed to get weirder: I'm finding some products listed as Waten brand, while others show up as Watens (with an "s" on the end), both looking the same otherwise. There were also similar listings on Amazon, but those looked to be clearly fake, such as listing one brand name but showing images of another, plus obvious bad English and spelling errors in the image captions. Water filters do seem to be a highly-counterfeited area for some reason.

[ajw2203]

thank you. I showed the ebay rep this thread and he said it's best to just contact ebay directly.  He said the answers given were argumentative and wrong