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Would you have left this.

OK, I have worked here at real store since 73 but still, I only work here - but as the in-store joke goes boss talks to me and I 'let' him decide I'm right  .... This time he was mad and left the below as a reply to first neg in years, and told me not to post about this on that account.  So this is an end around.

 

Guy we know - he's bought and swaps stuff before, we made tons here on the 'E' with his hobbit/lotr crap with no complains - and this time he swaps us all of his 'highlander' stuff for a copy of Dune.  And we tried to confirm everything was 'as told' but this one item - nobody selling it dated it or said 'it has this here' or answering our questions, so maybe our guy didn't know that this poster was a reissue/reprint.  We found out by saying 'no' when it should have been 'yes' to the same question from three members. And since we're made tons on the stuff he swaps us for a book or two, I'm not gonna bug him about this.

 

Everything the boss said below is true, only thing he left out was that all our listings have "Any question, ask before bidding" in them.

 

buyer left this - "They listed a poster I purchased as an “Original” and when I received the poster it was clearly a fake, and not an original."

 

Boss replied with this -

 

DUDE! You bid 1st then asked if original-WE told you it's consigned & owner said original & we took his word & we really had no idea-We told you other ebay message asked does it say this 'there'-We told him AND you NO. We told you worried then cancel -YOU DIDN'T- So you had every chance to back out- YOU DIDN'T- We think you're mad B/C we wouldn't sell you all the highlander crap as a lot AND you got sniped on the other piece you bid on -- Should have cancel/blocked U after 6th message.

 

If I had replied it would have been more like -also true.

 

Before we saw your bid we found out from questions and our answers it was most likely a reprint - but you bid before asking and even after being told likely reprint you still, with days left before it ended, bought instead of cancelling your bid. And now this.

 

Which if any would you have left.

Did the boss make us look bad or petty or in the wrong?

 

Thanks

Message 1 of 39
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38 REPLIES 38

Re: Would you have left this.

EBay handles the refund only when the package was completely lost and in that case I still had to wait three or four days after uploading the tracking number to the INR case to get them to step in and refund the buyer without any cost to me.

 

In situations where I just get an EISD package returned to me (and there is no open case) because they don't approve of whatever beauty product I am sending (only happened to me like 3 times) I send a message to the buyer asking if they want a refund or for me to try to resend it with USPS First Class International. They seem to not answer me and so I tend to just try to send it USPS (paying a bit more than they paid for shipping originally) and so far it has successfully been delivered to them. My packages tend to be under 8 oz so the cost difference isn't too much and worth it to me to not have to refund them. If it was a larger package and more risky (cost wise) I may have make the choice to just refund them. Ebay sends you a message that they also do not charge you for that first original EISD label which helps.

Message 31 of 39
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Re: Would you have left this.

Hello.

I'm the guy who took them home and is gonna take care of their ebay. Waited till today's auctions were done and just waiting for payment so time for this. Sorry but I have a lot say.

 

The lady who was panicked last night was the only one not dazed or crying and Wendy took it upon herself to grab the wheel but didn't know how to drive. The store , not the van wheel - I give her credit . 

I don't think any of the others cared about anything other then storm and his wife at that moment.

 

I had no idea about this post or original reason and after reading first of all thank you to all who answered before 'it' happened, even the not so nice ones who bashed for taking long time friends word. If you can't take their word, then who can you trust I say.

The feedback are years old and steve's idea of funny. Like Darlene said in original post, he's the boss so gets say in things or something like that. The ones where Steve replied calling out the people who bash with stars but praised with feedback, he only 'disliked' the one who said item was 'life changing' then left low as described but he hated the ones who saw the total price before bid/buy and then low balled the shipping cost one.

The '2 Surgery' heart attack took place right after they retired and move here and happened at the Mission. I took him to the hospital, I was meeting him when it happen. Maybe that's why he took it upon himself to help us. This place was old when I start years ago. They taught us ebay. Now years later I would have to check to tell you how many people that deal has helps get back up on their feet. They did a fund this to get parking lot patched. Those folks got the thing replaced and a new roof and money left.

 

Those folks.

I've heard all their story's and as the 3/4 of the gang of four living here -- Steve, Darlene, 'Cat' --  are in/near their 80s and have known each other since just about birth. Steve and Phil aka storm are a few minutes apart. The four are maybe four months apart and lived not just on same block but three in one build and Cat in the brownstone across the street. Same schools, classes, camps. They were the Caton crew after street.

Steve and Phil's mom's were friends for years, met on the way to the camp. Train stopped, guards ran from Russians. Yes, those camps. Steve's dad survived because he still had a use, was a plumber. Think ovens and gas.

 

Steve's wife told me Phil made that they found call a week or so ago. The new wife called fri morn, he had died is some hospital in another state and getting him home was not gonna be easy. Steve kept it to himself till everybody was at the store for the weekly 'family dinner' I can't imagine Steve having to tell Darlene. He was the ex but still friends and his kids and grands.

