08-09-2017 01:43 PM
I'm not stressing over this, but you all know best what direction I should take.
I got a return so of course I clicked to make the refund after the item is returned. So far, on that we are on track.
Here's what's going on "behind the scenes": He took one of the diamonds to GIA, a grading business. It's common to do this for a good gem, but not for testing to see if a gem is real because it costs $70.00 to do the lowest level of grading. (Appraisal is about $150.00 which would give a more involved grading and a value price).
My buyer said in the return that he doubted the stone was a real diamond, so he sent it to GIA. It hadn't come before he started the return and asked for me to refund the $70.00 along with the original $66.00 (free ship). Since then he's messaged me to demand the $70.00 to his Pay Pal account. Then, in the next days, he got the report and sent me a photo of it. Of course it says the diamond is real. It's been treated (irradiated/heat) for color.
Also, he's threateed my feedback if I don't give the $70.00 to his pay pal account. I told him if ebay tells me to do that, I will. I know they won't. (He could have just as easily taken the diamonds to a jeweler for a free test.)
This is what I'm wondering: Do I wait for this to end and then see what the feedback is from him, or contact ebay and send/tell them he's threatening feedback revenge and wants me to send $ outside ebay's site? I have the messages for proof but the refund is pending so his feedback is not there yet.
My gut says to wait. Correct? Or a mistake?
BTW, I've been polite, said I'm happy to make the refund (and I am!) and already BBL'd him.
Thanks a bunch!~~Barb
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08-14-2017 08:45 AM
I would try to open the return in front of my post man! keep an eye open for them or ask the Post Office to maybe hold it and open it in front of the manager.
08-14-2017 08:45 AM
I do not think eBay EVER makes you refund MORE than you were paid!
08-14-2017 08:49 AM
@penguins_dont_fly wrote:
I understand the difference ... but the OPs listing stresses the fact that these stones are untreated in any way.
The diamond was listed as "Natural, not enhanced".
eBay's diamond policy says that they need to be listed as "Enhanced" and that any treatment is to be disclosed, and the word "Enhanced" needs to be in the title.
https://pages.ebay.com/help/policies/jewelry.html
Click on "Diamonds" to see the specific diamond rules.
Yikes, I clicked on your link and it said to see the US Federal Trade Commission guidelines. Do not go there. It will make your brain erupt just trying to read it. ARRGGGHHH the pain!
08-16-2017 10:39 AM
08-16-2017 10:44 AM