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Why do buyers STILL have so long to ship a return package?

After over a year of no returns, I got a 1-2 punch earlier this month: 2 returns, both 'non-fault' ("Just didn't like it," and "Changed my mind") but I offer free returns so they already have the shipping labels, and the tracking numbers are sitting in 'Pre-shipment' on my USPS Informed Delivery page, day after day.  The total time for each of them, before I can request cancellation, is 3 weeks, including weekends (I suppose there's probably a 'business days' wording in the policy, just saying 3 weekends will also be attached/included).  

I have no beef with the 30 day return policy as far as FILING a return, but once a buyer has decided that's what they want to do, I don't understand why they have so long to simply tape the package back together, slap on the label and take it to the post office or have it picked up.  I have $330 on hold that I would like to either pay these people (with my items back) and have it behind me, or have my dadgum money, lol.  I know they raised the return time a bunch during the pandemic and I think they've lowered it again since, but not to pre-pandemic time unless I'm mistaken.  

Regardless, how was the time limit derived?  How did they determine which would be the "right" number of days that would be fair to both parties?  Like what if it was "only" a week - heck, 7 BUSINESS days.  -Would there really be buyers protesting that as unreasonable?  -Sigh, of course, a few, but I'd love to see their reasoning, LOL.   And bear in mind, THEY have the luxury of deciding when in those 30 days to start the clock, so it's not like they "have" to file on the day they're going out of town or whatever (not that a trip to the post office would even impede that).   

Also separate question: Does the USPS not have any kind of expiration date on return labels like they do on regular ones?  Is the date of printing the label a factor?  Just curious. 

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Why do buyers STILL have so long to ship a return package?

qeqo_0
Thrill-Seeker

@gurlcat wrote:

The total time for each of them, before I can request cancellation, is 3 weeks, including weekends (I suppose there's probably a 'business days' wording in the policy, just saying 3 weekends will also be attached/included). 


That's correct. It's been reduced, back down to a more reasonable 15 business days now, that's 3 calendar weeks, plus holidays. 

 

qeqo_0_1-1692138429124.jpeg

 

It was 15 business days before the pandemic.

Message 16 of 43
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Why do buyers STILL have so long to ship a return package?

Frankly. It does not bother me I have their money to work with if they do not want it back quick then that’s THEIR problem.

Message 17 of 43
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Why do buyers STILL have so long to ship a return package?

Ebay gave buyers 3 weeks to return. They will most likely never reduce it because that's what buyers have gotten used to.

 

It's also a normal practice that their competitors have. Amazon is even longer. Walmart, idk I've returned something 2 months late with their return label and Still been given full refund.

 

Ebay isn't what it was. They are trying to be a competitive marketplace.

Message 18 of 43
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Why do buyers STILL have so long to ship a return package?

30 days is far too long, so I would agree.  I have been here for over 23 years. I don't know of any retail stores that allow 30 days. 14 days is more than sufficient. IN fact, I will be changing mine after this post down to 14 days. 10% is not worth it in savings on fees.

Message 19 of 43
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Why do buyers STILL have so long to ship a return package?

You've Never heard of Walmart, Target, Costco, Sam's Club, Kohls, JC Penny, and the majority of retail stores that all have at least 30 day return policy.

 

I don't even understand how someone can say they don't know any retail stores with 30 day policy.

Message 20 of 43
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Why do buyers STILL have so long to ship a return package?


@qeqo_0 wrote:

@simply-the-best-for-you wrote:

@gurlcat wrote:

Also separate question: Does the USPS not have any kind of expiration date on return labels like they do on regular ones?  Is the date of printing the label a factor?  Just curious. 


