eBay

lindseys_whimsy · ‎07-17-2018

Why does ebay even give a seller the option of issuing no refunds when they automatically side with the buyer?

I have been an ebay user for many years, but until this year I was only a buyer. I finally decided to start selling of some of my childhood nostalgia pieces as they were just hiding away in boxes. So I've been selling for about 2 months now and noticed that when I list my vintage Sanrio stationary products, I started getting a lot of bids/buys from accounts with zero feedback So when a user with a feedback score of 1 won an auction, I was already a little nervous about sending my precious memories, but this person had paid, so I send it anyway. In the listing I made very clear with numerous pictures and verbal description that the stationary sets were not complete, as I had used some of the stickers/envelopes when I was a kid. Pictures were very clear. Description was very clear. Also clear was that I do not accept returns. So the buyer immediately puts in a request for a refund saying the item was "damaged" because some of the stickers were missing. I explained that I don't accept refunds and that the item was exactly as described in the listing. This person was HORRIBLE at communicating, which had me believing it was probably someone scamming me. I even offered a partial refund with no response from the buyer. So I thought that ebay would step in, look at my return policy, look at the listing, look at our message history, and see that clearly the item was not damaged. Ebay automatically sided with the buyer without even reviewing the case. Issued the buyer a refund.

Now we wait to see if I actually get my Sanrio stationary sets back.

And WHY can I not leave a negative feedback score? Only sellers can get negative feedback? RIDICULOUS!!!!

lindseys_whimsy · ‎07-17-2018

The link is probably no longer active since it was sold... linking to something similar, most likely.

lesma_32 · ‎07-17-2018

Hi this is happening to me right now !!! And to several other from the same buyer , I have been dealing with my mums death and selling thinks to raise money for her estate I sold two lots of scrap gold one buyer was over the moon and his money cleared my PayPal the same day the other asked for a £75 refund a week after the purchase stating not as described I call eBay and PayPal has they have my £150 on hold and it’s in dispute no way is that man getting to keep my items and me not get my money , but I had messaged the person as I always do to ask if all satisfactory with the itens he replied and said yes they had arrived and all is good thank you they are great !!! The one week later he put in for a £75 refund stating not as described it infuriating that they can just give them their money back and whe we have not got our items back I told them no way is he to get a refund d with out I get my goods back dam ridiculous where is our protection against these scammers ??? And what gives then the right to decide this I will seek legal advice and send a solicitors letter if he is refunded as it is against my policy and proceedure of my selling practice , and PayPal shouldn’t have the right to hold our monies either this is totally wrong to would they do it to a supermarket or a restaurant ?????

castlemagicmemories · ‎07-17-2018

@lindseys_whimsy wrote:
The link is probably no longer active since it was sold... linking to something similar, most likely.

Good thought, but I hit the blue word listing and brought up the original listing~I just checked the seller id to be sure, by repeating the same process, and you are the seller.

lindseys_whimsy · ‎07-17-2018

I'm sorry that's happening to you. It's so frustrating!

paulie_58 · ‎07-17-2018

Great so if the seller still does not respond at all after? What happens to the buyer?

They cant negative feedback a buyer.

Any other site you can just cancel order not be held hostage.

I already cancelled payment on Paypal.

castlemagicmemories · ‎07-17-2018

@lesma_32 wrote:
Hi this is happening to me right now !!! And to several other from the same buyer , I have been dealing with my mums death and selling thinks to raise money for her estate I sold two lots of scrap gold one buyer was over the moon and his money cleared my PayPal the same day the other asked for a £75 refund a week after the purchase stating not as described I call eBay and PayPal has they have my £150 on hold and it’s in dispute no way is that man getting to keep my items and me not get my money , but I had messaged the person as I always do to ask if all satisfactory with the itens he replied and said yes they had arrived and all is good thank you they are great !!! The one week later he put in for a £75 refund stating not as described it infuriating that they can just give them their money back and whe we have not got our items back I told them no way is he to get a refund d with out I get my goods back dam ridiculous where is our protection against these scammers ??? And what gives then the right to decide this I will seek legal advice and send a solicitors letter if he is refunded as it is against my policy and proceedure of my selling practice , and PayPal shouldn’t have the right to hold our monies either this is totally wrong to would they do it to a supermarket or a restaurant ?????

