eBay

sin-n-dex · ‎12-06-2024

I got an INR yesterday. I don't like it when people wait until one day past the expected date of delivery to file an INR (it's a standard letter, so tracking may or may not show delivered when it finally gets delivered).

I would like to block this buyer from being able to buy until this is sorted out, but if I block him he can't contact me when he gets it and offer to repay me for it (like lots of buyers do on ESE when they file an INR).

I suspect being that it's a new buyer the INR was filed in an attempt to reach out to me and inquire about his item not received yet, but following prompts turned it into a request. It's insured anyway if I refund, but I don't want to sell any more to someone until the situation is sorted out in this type of case.

So this is another case of blocking messages not being ideal... I can either let him buy again, or block him and potentially prevent myself from being paid if the buyer is honest. Another package that was shipped the same date just arrived today, so I think it's just delayed.

Another complaint is that eBay doesn't provide enough time for items to arrive when mail is busier or things are happening. I put economy shipping on my listings but it's still not giving a very long time for items to be delivered before buyers can file an INR.

C.

sin-n-dex · ‎12-07-2024

@lacemaker3 wrote:
OK, @sin-n-dex

So ... your reply started a new message thread as it appears to me. This one has the 2nd message I sent (where I included a quote of the first message just in case) together with your response:

My actual Trial 3 message thread is still there, but the thread has been severed into two parts, one from when I was blocked and one from after I was unblocked. The message I sent after I was unblocked got severed or removed from the message thread where I actually sent it (the one you can't see) and then it starts the beginning of the new (next) message thread (the one you can see, which you responded to).

This is what that message thread looked like to me, before you responded to it (and after you unblocked me). The second message got split off, or removed, and used to start the next one that you responded to.

Anyway, bottom line.

This confirms that a user who has been blocked can't send messages to the seller who has blocked them. It will look to the potential buyer like the messages have been sent, but they disappear, are not delivered to the seller, and the seller has no way to retrieve them, and no way to know that they were ever sent.

This confirms that the results of earlier testing also apply if there is a recent transaction (within 60 days) between the two users involved.

Thanks for helping troubleshoot this. I like it when we can answer questions in the forum for new members having tried stuff.

I still didn't get any of the three other messages that were sent. I guess I'll have to live with never seeing what any blocked buyer sends me, even though I'd kind of like to be able to keep communication open if there was a problem (in case it's a misunderstanding we an resolve, or a situation like them wanting to pay for their item after they received it when an INR is refunded).

C.