Will eBay remove feedback when buyer clearly didn't read a word of the description?

[ccrrefills]

I have a buyer that left neutral feedback and requested a refund and what he's complaining about is practically the first line of my description. It's like my description starts with "This item is red" and the complaint is "This item is red, I didn't expect that".

Will they remove it? The buyer is not responding probably out of embarrassment.

[sunnysouth1]

I see you have now said a return request was opened. You asked about feedback.

If the buyer has opened a return request you will need to accept the return. You have a 60 day return policy.

eBay won't remove the feedback.

[sunnysouth1]

When you ask questions here you need to give correct information otherwise you cause confusion. You used quotation marks and that tells us you were quoting from the feedback comment. Very confusing for responders.

[goodluckselling]

In your opening post you spoke directly about your description mentioning color which it does not and you said directly that your buyers feedback involved a color issue which it does not.

As @7606dennis  mentioned what is it you are trying to get changed?  IS it the feedback or the return request, or maybe both?

We are not mind readers and was responding to the actual language you used.  The feedback from all three neutrals none of them are talking about a color, so that is why we are not really following you very well.

Good Luck Selling!

[3eyedfishcatcher]

Neutral and negative feedback can only be removed if the buyer uses it a a threat to get something from you. You can usually reply back to these types of feedback with a response as to what happened. In this case perhaps say Buyer ignored the color of the item in the description. Try to keep from leaving angry or rude commits as it will look to other buyers as if you are shady and a seller they should not deal with giving credibility to the buyers neutral or negative feedback.

[ccrrefills]

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@goodluckselling wrote:

In your opening post you spoke directly about your description mentioning color which it does not and you said directly that your buyers feedback involved a color issue which it does not.

As @7606dennis  mentioned what is it you are trying to get changed?  IS it the feedback or the return request, or maybe both?

We are not mind readers and was responding to the actual language you used.  The feedback from all three neutrals none of them are talking about a color, so that is why we are not really following you very well.

Good Luck Selling!

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I thought the "It's like" I started the sentence with made it clear that wasn't the actual issue. I don't mind refunding him for his mistake, but I do mind having my feedback harmed when it's clearly a case of not reading the description at all. Especially since he did the very same thing to the previous seller.

[trukur_0]

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@ccrrefills wrote:

Again, the "the item is red", was only an example of how absurd the complaint is, he was not complaining about color. It was just to simplify.

The actual complaint (in the return request, not feedback) was like "I didn't realize I needed to buy rubbing alcohol" when the very first paragraph of my description is in large red text saying that you need to buy rubbing alcohol.

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No, "red" example is not the same thing as "need to buy rubbing alcohol"...

Red is a color which means the item functions as intended.

Needing to purchase alcohol means the item does not function until the buyer jumps through the hoops.

Not the same thing.

[sharingtheland]

A word from the wise:  It's usually hopeless to try to explain what you meant (even if it's plainly stated); it just leads to more parsing and side trips down roads not meant to be taken.

Signed,

Always Clear As A Bell

[fern*wood]

I don't see it qualifying for removal by ebay, but you always have the option to work it out with the buyer and then see if they would revise. 

[pburn]

These are the comments for the neutrals I see on your account. Which comment, specifically, are you wanting removed? Or is the comment on another account/id that we can't see?

"not what i expected" (posted during the last month)

"well" (posted during the last six months)

"cheaper just to buy Braun refill after cost of isopropyl mix" (posted during the last year)

[*madison]

It's like my description starts with "This item is red" and the complaint is "This item is red, I didn't expect that".

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If that actually happened, ebay probably would remove the feedback if the buyer left a neut or a neg because the colour was red, and the listing description clearly stated the colour of the item was red.

But it didn't happen.

[luckythewinner]

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@ccrrefills wrote:

 It's like my description starts with "This item is red" and the complaint is "This item is red, I didn't expect that".

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The feedback does not say anything like "This item is red, I didn't expect that".

It simply says "not what I expected". 

The feedback does not make any claim about what was not expected, and eBay does not make leaps of logic to try to "tie" a feedback comment to some other conversation unless there is a clear and explicit link between the two.

Now I understand why you tried so hard at the start to disguise what the actually issue was - because the truth weakens your case substantially.

[ohnojoey]

Saying "not what i expected" in feedback is pretty innocuous.

It doesn't really even say anything bad about you or the product.  It says more about the buyer.

At least it's a neutral. 

You say the buyer lied when maybe they just didn't read the description, and realized their mistake when they received it; they thought they were getting the actual brand name cartridges/product...

... Title: (3 Refills/1Pkt for Braun® Clean & Renew® Series 5 7 9 9090cc 9095cc CCR3 Lemon)...

...I could see how that could be inferred from the listing title alone, so they expected the brand name, and didn't realize it required additional purchases/additives to work. (because they didn't read it)

They told the truth, imo,  they expected something else, even if their expectations were wrong. There are buyers that don't read past the title. 

"Satisfaction Guaranteed or Your Money Back" is your motto so just refund and be done. Pardon me, but I think you are taking it too personal.

[sharingtheland]

I'm not going back to reread but I think OP said the words that indicated the buyer didn't read the description were in the return request.  Yes, it was implied it was in the feedback but later clarified.

FTR, I did not take the time to check OP's feedback.

In any case, whatever the syntax, the negative feedback of either "not what I expected" or "it's red and I didn't notice that" would not be removed.

[monster-deals]

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@ccrrefills wrote:

Will they remove it? 

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Yes, depending on how many calls you want to make.

[2015mhfashions]

Abundantly clear to me, obviously to many also not comprehending and absorbing what you meant, nothing directly about it at all example ie " It's Like " perfectly clear to those that understand.