There is an old Board saying, never poke the sleeping bear. IF a buyer has an issue, they WILL contact you. You don't need to contact them post sale to see if it arrived safely, and you may be opening a can of worms by doing so.

If he opened a case, you say, return for refund and accept the return. You pay for the label that ebay will send to your buyer, and when tracking shows delivery to you, the buyer is refunded.

Please, for your protection, read up on how Buyer Protection works, both on the Ebay Selling Pages and on this Board~you can search for articles on this.

As for against your selling policy, Ebay's MBG, money back guarantee, overrides your return policies, and the logo is on almost every page. Check your listing, most probably it is there. You agree to these policies by using the site to sell on. You can check the UA to verify this if need be. The UA is the user's agreement, you agree to give Ebay the right to decide in these cases.

Sorry for the loss of your Mother and that you had to deal with this as well.

paulie_58 · ‎07-17-2018

Seller still has not responded at all. Day 2 now.

kensgiftshop · ‎07-17-2018

@lindseys_whimsy wrote:
https://www.ebay.com/itm/253715649365?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649

The photos show the stickers missing.

The listing mentions the papers and envelopes, but doesn't say anything about stickers missing.

It doesn't say anything about how many are in the package, so from the images, it's hard to tell what is missing.

Have a great day.

kensgiftshop · ‎07-17-2018

@lindseys_whimsy wrote:
You're telling me it's hard to see in this picture that some of the stickers are missing?

Yes, not knowing how many there are supposed to be in the package.

Have a great day.

castlemagicmemories · ‎07-17-2018

@paulie_58 wrote:
Great so if the seller still does not respond at all after? What happens to the buyer?

They cant negative feedback a buyer.

Any other site you can just cancel order not be held hostage.

I already cancelled payment on Paypal.

Actually you can't just cancel on any other site. If the order goes immediately to the Shipping Department, it is irretrievable and you can't cancel, but perhaps you have not done a lot of online ordering. I've seen this happen before.

Actually, the seller is not required to respond to a buyer. You may not be aware of it, but Ebay offers the seller an option to not accept communication from buyers. In that case, you go by the info in the listing, if your question is not answered there, you don't buy. That decision is in your hands. Ebay encourages sellers to respond to buyers, but it is not mandatory. In the case of wanting confirmation of an order, given the PP receipt and the order confirmation from ebay, it is unnecessary. And Ebay gives sellers an automatic 5 stars if there is NO communication back and forth. The idea is for the process to be seamless, fast, and automated, without unneccessary communication. Of course, if you have a question about the item before you buy, the buyer is encouraged to ask that question so they have all the information needed to make an informed buying decision when they commit to the sale.

The best thing is, to the best of your ability, to be very sure you want to buy that item from that seller before you buy. Pretend there is no such thing as the option to cancel. Many have been on Ebay for decades and have never cancelled.

As you become experienced at buying, hopefully you will vet the seller and the listing before you buy so you aren't frustrated and in this situation, and you will become less anxious and the messages sent, order confirmation, Paypal receipt, will be adequate.

Many have become used to the process and adapted.

castlemagicmemories · ‎07-17-2018

@paulie_58 wrote:
Seller still has not responded at all. Day 2 now.

And day two would be 48 hrs. The day is not over yet.

It may be you won't hear from him. It may be that you did fall for a scammer's listing. You are protected by the Ebay MBG and by doing your buyer's due diligence before you buy.

It could also be that the seller considers all the messaging a buyer gets when they buy something sufficient, and so is not responding.

Time will tell. In any case, since you cancelled the payment, there is no reason to get back to you now, as you know. The point is now moot and immaterial~no reason for him to get back to you or respond. Your waiting is over since you decided to cancel your payment. It may be a scammer's listing but you may also have jumped the gun and now won't get what you ordered when you might have earlier.