eBay

jakuskowrosk0 · ‎12-11-2017

Hello

I don't understand why ebay refunded all of my customers while all of the items they have bought are still in transit. I am honest and I sent everything on time. There was 3 cases in the past two days, and they don't even let me to explain or send some documentation to proof that I have done my resposibilities. They just closed all of the cases in 5 minutes, refunded the buyers, removed all of the listings and blocked my account. I lost over $900 dollars. Here is the proof that all of the items are shipped and still on the way to my customers:

1.

www.17track.net/en/track?nums=CP200113215PL
Proof:https://imgur.com/a/kaRWp

2.

www.17track.net/en/track?nums=LS331061008CN
Proof: www.imgur.com/a/d9hgP

3.

www.17track.net/en/track?nums=LP00088397446674
Proof: www.imgur.com/a/yMOkv

Please explain me why they are so unfair for me and what can I do. I am new seller.

Regards

emerald40 · ‎12-11-2017

Have the packages been delayed past the estimated date of arrival.

Then it was up to you to call and upload that information to ebay and paypal and ask for an extension of time.

luv3labs · ‎12-11-2017

This is a common problem with eBay, and eBay will not do anything to protect the Seller from harm in these situations.

Do not ever list anything on eBay which you cannot afford to just throw into the garbage.

emerald40 · ‎12-11-2017

@luv3labs wrote:
This is a common problem with eBay, and eBay will not do anything to protect the Seller from harm in these situations.

Do not ever list anything on eBay which you cannot afford to just throw into the garbage.

Not just ebay but with every store that sells. They are responsible to get the item safely to the buyer.

You cannot just put something in the mail, throw up your hands, and say I am done.

castlemagicmemories · ‎12-11-2017

OP, sorry but I don't click on links like that.

Another new seller came to the Board recently that said they were suspended.

They had one day handling time but put in their description that they would ship when they received the item. So they could not possibly honor the handling time they chose.

You say you are blocked. I believe you mean suspended.

As previously noted, you needed to input the tracking numbers into the cases and called CS and ask for an extension.

If you got a message about your listings being removed by ebay and why, and that you are suspended, that will likely tell you why as well.

Sorry.

jakuskowrosk0 · ‎12-11-2017

Before you blame me let me explain.

Expected delivery time for each package was up to 35 days! Handling time was up to 10 days and economy delivery up to 25 days. I always send the packages on the next business day. Each of the packags is in the time frame and there is still a lot of time to delivery the package! Thats why I dont understand their decisions.

emerald40 · ‎12-11-2017

@jakuskowrosk0 wrote:
Before you blame me let me explain.

Expected delivery time for each package was up to 35 days! Handling time was up to 10 days and economy delivery up to 25 days. I always send the packages on the next business day. Each of the packags is in the time frame and there is still a lot of time to delivery the package! Thats why I dont understand their decisions.

When are the estimated dates of arrival?

Did they file through paypal which for some reason does not make buyers wait that allotted time?

jakuskowrosk0 · ‎12-11-2017

For the first package is still 12 days left for the second 23 and for the last one is over 30 because I sent it 2 days ago.

They all paid through paypal. I called Paypal but they said that they cant do anything because the case was resolved by ebay.

I also asked ebay whats happened, and they said that I forget to update the tracking information for the first package and they refunded the buyer (packacke was sent on time but I really forgot to update this one trackign information), removed all of my listings and suspended my acc. Then other buyers asked for refunds because they saw that all of my listings were removed. So paypal also gave them full refund... (For those other buyers all tracking informations were correct) I couldnt do anything because they send me an email that buyer open the case and after 2 minutes that the case was resolved in favor of the buyer.

I have sent an appeal but I don't think that they can withdrawe their decisions.

English isnt my native language, so Im sorry for all of the mistakes but Im shocked how ebay treats me.

castlemagicmemories · ‎12-11-2017

OP, your English is just fine; you do very well.

Sorry this has happened to you.

gramophone-georg · ‎12-11-2017

@castlemagicmemories wrote:
OP, your English is just fine; you do very well.

Sorry this has happened to you.

Agree.

Not surprising, we've had eBay employees on the boards just recently telling us that this "can't" happen... that disputes can NOT be opened until 24 hours after the last possible delivery date.

Yet, this very thing seems to be happening to this OP and several others who have posted about this lately.

Where in the policy does it state that not entering tracking numbers will get you booted? Where does it state that tracking numbers are even mandatory?

Chaos is NOT an "industry standard".

ersatz_sobriquet · ‎12-11-2017

I don't know what has happened and why ebay took such extreme measures against you, but can you recall any of those packages? Because $900 is not chump change.

gramophone-georg · ‎12-11-2017

@ersatz_sobriquet wrote:
I don't know what has happened and why ebay took such extreme measures against you, but can you recall any of those packages? Because $900 is not chump change.

There's been more than one like this lately.

Chaos is NOT an "industry standard".