03-05-2022 05:35 AM
a customer has left me my first negative feedback, I have talked with the customer and agreed to a full refund without return as the sweater was way shrunk and unsellable, I sent the feedback revision request, and the customer then tells me they don't have access to the email on there eBay and to send it to a different email they provided, does eBay not send it to their profile aswell as email? I am not able to send it to a different email nor am I able to send another revision request at all. This exact question was answered in 2017 as a no there is no way possible to have a revision request resent. Only if you have the buyer that has agreed to revise their feedback calls eBay themselves and spends several hours most likely on the phone with reps there may be a chance. I had this dream of being the best possible store owner with 100% feedback forever, it is possible there are many high selling eBayers with 100% feedback take technsports for example. I would refund any customer make it right however I could keep that 100% as it is a huge goal for me, but not I'm going to have to keep a negative feedback for the simple reason that ebay's system is flawed? Is this not one of the most rediculous rules on eBay? Do I have a chance if I spend several hours on the phone and get my blood boiling high enough to cook some macaroni? Please eBay fix this issue.
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03-06-2022 11:03 PM
Its a pain in the a$$. To even try to request to remove a negative feedback. Take it from me. And I am TRS. This is my second TRS account. And its a maze to get to some one to remove a negative feedback removed. Just keep on selling. Best luck on your selling journey...
03-06-2022 11:41 PM
Feedback requests on neutrals is kind of a waste, since they do not downgrade your feedback score, but still show up on your feedback page as number of revisions taken. Folks may see that number and wonder why you had so many negatives revised. They might not suspect they were only neutrals.
It is commendable to maintain a 100% rating, but these days feedback doesnt count the way it once did. Its importance has waned since 2009, when poor ratings ceased on buyers, essentially becoming meaningless for half the users.
If you cannot get yours removed by eBay, leaving a factual, concerned reply gives you on opportunity to speak to future buyers and showcase your customer service skills. A seller’s follow-up comment can greatly enhance one’s reputation when handled well (or conversely, bury em when something ill-advised is left).
With your stellar feedback overall, it is unlikely one red donut will matter to prospective buyers, so hang in there.