Why the hell is this site ALL ABOUT THE BUYERS?

[jamesboutique]

We have been on Ebay for over 28 years. Ebay has become all about the buyer. They say there is protection for the sellers, THERE IS NONE! All the protection goes to the buyers! We pay on average $1500 in fees. For what? Pictures and listings? We pay for our store. Ebay sucks now. We cannot even return feedback. UGGH!

[the*dog*ate*my*tablecloth]

You think I support bad sellers? You're totally missing the point.

[luisvelho]

great insightful answer, thanks!

[the*dog*ate*my*tablecloth]

I gave you all my insight. You didn't like it.

Buyers have more protection than sellers if they choose to use it. I don't agree with Ebay removing your feedback but I also don't agree with you refusing to use the recourse you have and complaining about it.

I have been predominantly a buyer for the last 10 years. I have been known on the boards for nearly 20 years as a "buyer supporter". However I have to call them as I see them.

[luisvelho]

You basically ignored my reply with a no insight answer.

So to set things straight your solution (and Ebays and even if outside the policy) is:

- allow a fraudulent seller to lure buyers to fake new products. That´s 100% ok because the broker says it will accept returns.

- when problems happen, buyer is can or not accept solution proposed by the seller.

- In either way (accept, or not accept the "solution" provided by seller ) buyer cannot in leave negative feedback.

- If buyer accepts the "solution" proposed by seller, there is no reason to leave negative feeback, right ?

- If buyer doesn´t accept solution, negative feedback is removed.

Do you even think this is logical or even fair ??

Because this is what happened. And it´s still today happening as I showed you in the open sale of used smartphone marked as new .... Buyers being lured to used items wrongly announced as new, all with the sponsoring of Ebay and other people who apparently that's totally OK because seller says that will return items, like you.

By the way there are buyers who were by some reason lucky not to see their feedback removed and till today never saw their money back, even if they returned the item...

[the*dog*ate*my*tablecloth]

I did NOT say it was OK for sellers to misrepresent their products. What I DID say is that if buyers recieve a SNAD they send the item back, get a refund AND THEN leave calmly worded negative feedback. Sellers who misrepresent items SHOULD get feedback once the transaction is completed.

I SAID I agreed it was wrong for Ebay to remove your feedback. There is no magical answer to your problem. Ebay cannot tell for sure what the seller sent or what you sent back. Return for refund through the dispute center, leave feedback, move on.

What more do you want? Do you want Ebay to send sellers to jail? Take the money back and leave the buyer with both the money AND the phone? Kick the sellers off Ebay? What if it's the buyer who's the scammer? Do you want to pay a zillion dollars more so every item goes through Ebay hands to verify? 

You are complaining about how the system but not really making any suggestions to make it better.

[plumbingspecials]

LUISVELHO
I just read this latest reply, and from that I gather... you STILL don't know how all this works.

[luisvelho]

@the*dog*ate*my*tablecloth

Sorry pressed "post" before reviewing it.

You basically ignored all the content of with a zero insight answer.

So to set things straight: your solution (and Ebay's and even if violating Ebay's own policy) is:

- allow a fraudulent seller to lure buyers to fake new products. That´s 100% ok because the broker says it will accept returns anyway.

- when problems happen, buyer can accept (or not) the solution proposed by the seller.

- In either way (accept, or not accept the "solution" provided by seller ) buyer cannot leave negative feedback.

- If buyer accepts the "solution" proposed by seller, there is no reason to leave negative feeback, right ?

- If buyer doesn´t accept solution, negative feedback is removed.

- In either case there is no way to leave negative feedback for this seller. This explains why a seller like this only has 5 negative feedback in the last 12 months and from these, only some have actual visible comments, all others have been removed.

Do you even think this is logical or even fair ?? Do you think this is the best way to make Ebay a trusted site for buyers and sellers ?

Because, if you don't this is what happened. And it´s still happening today as I showed you in the open sale of an used smartphone advertised as new .... Buyers being lured to used items wrongly announced as new, all with the sponsoring of Ebay and other people to whom that's apparently totally OK because seller says that will accept the return of the items, like you.

By the way, there are buyers who were by, some strange reason, lucky not to see their feedback removed and till today never saw their money back, even if they returned the item...

[luisvelho]

@plumbingspecials

really ? After 15 years in Ebay buying and selling ?

maybe you care to explain me then ?

[luisvelho]

You are not hearing me man. But that ok, I think that's the kind of bubble where we all live in today.

As I said, all I wanted was to Ebay to follow its own policy and allow negative (and by the way calmly worded) feedbacks to inform other prospective buyers of seller's malpractices. So I guess we fully agree in that point.

That's all. Really dont understand why you are (twice already) misrepresenting what I want...no I don't want sellers to go to jail or even that Ebay to go after the Seller or penalize it in any way.

What I want is just that Ebay let the market work and let buyers do it by themselves by rating the sellers properly. To remove feedback is exactly the opposite, its manipulating the market, with criteria that nobody understands.

Where we don't agree (at all) is that Buyer is forced to accept a solution from a Seller in order for the buyer to be allowed to leave a negative feedback. Apparently not even Ebay agrees, because that is no way supported by Ebays policy.

My suggestion: I though it was pretty much clear but its very simple. Only 4 steps:

1- Ebay to follow its own policy
2- Allow to open a case without, from first step, forcing buyer to a predefined "solution" proposed by the seller, in this case product return.
3- Allow buyer and seller to try to sort things out.
4- When no solution would be reached, allow negative feedback.

By the way this was Ebay was operating for years and years.. I guess I just didn´t realize of these changes.

[southern*sweet*tea]

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wrote:

As I said, all I wanted was to Ebay to follow its own policy and allow negative (and by the way calmly worded) feedbacks to inform other prospective buyers of seller's malpractices. So I guess we fully agree in that point.

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There's a lot going on in this thread, and it may or may not have been mentioned already, but what exactly did you say in the feedback? There are some things that are removable, like mentioning an Ebay or Paypal case.

[plumbingspecials]

15 years and you still don't have a grasp?
After 15 years, I (or anybody else) should not have to explain any of this to you.

[mallontown]

---

wrote:

You are not hearing me man. But that ok, I think that's the kind of bubble where we all live in today.

As I said, all I wanted was to Ebay to follow its own policy and allow negative (and by the way calmly worded) feedbacks to inform other prospective buyers of seller's malpractices. 

Your statement is biased and assumes that all negative feedback is the sellers fault .That simply is not true

[kh-vince]

Hello everyone,

This thread is getting a bit heated.  Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

[pctech463w]

You are mostly right. Sellers have pretty much NO protection from scam artist buyers. It sucks, and it's something that eBay could at least attempt to do something about.

Is it possible to make it 100% safe for everyone? Of course not. But it could be MUCH BETTER. They just don't give a turd. Their attitude is sellers are a dime a dozen, and they'd rather see a seller get screwed than scare off one of their precious buyers.
Just another example of how our country has gone down the drain. It isn't just "corporate America" that is the problem- the problem is more and more people out there in the general population have no morals or scruples, and don't see any problem with screwing some person out of an item.

For all the fees we pay, we are entitled to some protection.