Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

CGC/PSA/WATA Authentication for Video Games?

Does eBay verify video games that are graded? I have some high value games that I would like to list.I know eBay will verify authenticity of even 100$ sneakers, but I'm not seeing anything indicating that they would check a 1000$ video game that is g...

Perhaps this is part of the reason sales are whacky

https://www.valueaddedresource.net/ebay-tech-issues-listing-template-app-crashing-buy-it-now-add-to-cart-offer-watchlist-problems/ People can't buy what we can't list and that they can't access through the app. My sales are in line with last February...

How long does a buyer and a seller have to leave feedback?

I have seen a bunch of posts saying 60 days. I have seen a few saying 90 days. I've seen 60 days more often and I don't know if it's right. I sold something on Dec 21 and it was delivered to the buyer Dec 26. 60 Days after Dec 26 is Feb 24. If I open...

Receiving offers

Wish Ebay would "build" something in the program which stops stupid offers being sent for items. Receiving ridiculous offers of some items.....free Shipping and the offers would not cover the shipping!!!

Resolved! Understanding general promotion fee calculations

Please correct me if I'm wrong. My understanding is that on a promoted sale, the promotion % is calculated on the final value fees, shipping and sales tax combined. So, on top of the 13ish% FV fee, I would have to pay the promotion % on top of everyt...

How do I get upper level employees on the phone?

Can anyone give me advice how to get upper level management or back office team members on the phone? Lower level customer service reps respond in emails either patronizing me, ignoring my requests entirely and avoiding issues I need addressed and wh...

Resolved! Determining cog on items for taxes

I own/owned many things that I have listed and/or sold recently and being a very new Ebay seller want to understand how you all figure COGs for taxes on these type of items. Is there some sort of formula? I am trying to get all my ducks in a row earl...

refund

how do you give a refund

Promotion and their fees

I’ve been selling on eBay since maybe 2020 on and off . I’m a 54 year old disabled man and I sell different collectibles to help out with having extra cash because living off disability isn’t easy .The seller fees seem to be getting crazier and more ...

Delayed/Lost packages

Pulling my hair out here! USPS has lost 3 packages I have sent out in the last 30 days. 10 years of selling on here, I've never had this issue. I've refunded the customers and have only gotten reimbursed for one from the post office. One package was ...

Is There a Number or Person I Can Call in The USA to Try and Work Out MAJOR Issues With Account??

I have been a Top Seller with discount for over a year and in January alone was hit with: 3 Transactions missing on-time tracking or carrier scan3 Transactions with defects7 Transactions with late shipment I have been trying to speak to people and ge...

Buyer Contacted Customer Support - Really???

Hi, I sell low value items and often send overseas so tracked mail is not economical for me or the buyers. Therefore I am prepared for things to need replacing or refunding. If a customer contacts me to advise something is late I will see if they are...

My eBay Account Was Permanently Restricted – Seeking Guidance

On October 05, 2024, I received an email from eBay stating that my account had been restricted due to an MC011 violation. I promptly submitted all the necessary documents—100% authentic invoices, company registration details, and payment proofs. Desp...

You cannot issue a refund at this time because a dispute is open for this order

I accepted this dispute on Jan 31 because I had the choice to accept it or accept it and pay $25. I thought we were done and the order was refunded. The "process" is quite oblique and untransparent. How long does it take to clear these "disputes"? (u...