Ha!  That's a can of worms.  First off, yes, the date of printing is key.  But the answer once the label is generated & there's a printed date varies insanely depending on your PO.  Many say it must be used that day.  Many others say next day, some say a week.  When this came up on another board, I surveyed 10 PO's, all in my state, but 4 different cities, including the 2 biggest cities in the state & all of the PO's in my state said 1 year.  Unanimously.  Then a million people argued with what my PO's say LOL , but that was years ago & in my state, they still say 1 year.  I know that especially small rural stations who have time for busy work, routinely say same day (which is ridiculous since if you print the night before, they supposedly aren't good which makes no sense). 

 

Realistically speaking, unless you're handing it to an employee, I can't imagine that date ever gets checked by a human & in all my years of selling, the ONLY time I've ever heard of issues is one someone hands it to a postal employee.  As long as your buyers drop it in a bin, it'll be fine.  If they hand it to an employee, the worst I've ever heard happening is that the must stamp it with a 0 fee stamp that has 'today's date' on it. 


Sorry, that's incorrect. The eBay return service label doesn't have a date. 

 

And it can't* take a zero fee stamp or additional postage, as it says "no postage needed" on it. 

 

qeqo_0_0-1692136917489.jpeg

 

So all of that discussion is wrong. Plus the label doesn't expire -- I've mailed it over 2 years later, and it was delivered just fine. Also, USPS Return Service tracking survives for a year, unlike regular USPS tracking that self-deletes** in 120 days.

 

*yet uninformed postal clerks do, all the time.

**which allows successful Item Not Received claims at PayPal for the following 60 days because the USPS tracking no longer says Delivered as it disappears after 120 days (but PayPal and card issuers takes paper proof of delivery, if you still have it).


@qeqo_0  I was talking about pre-printed labels in general sent to buyers, not specifically just the return service ones. It looks like you're right that the Return ones have no dates.  I used to send the label to my buyers on the rare occasion I had a return & those had dates, so was thinking of that.   I've submitted months old labels into the system too & they've been just fine.  I've also had the 0 amount stamp put on it, even though it's unnecessary just to get the date 'right'.   

 

Thanks for the correction.  Do you work for the PO?  I'm curious if you know the real, true answer for just regular pre-printed postage labels, if there is a time limit?   I've never understood why most sellers say there's requires same day or next day & 10 or so in my state, all say 1 year.  Do yuo know what it really is?  I understand that practically speaking, as long as you don't hand it to a person, you're fine. 

 

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

Message 21 of 43
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Why do buyers STILL have so long to ship a return package?


@vintagecraze50 wrote:

Frankly. It does not bother me I have their money to work with if they do not want it back quick then that’s THEIR problem.


What work can you do with it for 3 weeks when it's here?:

438CE8FA-EFD5-4C95-8F06-07EEAD60D32C_4_5005_c.jpeg

Message 22 of 43
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Why do buyers STILL have so long to ship a return package?

I think you're talking about how many days they get to decide if they want to return.  I'm talking about after they have already filed a return so the funds go on 'hold' until they either send the item back or fail to send it back .... for 3 weeks.  

Message 23 of 43
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Why do buyers STILL have so long to ship a return package?


@toomuchstuffagain35 wrote:

@gurlcat wrote:

No that IS helpful.  I wasn't certain that they'd reduced the time back down by any amount.  I was thinking they had a really crazy long time during the pandemic, like over 30 days.  But I bet I was confusing return time with filing a return time.  

And I soooooo bet you are right about mimicking Amazon.  In fact that's the boardroom meeting I can easily picture.  -'This' guy arguing on sellers' behalf that we shouldn't be kept in limbo for too long, then 'that' guy saying "Okay but you have to realize buyers get 30 days to ship their returns back on Amazon" and then they agreed on this in-between amount.  Man I wish something would come along and ruin that horrible company.  Every time I turn around I learn some new reason to despise them. 


Bet they forgot to mention that AMZ is now charging a fee on returns though.


Charging fees .... to the buyers or the sellers?  

Message 24 of 43
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Why do buyers STILL have so long to ship a return package?

