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Will this affect my top rated plus rating?

I wrote the following to my buyers:

 

"About your order, we had an ice storm and for two days I had the mail in the box outside my house but our postal person did not come.   So we drove to the post office today and posted it.  Sorry for the delay, in 21 years of living here this has never happened before."

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Re: Will this affect my top rated plus rating?

you'll probably lose the discount on fees for that item, assuming it was eligible...beyond that, i would guess not much else will happen

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Re: Will this affect my top rated plus rating?

As a buyer, I would appreciate this message. My response would be "Okay, thanks."

Sellers like you keep me buying here.

______
I am a volunteer here to try and help others, so be nice and remember - My advice might well be worth what you're paying for it.
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Re: Will this affect my top rated plus rating?


@cody111111 wrote:

I wrote the following to my buyers:

 

"About your order, we had an ice storm and for two days I had the mail in the box outside my house but our postal person did not come.   So we drove to the post office today and posted it.  Sorry for the delay, in 21 years of living here this has never happened before."


If your packages did not get a carrier scan within your set handling time, you metrics will take a hit unless this eBay update helps you out. I have not read the update.

https://community.ebay.com/t5/Announcements/Seller-Protections-extended-for-shipping-delays-from-inc...

 

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Re: Will this affect my top rated plus rating?


@calntom wrote:

@cody111111 wrote:

I wrote the following to my buyers:

 

"About your order, we had an ice storm and for two days I had the mail in the box outside my house but our postal person did not come.   So we drove to the post office today and posted it.  Sorry for the delay, in 21 years of living here this has never happened before."


If your packages did not get a carrier scan within your set handling time, you metrics will take a hit unless this eBay update helps you out. I have not read the update.

https://community.ebay.com/t5/Announcements/Seller-Protections-extended-for-shipping-delays-from-inc...

 


As usual, it's left up to ebay to decide if you are in an 'affected area' or not.

 

And the storms keep tracking thru the country every 2-3 days, so who knows who or what they are going to consider 'affected'.

 

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