You CAN win "For parts or not working" returns.

[ryan-and-danny]

Thought I'd post a little "win" today. Customer bought an item that was "For parts or not working" then opened a return because the item didn't work. Contacted eBay CSR, explained the situation, they viewed the conversation between me and customer, and it was resolved without me having to refund.

I though all returns were guaranteed money loss. You can "win" FPoNW return cases.

YMMV

Cheers!

[itscalledapostingid]

It sounds like customer service issued the buyer a courtesy refund.

Don't expect that to happen every time. It won't.

How to handle a return request as a seller:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[stainlessenginecovers]

Although the CSR 'told you' you won- is the 'return case' officially closed (you got a message from ebay and that 'case' is NO longer showing?) 

[fbusoni]

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@stainlessenginecovers wrote:

Although the CSR 'told you' you won- is the 'return case' officially closed (you got a message from ebay and that 'case' is NO longer showing?) 

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This.

The CS androids will tell you anything to get you off the phone.

[iamalwaysright]

You better marry this CS rep. 

[ryan-and-danny]

Yep got a message and email that the case was closed!

[ryan-and-danny]

Yeah I got fortunate here for sure.

[iamalwaysright]

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@ryan-and-danny wrote:

Yep got a message and email that the case was closed!

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Hurry and put a ring on it!

[fbusoni]

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@ryan-and-danny wrote:

Yep got a message and email that the case was closed!

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Nothing short of miraculous.

So what do we conclude from this?

That real human beings are being re-installed in CS positions at eBay HQ?

[rugerskick]

Its because when you list an item for parts/not working, and the buyer files an INAD for an item not working/defective, they've just confirmed you listed the item accurately and correctly, so they basically negate their own complaint by confirming you sent them an item exactly as you described.

[itscalledapostingid]

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@rugerskick wrote:

Its because when you list an item for parts/not working, and the buyer files an INAD for an item not working/defective, they've just confirmed you listed the item accurately and correctly, so they basically negate their own complaint by confirming you sent them an item exactly as you described.

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No. That's not how it works.