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Why does eBay make sending offers so difficult?

Isn't the goal here to sell things?  Limiting the seller's ability send offers just makes no sense.  If I send an offer and nobody bites, I'm not allowed to send another offer?  

 

Make it make sense.

Message 1 of 69
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Re: Why does eBay make sending offers so difficult?

They don't come to mine.  Change your setting if you're getting too many.

 

And I have to send my best offer the first time, but buyers get 5 chances?  

 

Make it make sense.

Message 16 of 69
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Re: Why does eBay make sending offers so difficult?

Don't send offers. Price it your best as well as the single LOWEST price, and someone interested in your item will buy it when they come along. 

 

I 'watch' items because when I'm shopping, I will put 2,3,10 in my 'watch' list as I believe they are the lowest price or best price for the quality etc... then I can go back and pick which ONE I want and I do NOT want 30 offers filling up my messages because of that. 

 

The 10x or so in the past 10?? years I've purchased an item due to an 'offer' sent- I was going to buy it anyway, tomorrow, in a couple hours etc. once I have looked at and added 2, 3, 10 in my 'watch' list and would pick the 'lowest' price, then delete the rest.

 

So, seller wound up losing some money because I would've paid whatever price was shown, but they decided to give another 5,10,20% off (not brilliant)

Message 17 of 69
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Re: Why does eBay make sending offers so difficult?


@feltfootball wrote:

So what?  The buyers watching can't get offers because there are sellers in my watch list?  

 

Make it make sense.


Not sure if I can. 

 

They can get an offer.............. once.

 

If I could send an offer to the sellers watching my items a hundred thousand times, unless I am at the point of giving it away, they are not going to make the purchase.

 

If I decide I want less...............  I lower the price.

Message 18 of 69
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Re: Why does eBay make sending offers so difficult?


@feltfootball wrote:

@feltfootball wrote:

They don't come to mine.  Change your setting if you're getting too many.

 

And I have to send my best offer the first time, but buyers get 5 chances?  

 

Make it make sense.



Youve got it. That is exactly what is supposed to happen. Otherwise some sellers would become the worst rendition of that used car salesman that follows people off the lot, and around town all day long, and then knocks on your door at dinner time.

 

There has to be limits.

Message 19 of 69
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Re: Why does eBay make sending offers so difficult?

You can't revise certain areas in a listing, if it has active offers out there. The buyer has to receive the item as described in the title and long description and in the photo that you sent an offer on. Can't mess with shipping costs either. Once the offers expire, then you can change them. 

 

If you send two coupons, they can't be added to the carts individually. They have to be paid for separately, but you can ship them together and maybe refund part of the shipping cost if you want.

 

You can automate your listings to send offers through your hub and you can also turn them off so you don't get them. I believe that you do that thru your account notifications. You may miss a button to turn them off while creating your listings, so ebay will send offers out for you. You can also turn that off thru your hub (Active listings - All Filters - Offers). 

 

I hope this helps you! 

Message 20 of 69
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Re: Why does eBay make sending offers so difficult?

I love when ebay recommends products, or researches prices on items that are my own listings. That happens quite a lot.

Message 21 of 69
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Re: Why does eBay make sending offers so difficult?

Limiting the seller's ability send offers just makes no sense. 

 

An offer to a buyer who is watching your item is an unsolicited message of a commercial nature. 

 

That is the definition of SPAM. 

 

eBay very wisely limits the amount of SPAM that sellers on eBay  can inflict on a buyer. 

Message 22 of 69
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Re: Why does eBay make sending offers so difficult?


@candd205 wrote:

You can allow the buyer to make a counter-offer when you send an offer. Same effect, if the buyer is interested in the deal, they know how to get a hold of you.


^^^ This is the best answer to your problem. Lots of great posts about why it works the way it does, but above tells you how to do what you want which is send an offer and keep negotiations open.

 

Your product is pretty targeted. Somebody genuinely interested will counter unless you screw it up and start your offer too low (like 5% off) which basically says you won't offer much of a discount and it'll be a waste of their time to counter.

 

Not sure why you'd want to keep negotiating against yourself anyway. You'll train your buyers to wait and wait and keep waiting because you'll keep lowering the offer price. If you want to do that you're better off lowering your listing price every week instead of spamming people with unwanted offers.

Message 23 of 69
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Re: Why does eBay make sending offers so difficult?

Sometimes i am afraid it may make no sense.

 

However, on the subject of why listing revisions cannot be made during open offers, that’s an easier one. It is a fraud prevention strategy.

 

Below are links with more detailed info from eBay’s Help pages covering the subject, if interested..

 

https://export.ebay.com/en/marketing/promote-listings/offer-buyers/

 

https://www.ebay.com/help/selling/listings/adding-best-offer-listing-using-reply-offer?id=4144

Message 24 of 69
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Re: Why does eBay make sending offers so difficult?

Youve got it. That is exactly what is supposed to happen. Otherwise some sellers would become the worst rendition of that used car salesman that follows people off the lot, and around town all day long, and then knocks on your door at dinner time.

 

There has to be limits.

 

Two immediate thoughts on this...