 

The boss thing.

Started in Brooklyn with first place. He didn't want to tell the mob guy who owed the place. He said he was all 'I just work here' job thru agency, owned some rich kid, never seen, they call us' stuff like that and he said since he still alive it worked. And the boss stuck even after move to Ca.

 

 

I felt a need to say all that.

Now the ebay stove deal.

 

From what I see the guy kept and no case opened. I was thinking no case means no place to enter anything, and I'm not refunding something ebay told the store about but thinking about it, ebay really doesn't care if it gets back, only that we refund. And as refund goes thru ebay, guy can't say never got it.

So I think all I have to do is just refund from the cancel order on the drop down on the sold page and I'm dune with this?

Do you people agree?

I run a Mission so I have to trust you people and take you at your word[s] 

Like the gang did with some old friends and which some of you bashed for trusting said friends.

As Flip would say 'the Mission made me do that'

 

Again, thanks to all and I'm gonna wait a bit to see what anybody thinks about of my idea.

I still have to find out if I can book ten flights in other peoples names.

Again thanks and doing the right thing and helping your fellow man Again, Mission.

Message 32 of 39
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Re: Would you have left this.

For the stove that was returned through EISD, you can initiate a cancellation using the reason "problem with buyer's address" and may want to send the buyer a message that the shipping hub said the item was ineligible to forward internationally, apologize for any inconvenience. Cancelling will initiate a full refund and close out the transaction.

Message 33 of 39
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Re: Would you have left this.

Yes canceling the sale due to problem with Buyers address is exactly how I would choose to refund if I decided not to reship a different way. That way I know I'm getting all my fees back and it makes it more difficult for them to leave negative feedback.

Message 34 of 39
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Re: Would you have left this.

Mission guy

 

'wasting' and studio you folks are most likely right but something about cancelling for bad address after printing a label and mailing tell me to wait for a few more opinions. Nothing personal but I think more is best in this case as I don't think even you are sure yourself.  After all this I don't want to mess it up.

 

And they told the buyer what was going on and from the messages it seems he never looks at tracking and think he might have just forgotten as he buys lots of stuff. He understands and Steve told him the 'too much LSD' joke and even 'talked' him into checking out the store if he ever made it to Silver and everything was fine. He never told me that joke but I run a Mission ... but it's not pro drugs and is dumb funny like most of his jokes. 'Horribly great' I think they call them.

 

And I forgot the part that will make me cry as I type.

The guy's mother touched belly so they could be born friends.

 

Again thanks and if anybody was a different take or just can say studio and wasting are right.

Message 35 of 39
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Re: Would you have left this.


@steve_stuff wrote:

'wasting' and studio you folks are most likely right but something about cancelling for bad address after printing a label and mailing tell me to wait for a few more opinions. Nothing personal but I think more is best in this case as I don't think even you are sure yourself.  After all this I don't want to mess it up.


I am 100% certain in the advice I posted above:

 

For the stove that was returned through EISD, you can initiate a cancellation using the reason "problem with buyer's address" and may want to send the buyer a message that the shipping hub said the item was ineligible to forward internationally, apologize for any inconvenience. Cancelling will initiate a full refund and close out the transaction.

 

The only part I was initially unclear about is if the seller had to initiate the cancellation or if eBay would do it automatically because the package was rejected by the EISD hub. Since Sapphire, a seller that's been through this a few times, confirmed that the seller needs to initiate the cancellation my advice is sound.

 

Completely respect that you'd like another opinion. You can contact an eBay rep by chat if you want: https://www.ebay.com/help/contact_us?id=4002&st=10

Message 36 of 39
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Re: Would you have left this.

Mission guy

 

In the end we were all overthinking this.

 

It seems ebay never connected the thing coming back with the sale.

 

Until the guy opens a case, ebay known nothing about this, so to speak.

 

Just had to the tell the buyer it's here, he opens INR and wants refund,, we agree, all done.

 

Bad address deal wouldn't have worked as it was shipped. If we had ever gotten to a page wanting the track # - ebay would have disallowed it as it would have been -usa to usa and ebay 'wanted' a norway to usa.

 

thank you

Message 37 of 39
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Re: Would you have left this.


@steve_stuff wrote:

Bad address deal wouldn't have worked as it was shipped.


It would have worked perfectly.

 

An INR works too, but hits your seller metrics.

Message 38 of 39
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Re: Would you have left this.

Mission guy for hopefully the last time.

 

As best as I can tell nobody mention this, and I and whoever was dealing with here, opened the drop down list on the seller hub order page and saw the top eight, with cancel order right there, and never pulled the gray bar to see the other six - I didn't - so never saw the third one up from the bottom, send refund.

 

That most likely was what I should have used.

 

Hug more and have great life everybody

Message 39 of 39
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