eBay

phanoto · ‎09-20-2019

Many buyers like to know what to expect when buying on any website. Therefore, it would be best if buyers knew what to expect about getting feedback from sellers.

Just about all sellers know that feedback for buyers is not useful for letting other sellers know that a buyer acts fairly and is honest, or that the buyer is unfair and dishonest. Therefore, it is logical that sellers would want to leave feedback in such a way that displeases the smallest number of the seller's customers.

Sellers can use the following facts to decide when to leave feedback and what to say in the feedback in order to displease the smallest number of customers:

1. Fewer buyers are displeased by the seller leaving feedback before the buyer receives the item.

2. Fewer buyers are displeased by the seller thanking the buyer in the feedback or by saying something nice about the buyer. Other sellers know that the good things said about a buyer in feedback do not indicate how fair and honest the buyer is.

3. When more sellers leave feedback soon after payment is received, buyers will leave feedback for a larger percent of their purchases from other sellers.

Comments that are often made which are true but have nothing to do with what is the best way for sellers to use the feedback program for buyers:

1. Leaving feedback is voluntary.

2. Buyers do not need more feedback after they get enough to cause sellers to be comfortable selling to them.

turquoisetulips · ‎01-04-2020

For the same reason you like your steak medium-rare and i like mine medium-well.inhawaii

The late comic George Carlin once asked '' Do you ever look into other people grocery carts and then go '' Eeeww look what they eat !! Tulips

chapeau-noir · ‎01-05-2020

@turquoisetulips wrote:
For the same reason you like your steak medium-rare and i like mine medium-well.inhawaii

The late comic George Carlin once asked '' Do you ever look into other people grocery carts and then go '' Eeeww look what they eat !! Tulips

Well...yes.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"

dinpavent0 · ‎01-05-2020

I personally leave feedback once a week because I don't leave exact same feedback for every buyer. So I just do it once a week. And yes sometimes sellers don't leave feedback either because they can only leave positive feedback so they decide instead to say nothing at all. Some buyers and sellers don't leave feedback period. I get maybe 20-30% feedback back from a buyer and I definitely leave more than that for buyers. I just like to wait and do it all at once and there has only been twice I didn't leave feedback because buyer was not great to work with. So, and some ppl are just lazy and don't care because buyers can only receive positive feedback and sellers feedback is looked at more when a buyer buys something. I always like to leave feedback for everyone. But everyone has their own reasons.
On another venue I sell on I had a pain in the butt buyer and was super picky, never had complaint on this particular item but this person no matter what i did they were not happy. They actually messaged me and said I am unhappy so I am not leaving feedback so please don't leave it for me either. So there are alot of reasons. Do what you feel. Or leave feedback for the people that leave you feedback. It really is not mandatory so it is not a big deal honestly.

soh.maryl · ‎01-05-2020

I hate myself for getting involved in a discussion with you, but we've gone over this before:

How do you actually know that buyers even know why a seller didn't leave FB?

And, if a buyer thinks the seller thinks the buyer did not deserve a feedback, so what?

What does that indicate other than a touch of paranoia?

bearswatching · ‎01-05-2020

As an animal lover, I feel so sorry for this horse.

a_c_green · ‎01-05-2020

@soh.maryl wrote:
How do you actually know that buyers even know why a seller didn't leave FB?
And, if a buyer thinks the seller thinks the buyer did not deserve a feedback, so what?

It depends. If the seller thinks that the buyer thinks the seller is not leaving feedback because the buyer has not left feedback, then the seller may leave feedback so that the buyer does not think that the seller is not leaving feedback because the buyer did not leave feedback.

On the other hand, if the seller thinks that the buyer thinks the seller is not leaving feedback because the buyer has not left feedback yet, then the seller may leave feedback just in case the buyer does not think that the seller is not leaving feedback until the buyer leaves feedback. Or else he forgot.

Conversely, the buyer might think that the seller thinks the buyer is not going to leave feedback, and so he (the seller) (no, wait, the buyer) may leave feedback so that he (the seller) will know that the buyer is not waiting for the seller to leave feedback first.

Finally, of course, the buyer can always leave feedback for the seller because the seller thinks that the buyer should be leaving feedback in case the seller is waiting for that feedback before the seller can leave feedback, assume that the seller thinks that the buyer thinks that he (the seller) (no, I mean the buyer) (or possibly not) should go first. Or the other way around. Whoever that may be.