 

1)  There has to be limits?  How about the same limit for sellers that there is for buyers?  One and done, does not work.  Why shouldn't the seller get 5 offers too?  The only way to justify the current set up is there has to be some benefit to ebay to keep more items on their platform for longer periods of time.  Otherwise, they'd want to facilitate sales not hinder them.

 

2)  Why is there such a low opinion of sellers on this platform?  Every ebay rule is skewed in the buyers favor.  It's practically impossible for a seller to be a bad actor now.  Most of the bad actors on ebay are now the buyers.

 

Lastly...Someone suggested I should list my items with the absolute lowest I would take?  What kind of suggestion is that?  That might work for commodities with well established market values.  That doesn't work with the items I sell.  In my market, the motto is "It's worth what someone is willing to pay for it".

Message 25 of 69
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Re: Why does eBay make sending offers so difficult?

An offer to a buyer who is watching your item is an unsolicited message of a commercial nature. 

 

That is the definition of SPAM. 

 

eBay very wisely limits the amount of SPAM that sellers on eBay  can inflict on a buyer. 

 

This is the most ridiculous justification I've read.  This is a commerce website.   The point of it's existence is to sell things.    

 

Watch lists are for people who are interested in an item.   To the people who say they have sellers in their watch list because they want to know what an item sells for....guess what?  Those sellers will never know unless they also receive the offer that's accepted.  If I can't send offers, they will never know because in their infinite wisdom, eBay hides the sale price on "best offer" items.

Message 26 of 69
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Re: Why does eBay make sending offers so difficult?

Not sure why you'd want to keep negotiating against yourself anyway. You'll train your buyers to wait and wait and keep waiting because you'll keep lowering the offer price. If you want to do that you're better off lowering your listing price every week instead of spamming people with unwanted offers.

 

Because when sales get slow, particularly on the weekends when I have the most time to package things up, I like to grease the skids...especially with items that have been on ebay for a while.  I don't want my ebay page to be a museum.  I want to keep things moving.  Right now I can peruse the 100+ listings I have and most of them don't have the send offer option and the crazy thing is, I don't even recall ever sending offers on a lot of these.  And what about the new watchers I've picked up?  I can't send them offers because there are other watchers on the item that already rec'd an offer?

 

Make it make sense.

Message 27 of 69
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Re: Why does eBay make sending offers so difficult?

Other, professional, auction sites have a feature to allow sellers to update listings even if offers are outstanding.  They simply notify the offer recipients of updates to the item. EBay IT is too archaic to try and provide service to sellers.

Message 28 of 69
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Re: Why does eBay make sending offers so difficult?


@feltfootball wrote:

Youve got it. That is exactly what is supposed to happen. Otherwise some sellers would become the worst rendition of that used car salesman that follows people off the lot, and around town all day long, and then knocks on your door at dinner time.

 

There has to be limits.

 

Two immediate thoughts on this...

 

1)  There has to be limits?  How about the same limit for sellers that there is for buyers?  One and done, does not work.  Why shouldn't the seller get 5 offers too?  The only way to justify the current set up is there has to be some benefit to ebay to keep more items on their platform for longer periods of time.  Otherwise, they'd want to facilitate sales not hinder them.

 

2)  Why is there such a low opinion of sellers on this platform?  Every ebay rule is skewed in the buyers favor.  It's practically impossible for a seller to be a bad actor now.  Most of the bad actors on ebay are now the buyers.

 

Lastly...Someone suggested I should list my items with the absolute lowest I would take?  What kind of suggestion is that?  That might work for commodities with well established market values.  That doesn't work with the items I sell.  In my market, the motto is "It's worth what someone is willing to pay for it".


@feltfootball 

 

The objective here is for eBay to make money, using sellers as a tool to do so.  You seem to be looking for spoon feeding of some sort, and that does not happen on this platform, not for sellers anyway, because they are a dime a dozen, and even that's too valuable.  

 

Of course, you've been selling here for exactly two years... so you cannot be completely blamed for your naiveté and lack of perspective.

 

1.  The reason that sellers are restricted to a single offer -- and I speak here from my own experience -- is because eBay wants us to feel the psychological pressure of being so limited, and to use that single opportunity to achieve the sale.   eBay is kind enough to help sellers out here by giving us the option of allowing counteroffers.    Telling everyone here to "make it make sense" (which I found so funny that I almost spit out my coffee on my iMac) and opining that "one and done does not work" simply shows that your understanding of how this platform operates is incomplete.

 

2.  As for the low opinion of sellers... keep in mind that there is ZERO quality control in the seller onboarding process.   It's VERY possible for a seller to be a "bad actor"... which is why I buy 99% of everything I need on the other big platform.   And of course, like all e-commerce platforms, eBay is buyer-centric... again, not news.   

 

And while your last point -- "It's worth what someone is willing to pay for it" -- is certainly valid,  standing on principle here is a one way ticket to nowhere, unless you are comfortable waiting for years to sell something.  

eBay seller since 1999. This is a posting ID.
Message 29 of 69
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Re: Why does eBay make sending offers so difficult?

Other, professional, auction sites have a feature to allow sellers to update listings even if offers are outstanding.  They simply notify the offer recipients of updates to the item. EBay IT is too archaic to try and provide service to sellers.

 

Bingo...Everything about the ebay user experience screams they're putting the bare minimum resources and dollars into it.  Just an endless list of limitations and glitches.

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