@sin-n-dex wrote:
@iamcara wrote:
@sin-n-dex wrote:
@iamcara wrote:Hmm. I know there are two ways to block a member. Through the block button on the eBay app, or by adding the username on to the block list via web browser. I think they do the same thing though.
Customers are not able to message you, and blocked users cannot message you, but if they have bought anything from you, they will be able to send you messages no matter what.
The posts here (and the blues have confirmed) the block buyer (I do it from the web) is an instant block of all communication, even if a transaction has taken place. There's been lots of talk about how you can't communicate in a return and if you block the buyer, you can't communicate with them at all (well I suppose you can send messages to the buyer, the blocked buyer can't send messages to you).
Unfortunately I won't be able to test that (if it's blocked after buying) since the only person who buys from me that I can rely on for troubleshooting hasn't bought recently. When this has been tested by people in the forum it was just adding the name to the BBL and testing it.
@wastingtime101 Can you weigh in? I think you were on a bunch of those threads.
C.
Interesting. Maybe something funny was going on when the blocked buyer was messaging me. The buyer that I mentioned earlier, who had messaged me when I had messages off, was able to message me immediately after purchase, which to me is essentially the same thing as messaging me at checkout.
Anyways not sure what kind of technical things are going on. Maybe the blocked buyer was able to message me because they opened an INR case? That might have been it.
Could it be something like "within 15 days" like you have that link for an email address (which is just some convoluted eBay thing). I actually have a rule of capturing the Sales Record within 15 days just to get that info, the email address works after 15 days... but they don't share it after 15 days.
Another poster just posted this was tested, but I don't suppose anyone tested it right after making a purchase. If I knew for sure they could message me because they'd purchase, I'd block pre-emptively. I'm not keen on selling people who's first action is to file an INR when an item is one day late, but in the event of it being a misunderstanding that later gets sorted out, I'd be willing to sell to that person again.
C.
The message I received from the blocked buyer and the buyer who messaged me after checkout was in the eBay messaging system. Not sure if sending a message through the email you're talking about would send the message through the messaging system as well.
I had messages off for a month or so because many buyers would ask ridiculous questions and make all these special requests about this and that, and it was obvious to me that they were telling me what to do just to open up a useless conversation out of boredom or what other kind of fantasy that might be in their heads. One customer even told me to ship the item faster than my standard 1 business day policy (As in I will ship items bought in the morning on the same day, but will ship items bought in the afternoon the day after purchase) because he was going on vacation and didn't want his item sitting in the mailbox. Ok buddy, tell me that when you're the dictator god-emperor, but for now you need to lay off.
This was happening quite often, and I hope that I've changed enough things to detract customers like this. One thing to note is that my sales did not seem to decrease at all as a result of having messages off. Though the fact that the buyers were still able to circumvent these settings convinced me to turn messages back on. Not much point in turning off messages because 10% of your customers are belligerent.
As for blocking I would say that it isn't much of a big deal. If they are reasonable people they will just swallow the misunderstanding and buy from you from a different account.
@sin-n-dex wrote:
@iamcara wrote:
As for blocking I would say that it isn't much of a big deal. If they are reasonable people they will just swallow the misunderstanding and buy from you from a different account.
I do welcome messages since half of them are relating to something that was missed in the listing, or about combined shipping (to ask questions about that).
As for the different account, technically if the reason someone is blocked is inconsequential, I probably would never notice if they bought again on a different account. I only remember details on chronic scammers (one scammer has used three different accounts to buy, I know who he is and where he lives, I cancel every single time).
Basically if someone stands out in my mind for being obnoxious, I'll remember who they are... if I've just blocked for something like filing an INR, I don't commit all that information to memory. I do keep records of every transaction and have searchable means to check stuff... so if they did use another account with the same name/address and do a second INR... I would probably catch that and make sure I report the buyer for circumventing BBL (but I might lose the second INR, pending on how shipped).
C.
Yes... I will definitely remember some of my worst transactions. Thankfully eBay seems to keep records of things to a great extent. Not sure if I have the drive to really print out records of every transaction, but, to each their own 🙂
I will try several ways, if the first attempt doesn't go through, to try to be thorough.
Trial 1: from the cancelled transaction in my purchase history (sent at 8:40 am PST, 11:40 am EST)
Let me know if you get it, or if it doesn't arrive within maybe a half hour or so?
ETA: it looks like it went through the message center anyway. It is adding on to the messages I sent you back in October. FYI (for others) the earlier messages don't show the date except at the very top ... they were sent about 6 weeks ago.
