eBay

robbicouc-0 · ‎03-20-2018

I've recently made two purchases that I regretted and tried to cancel. The first one was really easy. I sent a cancellation request and within 15 minutes I was notified that the order had been cancelled, no questions asked. The other one didn't go so well. First, I sent the cancellation request and it was declined. Next, I explained my situation th the seller in the most heart-rending, tear-jerking way possible but she was unphased. Eventually I told her I could even pay her for the trouble of cancelling my order but she continued to shut me down.

My question is why are some sellers totally fine with cancelling while others are so adamant about going through with the sale? I've never sold on eBay, but how hard is it for a seller to cancel an order?

Thanks,

Rob

odditiesandantiquities1 · ‎03-21-2018

@missjen831wrote:
@odditiesandantiquities1wrote:

The second issue you face, is that repeated cancelling can result in your buying priviledges being suspended, so it's very important that when you push that button, you are committed to what you are buying.

I hope that helps explain a little bit.

Ann
Rob this is completely false information. Repeated cancellations do not Get your buying privileges suspended. Why? Because a buyer can’t cancel. Only a seller can actually cancel a transaction and it is the seller who will have his selling privileges revoked if he has too many out of stock cancellations.

Repeated cancellations will certainly get a buyer reported. But, maybe I should have just said that it's ok to do it.

fern*wood · ‎03-21-2018

@odditiesandantiquities1wrote:
@jen_proudleowifewrote:
@odditiesandantiquities1wrote:

The second issue you face, is that repeated cancelling can result in your buying priviledges being suspended, so it's very important that when you push that button, you are committed to what you are buying.

I hope that helps explain a little bit.

Ann
Rob this is completely false information. Repeated cancellations do not Get your buying privileges suspended. Why? Because a buyer can’t cancel. Only a seller can actually cancel a transaction and it is the seller who will have his selling privileges revoked if he has too many out of stock cancellations.
Repeated cancellations will certainly get a buyer reported. But, maybe I should have just said that it's ok to do it.

We should try to be as accurate as possible with our advice by basing it in on facts rather than hyperbole.

odditiesandantiquities1 · ‎03-21-2018

@fern*woodwrote:
@odditiesandantiquities1wrote:
@jen_proudleowifewrote:
@odditiesandantiquities1wrote:

The second issue you face, is that repeated cancelling can result in your buying priviledges being suspended, so it's very important that when you push that button, you are committed to what you are buying.

I hope that helps explain a little bit.

Ann
Rob this is completely false information. Repeated cancellations do not Get your buying privileges suspended. Why? Because a buyer can’t cancel. Only a seller can actually cancel a transaction and it is the seller who will have his selling privileges revoked if he has too many out of stock cancellations.
Repeated cancellations will certainly get a buyer reported. But, maybe I should have just said that it's ok to do it.
We should try to be as accurate as possible with our advice by basing it in on facts rather than hyperbole.

From a previous post....I'd say this could certainlhy affect your buying priviledges.

There was a recent post by a buyer who got put in the High Risk Buyer Program that Ebay runs. If you exhibit bad buyer behavior, frequent bid retractions, returns, and/or cancellations, you are put in this program and can only buyer fixed price, immediate payment required listings, until Ebay deems you have learned good buying behavior.

Anyway the buyer was asking for help and I did my best.

kattinsanity · ‎03-21-2018

Why would you report a buyer to ebay because they asked to cancel? It would make the seller look like a disgruntled seller.

odditiesandantiquities1 · ‎03-21-2018

If it was repetitive I certainly would.

Time to leave the thread. It should be about the poster.

girl_from_taos · ‎03-21-2018

@robbicouc-0wrote:
That would actually be a good idea. Really helpful for us indecisive people lol.

Or just dont buy unless your positive you want the item.

luckythewinner · ‎03-21-2018

@byrd69erwrote:
I think if a buyer wants to cancel, there should be a $1.00 cancellation fee paid to the seller, paid by the buyer for the time and trouble of canceling the order and relisting the item.