I hope that clarifies all your concerns. Also, I think I broke the logic module in the new posting editor. If there are any further questions, we will address those next Saturday.

soh.maryl · ‎01-05-2020

Actually, that remaining greasy spot has not faced into the pavement or gone gracefully away.

penguins_dont_fly · ‎01-05-2020

@a_c_green wrote:
@soh.maryl wrote:
How do you actually know that buyers even know why a seller didn't leave FB?
And, if a buyer thinks the seller thinks the buyer did not deserve a feedback, so what?
It depends. If the seller thinks that the buyer thinks the seller is not leaving feedback because the buyer has not left feedback, then the seller may leave feedback so that the buyer does not think that the seller is not leaving feedback because the buyer did not leave feedback.

On the other hand, if the seller thinks that the buyer thinks the seller is not leaving feedback because the buyer has not left feedback yet, then the seller may leave feedback just in case the buyer does not think that the seller is not leaving feedback until the buyer leaves feedback. Or else he forgot.

Conversely, the buyer might think that the seller thinks the buyer is not going to leave feedback, and so he (the seller) (no, wait, the buyer) may leave feedback so that he (the seller) will know that the buyer is not waiting for the seller to leave feedback first.

Finally, of course, the buyer can always leave feedback for the seller because the seller thinks that the buyer should be leaving feedback in case the seller is waiting for that feedback before the seller can leave feedback, assume that the seller thinks that the buyer thinks that he (the seller) (no, I mean the buyer) (or possibly not) should go first. Or the other way around. Whoever that may be.

I hope that clarifies all your concerns. Also, I think I broke the logic module in the new posting editor. If there are any further questions, we will address those next Saturday.

Bravo A_C, I think you've got it!!

I've mapped it out on the board here ... I think I have all the logic equations figured out

penguins_dont_fly is a Volunteer Community Mentor
Buying and Selling since 2013

Anonymous · ‎01-05-2020

First off, let me say that we leave feedback for every one of our buyers. Now, do we send it automatically or when a purchase is first made? No, and here's why...

Immediately upon a sale, we send a private message thanking the buyers, instead, adding that if they have any questions or concerns that they can feel free to message us--their satisfaction a priority.

Feedback is then left on the day of delivery (before ever receiving feedback from any buyer). The reason we delay our feedback is to stay on top of individual orders in case an issue arises where we may need to take action. This is not usually because of the buyers, however. It actually involves the carrier services most often, where another message might be sent to the buyer to apologize on their behalf (i.e., USPS or FedEx, though not even in our control) for any inconvenience (and, yes, thanking him/her for their patience as well). This benefits our buyers who learn we closely follow their orders from our doors all the way to theirs, etc., addressing things promptly/professionally.

Only once has there been a reply to our initial message with something along the lines of 'Most sellers do this or that,' regarding feedback (which, honestly, does rub sellers the wrong way, trying to tell them what they should/shouldn't be doing--a practice that's rather counterproductive, in our opinion). Anyway, after explaining our process to the buyer, the response was favorable with a simple, 'Wow, that's really considerate of you.' BUT that we had to respond to an accusation in which we were considered rude by the buyer, at first, still astounds--a personal 'thank you' not enough up to snuff on its own.

That's how we do things... and will continue, as it works best for us and our buyers (even if they remain oblivious to our reasoning). To each his/her own. What works for us may not for another, especially if a higher volume seller.

Buyers buy and sellers sell; nothing beyond both sides acting in good faith to facilitate those ends should be either anticipated or expected, let alone demanded.

chapeau-noir · ‎01-06-2020

OMG, a graphic depiction of the mind of my first husband.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"

phanoto · ‎01-20-2020

"Personally, I have always viewed leaving buyers feedback a courtesy earned by the buyer either letting me know the item arrived safely via email or leaving feedback to say all is well. If the buyer cannot be bothered to do that - then I can't be bothered to leave feedback which Last I checked is still voluntary. "

Many sellers feel the same way you do about feedback for buyers.

Some of the sellers who do it that way say that the buyer does not deserve positive feedback unless the buyer is satisfied with everything the seller did.

I have never seen a seller say they receive any benefit by doing it that way except a few say they receive more positive feedback if they don't leave feedback until the buyer indicates that he/she is satisfied. Since some buyers also do not leave feedback unless the seller leaves feedback, we know that most sellers DO NOT get more feedback by withholding feedback until the buyer indicates that he/she is satisfied.

earlyant-77 · ‎01-20-2020

@phanoto wrote:
Reasons sellers have given for not leaving feedback until enough time has passed to cause the seller to think the buyer is not going to do anything bad:
1. They just dislike saying anything good about a buyer who later does something bad.

2. They dislike leaving feedback for a buyer who may not leave feedback even after receiving feedback from the seller.

3. They do not leave feedback for anyone because they think feedback for buyers does not help the buyer.