The eBay Community

Refund that debited instead?

Another new one for me this week … Buyer reached out last night, stating shorts she purchased were not going to work for her (did not fit) and wanted to know if I’d help her with return process. No problem, I can do that. Noticing it was an item that...

Resolved! Untangle This

I receive less than I should in my payout — didn't match my "total earnings " (after fees and ads are deducted). I asked why. Here's what they have to say: Thank you for reaching out to eBay Customer Service. I understand that you have received less...

Received a "counterfeit" notice but not counterfeit

Received a counterfeit ebay notice on a coach wallet but it is definitely not counterfeit. It put a strike on me and it's just unfounded. How do I state my case. It's not logical that someone can just report as counterfeit at face value?

Returns

I bought a pair of cv joints for a 2010 Nissan ultimate, the part was the wrong one it's to small but can't find item on my phone to return ,what should I do ?

Who the heck cares? (#3)

There is always someone who cares. I know this is TCM's thread & hope she doesn't mind if I start #3. We can't go without a 'who the heck cares'.

Request for Reinstatement of Suspended Account

Dear ebay Support Team,I hope this message finds you well. I recently discovered that my account has been suspended, and I am unsure of the reason behind this action. I would like to clarify that I have always tried to follow the platform’s rules and...

I sold preorder items that were within policy, then they got delayed for 3+ months...

I don't know how to handle this. There was a set date on the website of when they'll arrive which was within 30 days of sale. Then on release day the ETA was delayed for over 3 months. No explanation, maybe it was tariff related, I don't know. Anyway...

Fishing for a partial refund

"Hi, there's an issue with my order. These were advertised and sold as the satin finish. I couldn't tell by the photo. However most of them are not satin. They're the glossy finish. I'm very disappointed. I could have gotten glossy ones on Amazon (di...

My personal, authentic AirPods Max removed as "counterfeit"

I recently decided to list my AirPods Max - in the Sky Blue color way - due to upgrading to the new USB - C version. Within 24 hours, they were removed as being "counterfeit", and I was warned not to re-list them. I realize that there are probably ma...

My order

I kindly request your assistance with my order that I never received. Due to military actions in my region at that time, flights were suspended, and the seller informed me that the package was returned to them. In January and February 2025, I contact...