Better yet, a hefty percentage of the sale price, which is being cancellled....going to the seller.

If a buyer does not want to pay anything andf get the item, it seems a little optimistic to think that he is going to pay a cancellation fee to get nothing.

Or are you proposing that buyers should provide a funding source when they sign up for eBay, and agree to let eBay charge them fees?

I would stop buying immediately if that happened. As a buyer I would never give eBay access to my funding source. I may a seller here, but I don't trust eBay as far as I can throw them.

robbicouc-0 · ‎03-21-2018

Makes perfect sense to me. I think if, at check out, there was a message that said "Are you sure about this purchase? There is a $1.00 cancellation fee if you change your mind." That would give people the incentive they need to prevent them from making impulse buys and causing trouble for sellers. Of course, in a perfect world every buyer would be responsible enough to not make bad purchase decisions in the first place, but obviously we don't live in a perfect world.

lookng2015 · ‎03-21-2018

The canx fee would just be deducted from their refund......

Would only apply to those who actually PAY then cancel.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

castlemagicmemories · ‎03-21-2018

@castlemagicmemorieswrote:
Cancellations should be rarely used, if ever. There are members who have been on Ebay for several decades and have not cancelled an order.

First of all, the cancellation is not an instruction, nor is it guaranteed. It is a request, and the seller can accept or decline the request, as you know. Ebay gives the seller three days to make that decision. In fact, some sellers cannot process a cancellation even if you do it immediately. The order is sent immediately to the Shipping Department and it cannot be retrieved from the flow.

There is so much more than just cancelling your order here. Seller incurs immediate fees, has to deal with your request, has lost the time involved in that listing, and taken their inventory out of search for no good reason.

On every page, whether you are bidding or buying, it says that you are entering into a binding contract to purchase the item. So you need to not purchase unless you are sure that you want to buy.

There was a recent post by a buyer who got put in the High Risk Buyer Program that Ebay runs. If you exhibit bad buyer behavior, frequent bid retractions, returns, and/or cancellations, you are put in this program and can only buyer fixed price, immediate payment required listings, until Ebay deems you have learned good buying behavior.

Sorry, just want to add that not paying for transaction is also in the mix that can cause you to be put in that program.

divwido · ‎03-21-2018

OMG. That's so funny and stupid.

Good Moms let you lick the Beaters.

Great Moms turn them off first.

mistwomandancing · ‎03-21-2018

@robbicouc-0wrote:
Yeah, with Amazon it's just ......a one-click deal to cancel your order, and as far as I know sellers don't even have the option of not letting you cancel. I guess Amazon and eBay are set up pretty differently though.

But buying from Amazon is far, far more like buying from a store, where you just put the item back on the shelf and leave.. no harm done. Amazon IS the owner/seller/store for about 80% of the merchandise they sell. They *rent* a little space to a few other outside sellers there, but mostly, Amazon is just their own great big store. That is vastly different from eBay. Completely different types of businesses, where eBay in the owner of a selling platform, and all the sellers on the platform are their own little (or large) individual businesses.

monster-deals · ‎03-21-2018

Because if you waste my time and money I want you to get that unpaid item strike you earned.

castlemagicmemories · ‎03-21-2018

@robbicouc-0wrote:
Makes perfect sense to me. I think if, at check out, there was a message that said "Are you sure about this purchase? There is a $1.00 cancellation fee if you change your mind." That would give people the incentive they need to prevent them from making impulse buys and causing trouble for sellers. Of course, in a perfect world every buyer would be responsible enough to not make bad purchase decisions in the first place, but obviously we don't live in a perfect world.

It does make sense but I don't know that it would have the desired effect of cutting down cancellations.

They may not see it (you are entering into a binding contract, and shipping is not part of a Best Offer have been ignored) and I don't know that a dollar would be enough of a deterrent. Two, three, or even five dollars might cause one to think twice, but then again, they could wait and file false SNAD, so I don't know what would work. One would HOPE that any extra charge would cause better buying behavior but it may not.