Why can't I conntact eBay

[hahn-haus50]

I made a $910.00 sale on eBay in May of 2021.   In June of 2021 eBay sent me notice that the buyer had opened a dispute saying they did not recognize the transaction.    eBay asked for evidence.   The only thing that I was able to enter was a tracking number that shows the package was delivered to that address.   There was no where for me to discuss or communicate with eBay about this matter.   On August 4th eBay closed the dispute in favor of the buyer and charged me a $20.00 dispute fee. In the end I lost $930.00 and I can not even talk to eBay about what happened. Does anyone have any advice or how I can contact eBay

Thank You

[dbfolks166mt]

     This is happening more and more frequently under MP. This is about the 4-5+ post this week about similar situations. I believe it has a lot to do with the way eBay is presenting the charge to the buyers credit card company. About the best you can do is find the item in your listings (sold view), the information in payments, the tracking information the transaction details which will come up in the orders page under the drop down order details and send all this information to eBay which they already have by the way but are either too stupid or too lazy to validate/verify the connection on their own which PayPal used to do behind the scenes prior to the sellers movement to MP and the new financial processing methods. 

[davidmcbeth]

Ebay has  corporate counsel .  The secretary of state of Ebay's HQ should have the legal contact information.

I would suggest you write the legal representative of the company via cert. letter, snail mail.

[soh.maryl]

Most of your suggestions are very good and valid.

However, that HD video is a waste of time.  If a buyer opens an item not as described case, you're going to be required by eBay to refund that buyer regardless of whatever proof you have to the contrary.

[dhbookds]

@dbfolks166mt 

With "did not recognize the transactions"............Sellers should be covered by Ebay IF they used the address ebay supplied and got signature if over $750..............that's spelled out in the help pages as outlined in message 4.......  It's the same protection that paypal had.  Problem is apparently, sellers have to appeal the first lost case.......it's not a problem with the cc company, it's a problem with the ebay process. 

[teddyelectronics]

Wait, is this true?? What the hell. I thought since all credit cards and Paypal give you this protection, managed payments would too. 

[downunder-61]

No, eBay should, but they don't.

When PP was the processor they allowed a seller to state their case more clearly, but with eBay it is pretty much tuff luck.

You can appeal, but many (depending on the value don't bother), which is what eBay is counting on.