eBay

gurlcat · ‎08-23-2023

Buyer sent me an offer Monday, which I accepted. She waited until tonight to pay ..... and then immediately filed a CHARGEBACK! All without any personal communication. And look at the reason -uh honey you don't recognize a transaction that YOU made an offer for?

Why not just ask me to cancel it? Or isn't there a way for buyers to cancel a sale themselves, if it hasn't shipped yet? The fact that both the payment and the card dispute happened within a few minutes of each other makes it seem like she planned it before she paid. The only reason I can think of is she is already on the cusp of whatever penalty ebay enacts for buyers cancelling too many orders, could it be that?

Well anyway, at least I haven't shipped yet. But 2 questions:
Should I just accept and agree to have the funds taken and given back, and if I do will I still get charged the $20 ebay penalty?
I still have the prompt to ship this item by 11:59 PM tomorrow; it doesn't recognize that the item is under dispute. What can I do about that?

evelyb30 · ‎08-27-2023

@retro_entertainment_collectibles wrote:
@gurlcat

From The eCommerce Proverbs:

Our father who aren't on eBay high low be the game.
My kingdom won, my will name's none...
Online sure ain't heaven.

Give us this day our daily undeserved chargeback (and get it over with).

And forgive them their debts,

because we can't win anyway.

Fraudsters will find their own temptation,

no help needed from Evil.

(some later manuscripts add: for ours is the swift kick and the blame forever. amen)

With apologies to G-d the Mother/Father for my junior high sense of humor switching on.

She who dies with the most toys still dies; when's the estate sale?

evelyb30 · ‎08-27-2023

@gurlcat wrote:
@campanaelia wrote:
When the buyer made the offer and it was accepted, possibly the buyer was not expecting it to be auto paid by ebays new auto-pay policy for offers?
Nope. It wasn't auto-paid, in fact it wasn't paid until 2 days after acceptance. And I have the auto-pay feature turned 'OFF' so it is not required of buyers.

I almost smelled this one coming. First off, I'm an antique. Back when dinosaurs walked around and didn't fuel cars, I had a credit card number stolen off a paper receipt by a store clerk. At one point they actually did print the whole thing out on the store copy, at least until credit card companies lost enough money to thieves and put their collective foot down. (The clerk got found and prosecuted - used the card to pay for her landline. In a squat. Phone companies and some landlords did NOT mess around.)

That said: the credit card company just wrote off the whole month's charges, such as they were. I wouldn't be surprised if they charged everything back to the retailers. When I read that the chargeback happened right after a paid Offer, I suspected that it happened to this lady too. Credit card companies being both creatures of habit and greedy, odds were their responses hadn't changed much.

PS - either melt the earrings, or try listing them as Cursed and give the history. This close to Halloween you might get a buyer who actually wants them. If not, melt 'em!

She who dies with the most toys still dies; when's the estate sale?

gurlcat · ‎08-27-2023

I am still on the 'old' messaging. Finding out what the new one is like ... that's on my back burner of things to ask here in the Community. I don't want to find out by trying it, hating it, and not being able to switch back.

The time I had my identity stolen was so full of crazy twists and turns, including: one of the pair of thieves being a woman who actually resembled me, a fistful of windshield glass, a cupful of wee, Hello Kitty, a Houdini-esque handcuff escape, cell phones, keys, keystone cops, a giant revolver, and a blue handmade stuffed slug named 'Slimy.' Wanna read it? I've been meaning to write it all down anyway.

Or if you'd like to see a video portrayal about a true internet mystery/madcap mayhem involving people who believed they were flesh and blood incarnations of video game characters, check out the one I JUST watched on Youtube, called 'The Final Fantasy House/Down the Rabbit Hole' by the uploader Fredrik Knudsen. It's messed up and hilarious, you'll love it.

gurlcat · ‎08-27-2023

@powell-memorabilia wrote:
Greg Brady would tell you to dump these earrings before it is too late.

