eBay

robbicouc-0 · ‎03-20-2018

I've recently made two purchases that I regretted and tried to cancel. The first one was really easy. I sent a cancellation request and within 15 minutes I was notified that the order had been cancelled, no questions asked. The other one didn't go so well. First, I sent the cancellation request and it was declined. Next, I explained my situation th the seller in the most heart-rending, tear-jerking way possible but she was unphased. Eventually I told her I could even pay her for the trouble of cancelling my order but she continued to shut me down.

My question is why are some sellers totally fine with cancelling while others are so adamant about going through with the sale? I've never sold on eBay, but how hard is it for a seller to cancel an order?

Thanks,

Rob

castlemagicmemories · ‎03-21-2018

I would say, try to consider it as keeping your word.

You indicated you wanted to buy this, so you did. And as it states on the bidding or buying form, you are entering into a binding contract to buy the item.

So just avoid breaking your word. Many times a cancellation can be avoided by just taking a few more seconds or even minutes to carefully consider if you should buy what you are buying, and being absolutely sure you are committed to the purchase before you buy it.

If a seller does not consent to the cancel, and opens an unpaid item dispute, and you don't pay, you get an unpaid strike and just two can shut down your buying from thousands of sellers.

tunicaslot · ‎03-21-2018

You've received some great explanations here as to why not to cancel. If a seller has been here for any time - we've heard all the excuses ever made - my house burnt down, my child bought it, my cat bought it, I lost my job ect... Seldom will people tell the truth and say - I changed my mind or I found it cheaper elsewhere. So while some of these excuses may actually be true for some buyers - 10 to 1 it's not.

If a buyer asks for a cancellation - I have no problem canceling the sale and I think most sellers are like that - we hate to lose the sale - but we don't want trouble down the road!

byrd69er · ‎03-21-2018

snip: Or are you proposing that buyers should provide a funding source when they sign up for eBay, and agree to let eBay charge them fees?

Yes...a buffer. There's lots of instances where people are required to hold a certain amount in an account, or access to another account, to be there in the event of a dispute, overdrawl, etc.

shopkiger2 · ‎03-21-2018

I get frustrated when buyers want to cancel simply because you have other watchers on that item that you loose & pretty much have to start over but any time I've ever had a buyer ask to cancel I just do it. It's not that big of a deal.

castlemagicmemories · ‎03-24-2018

@girl_from_taoswrote:
A 20% restocking fee applied two cancellations would probably make most people stop and think.

Yes, that might get someone's attention.

watchingbands · ‎03-24-2018

@robbicouc-0wrote:
I've recently made two purchases that I regretted and tried to cancel. The first one was really easy. I sent a cancellation request and within 15 minutes I was notified that the order had been cancelled, no questions asked. The other one didn't go so well. First, I sent the cancellation request and it was declined. Next, I explained my situation th the seller in the most heart-rending, tear-jerking way possible but she was unphased. Eventually I told her I could even pay her for the trouble of cancelling my order but she continued to shut me down.
My question is why are some sellers totally fine with cancelling while others are so adamant about going through with the sale? I've never sold on eBay, but how hard is it for a seller to cancel an order?

Thanks,
Rob

One thing that never gets mentioned, is paypal capital loans. They take a percentage of yoursales. instantly. Mine is set at 25%. Which I'm fine with. Until a buyer orders something, then a minute later asks me to cancel. So say you bought a $200 item from me. I'm now out $50 to the loan, and my account is $150. I now have to scrounge up another $50 to refund you with. Then gotta make sure the cancellation is done right. I'm still open to a negative feedback. And etc. It's a hassle. And usually could have been avoided if the buyer just messaged me first. But buyers don't care, because ebay lets them get away with anything they want. No skin of their back.

solarshift7 · ‎03-24-2018

@lookng2015wrote:
The canx fee would just be deducted from their refund......

Would only apply to those who actually PAY then cancel.

Agreed. It's not dipping into any funds that you (buyer) hasn't already allowed through the initial purchase they'd already confirmed they agreed to buying in the first place. Simple stuff!

solarshift7 · ‎03-24-2018

@castlemagicmemorieswrote:
....On every page, whether you are bidding or buying, it says that you are entering into a binding contract to purchase the item. So you need to not purchase unless you are sure that you want to buy.

There was a recent post by a buyer who got put in the High Risk Buyer Program that Ebay runs. If you exhibit bad buyer behavior, frequent bid retractions, returns, and/or cancellations, you are put in this program and can only buyer fixed price, immediate payment required listings, until Ebay deems you have learned good buying behavior.

That's what gets me...there are prompts for the buyer to make sure they want to purchase. Even the buttons are in different places on the screen (1st vs. the confirmation)! Glad to hear about the High Risk Buyer Program as we (sellers) don't hear much about it.

castlemagicmemories · ‎03-24-2018

@solarshift7wrote:
@castlemagicmemorieswrote:
....On every page, whether you are bidding or buying, it says that you are entering into a binding contract to purchase the item. So you need to not purchase unless you are sure that you want to buy.

There was a recent post by a buyer who got put in the High Risk Buyer Program that Ebay runs. If you exhibit bad buyer behavior, frequent bid retractions, returns, and/or cancellations, you are put in this program and can only buyer fixed price, immediate payment required listings, until Ebay deems you have learned good buying behavior.
That's what gets me...there are prompts for the buyer to make sure they want to purchase. Even the buttons are in different places on the screen (1st vs. the confirmation)! Glad to hear about the High Risk Buyer Program as we (sellers) don't hear much about it.
@solarshift7wrote:
@castlemagicmemorieswrote:
....On every page, whether you are bidding or buying, it says that you are entering into a binding contract to purchase the item. So you need to not purchase unless you are sure that you want to buy.

There was a recent post by a buyer who got put in the High Risk Buyer Program that Ebay runs. If you exhibit bad buyer behavior, frequent bid retractions, returns, and/or cancellations, you are put in this program and can only buyer fixed price, immediate payment required listings, until Ebay deems you have learned good buying behavior.
That's what gets me...there are prompts for the buyer to make sure they want to purchase. Even the buttons are in different places on the screen (1st vs. the confirmation)! Glad to hear about the High Risk Buyer Program as we (sellers) don't hear much about it.

Yes, you are right. There are prompts; ebay asked the buyer to confirm that they want to bid or buy the item.

The only reason I know about that program is because a buyer posted on the Buying Board that he had been put in the program by Ebay, and that he could only buy fixed priece, immediate payment required listings. I am a buyer but I frequent both Boards, and I do think many sellers don't know about this program, so I have mentioned it where applicable, as it is something that sellers may feel good knowing about.