Why will it not let me add promotion to this listing?

[grt_forever]

I was waiting until the last day to add the promotion on this listing as it dropped down to .99. It has a bid. I didn't think it mattered if it had a bid and you decide to promote it. But it is popping up with invalid international shipping policy. What is that about? I did not try to change anything about the listing, only to add that promotion. Why does a return policy mean you can't promote? Anyone seen this before or have any insight? Thanks.

[dbfolks166mt]

     What does this section of your listing look like? I am assuming this is in a draft status at the moment. 

[grt_forever]

Sorry, I never saw I received an answer for this. The listing was ending in 1 day, so I had hoped my post would be seen sooner. After it ended, I never received any notification of an answer and didn't check back any longer.

The listing had been fine as it was set up for the whole duration. It only gave me that complaint when the only thing I tried to change was the promotion. Matter of fact, I think the same listing is still listed exactly the same to this day. I relisted it and changed the price. I never touched the international return policy. It is no returns accepted on all of them. But this error message still pops up with random revisions of quantity or unrelated things. I was able to change a quantity just on the seller hub. Just on the actual form, it complains of this international return policy that is fine unless I want to change something unrelated.

I don't think this ever happens on draft listings or when I am creating listings. Only on unrelated revisions. I mean, I don't ever revise the international return policy because it's just no returns and that's it. There's no reason to ever touch that.

[grt_forever]

I'm still having this problem. I wanted to add promoting the listing at the recommended 9.5% for an auction with a bid, but it is complaining about international return policy again. I have it set to no returns. I do not want to offer international returns. Why can I not promote a listing without offering international returns? What does one have to do with the other? Anybody??

[grt_forever · Accepted solution]

If anyone else ever sees this, or I forget and come back here again....😅, if you are under where the list of auctions with bids are, under manage active listings, and check the box next to item, use the drop down for actions, and select promote. There it LETS you add promotion.

Ebay rep in chat told me adding promotion is changing a detail of the listing so I need to end the auction with a bid and relist it without my mistakes. Obviously not true, since the item is now promoted, when having the bid.

Even after I asked what international return policy has to do with promoting listings, they told me to go read the help page about revising listings. And suggested I revise fixed price listings instead of the auction. When I'm asking about one specific auction I'm interested in promoting. So that everyone knows just how useful ebay help is.

I hope they forward this glitch to the technical team like I asked them too, but I doubt they will.