The Brady's in Hawaii is literally the first thing that comes to mind any time I hear of "cursed objects". 🤣
But if I'm going to believe in anything "woo-woo" it's that these earrings keep avoiding being sold because they're trying to get bought by someone who's going to revolutionize my life for the better. (I already used a laugh emoji but picture one here as well).

retro_entertainment_collectibles · ‎08-28-2023

@gurlcat wrote:
I am still on the 'old' messaging. Finding out what the new one is like ... that's on my back burner of things to ask here in the Community. I don't want to find out by trying it, hating it, and not being able to switch back.

The time I had my identity stolen was so full of crazy twists and turns, including: one of the pair of thieves being a woman who actually resembled me, a fistful of windshield glass, a cupful of wee, Hello Kitty, a Houdini-esque handcuff escape, cell phones, keys, keystone cops, a giant revolver, and a blue handmade stuffed slug named 'Slimy.' Wanna read it? I've been meaning to write it all down anyway.

Or if you'd like to see a video portrayal about a true internet mystery/madcap mayhem involving people who believed they were flesh and blood incarnations of video game characters, check out the one I JUST watched on Youtube, called 'The Final Fantasy House/Down the Rabbit Hole' by the uploader Fredrik Knudsen. It's messed up and hilarious, you'll love it.

I tried the new messaging about a month or so back and it did allow me switch back but not guarantee's implied you're results be same. It reminded me very much of smartphone texting like gig which I guess is fine if one's using a smartphone but not so wondrous on PC. 🔊

I'd love to hear of you're identify theft!

Oooo, that doesn't sound right does it? Almost cause for "Mewting!"

I'll check out the uTube'r video sometime today. Back in the day I did some coding up of strategy game engines etc. I've been considering trying my hand at authoring up a mobile game but not certain that's a path I care take. If I could find someone buy up the plethora of stuff I have I'd surely give it a whirl.

yuzuha · ‎08-28-2023

@evelyb30 wrote:
That said: the credit card company just wrote off the whole month's charges, such as they were. I wouldn't be surprised if they charged everything back to the retailers. When I read that the chargeback happened right after a paid Offer, I suspected that it happened to this lady too. Credit card companies being both creatures of habit and greedy, odds were their responses hadn't changed much.

They haven't. When I had my credit card number stolen several years ago, they automatically flagged all of the purchases made within a week or two of the charge I identified as being fraudulent and then they went down the list of charges on the phone with me and had me verify which ones I had actually made so they could unblock those.

gurlcat · ‎09-03-2023

@yuzuha wrote:
@evelyb30 wrote:
That said: the credit card company just wrote off the whole month's charges, such as they were. I wouldn't be surprised if they charged everything back to the retailers. When I read that the chargeback happened right after a paid Offer, I suspected that it happened to this lady too. Credit card companies being both creatures of habit and greedy, odds were their responses hadn't changed much.
They haven't. When I had my credit card number stolen several years ago, they automatically flagged all of the purchases made within a week or two of the charge I identified as being fraudulent and then they went down the list of charges on the phone with me and had me verify which ones I had actually made so they could unblock those.

Wait, that sounds like the card companies HAVE changed from what @evelyb30 described. -They were describing a "scorched Earth" strategy of charging back everything within the timeframe, whereas with you it sounds like they were willing to do item-by-item fine tuning, to credit the retailers that you actually intentionally bought from.

From what I can tell, what definitely has NOT changed is how molasses-slow the process is of just doing the charging-back. This one of mine is still sitting as an open case, ebay is still prompting me to ship the earrings (first thing I see every time I go to my Overview page, and when I do a bulk ship I have to make sure to checkmark this sale for removal from the list). All despite the fact that I didn't even dispute the chargeback, just instantly agreed to it.

And today the "buyer" writes me this:

So, apparently she thinks she's still going to get the earrings! Ebay already charged me $14+ in fees on day one, no telling if I'll be able to get a CSR to refund those back to me when this is all said and done. But now I'm wondering if this buyer actually believes I'm the reason her refund is taking so long, that she should still get the item, AND I should contact PayPal, as if they will talk to me (not their customer). I replied to her that chargebacks just take a long time, up to a month after they begin, but as before I can't tell what she actually understands (both in terms of English and in business vocabulary). I mean look, her first sentence makes it sound like she believes this is something that needs to "get solve" ...... then the very next sentence she says they are still working on it (which is true, and sounds like they TOLD her that). UGH!