You may want to rethink changing to 14 day returns. If you offer at least 30 day buyer paid returns and are a top rated seller ebay gives you the ability to issue a partial refund of up to 50% on a faulty return. So when a buyer tries to send you back a different coin and actually scam you. You only get stuck having to refund 50% of the money. Whereas if you had 14 day returns and the buyer opened a return and sent you back a different coin ebay would expect you to give the buyer a full refund simply because they returned something to you and tracking shows delivered.  Granted if it was an expensive coin you could still take the buyer to small claims court to try and recover the money but it probably wouldn't be worth the hassle for less expensive items.

Message 25 of 43
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Why do buyers STILL have so long to ship a return package?


@gurlcat wrote:

@toomuchstuffagain35 wrote:

Bet they forgot to mention that AMZ is now charging a fee on returns though.


Charging fees .... to the buyers or the sellers?  


Yes $1 at the The UPS Store store (that's not a repetition) 

-- if the buyer won't drop (no need to repack it) at a Kohl's or Whole Foods.

What's a good cream to apply on Blackpink in your area?
Message 26 of 43
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Why do buyers STILL have so long to ship a return package?


@sdneped wrote:

@gurlcat wrote:

@toomuchstuffagain35 wrote:

Bet they forgot to mention that AMZ is now charging a fee on returns though.


Charging fees .... to the buyers or the sellers?  


Yes $1 at the The UPS Store store (that's not a repetition) 

-- if the buyer won't drop (no need to repack it) at a Kohl's or Whole Foods.


So there still are free options.  Still pretty sucky though.  I wouldn't like to even drive to the nearest UPS, never mind go to the stupid mall.  -And they have these big steal automated locker kiosk things ev-er-y-where, so why not just have a drop chute in one of those?  

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Why do buyers STILL have so long to ship a return package?

I have now had a couple months selling.  The ebay "guaranteed purchase" program is way too biased toward the Buyer.  They just have to say they picture is different in their mind and they initiate a return.  Crazy.  And I received back an item that was sold original brand new, unopened, after the buyer had it for three weeks, could not figure out how to install it, says it doesn't work (it was new!!) and is returning it.     This is crazy.  What world is the seller responsible for new items that can't be iproberly nstalled. (it was an wifi door bell that usually is installed by electrician.)     And really he has six weeks to return it.  three that he had to figure it out and then three to get it back.  It had to work...it was new.    I think there should only be a three day return policy, and has to be for a reason that must be approved.   Also, when taking pictures the sellers lighting is always goind to be different than the buyers, but they can easily claim it looks different.   I like to sell nice purses, but am going to jump off ebay to poshmark, etc. to do this in future.  The ebay buyer could nicely use my very nice purses, decide before 30 days to return in thru the ebay policy, then three more weeks to get it in the mail, and boom...they basically used the purse for 6 weeks.  Just not good.  I say three days for returns, then 7 days to get it in the mail.  And i also think the buyer should always pay the return postage allowing the seller to decide if it was a legitmate return.  

Message 28 of 43
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Why do buyers STILL have so long to ship a return package?

But most sellers on ebay are small...tough to deal with this buyer-biased return policy.  Many could just use the item (especially seasonable items or fashion), then say it wasn't what they expected after three weeks, return it thru the ebay policy which is really just managed by a computer program (since no more 1-800 customer service).  Seller even has to pay for the shipping....really?   It might be ebay's demise.  

Message 29 of 43
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Why do buyers STILL have so long to ship a return package?

What does 10% mean relative to the 14 days return policy...just wondering. as I sometimes switch between 14 days and 30days.   But what is interesting, is even if you except returns, the buyers will try instead to go thru the ebay 'guarantee" program so they don't have to pay postage which they would if they return it thru your policy.  I set mine now for returns allowed (in most cases), hoping they will at least pay for the postage instead of "lying" to come up with a reason to use the ebay "it isn't what I expected" program, where seller pays postage.  There was another thread about this whole buyer-bias and most agreed that in any dispute almost 99% of the time ebay sides with the buyer even though in many cases it was not the seller's fault.  

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