mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@farmalljr wrote:Did you not understand my post explaining the policy?
Again two cases filed in eBay, both decided in the sellers favor. Like protection from negative feedback in similar situation, they are bound to protect sellers in the case of chargebacks in this situation. eBay is simply ignoring their own policy. Facebook help isn't going to fix it.
You might want to visit #58 and #59. It is highly likely that the second claim filed in Ebay was beyond the 30 day window. So while the seller would have that INAD closed in their favor, it was likely because the buyer never responded.
@farmalljr wrote:
@mam98031 wrote:
@farmalljr wrote:Did you not understand my post explaining the policy?
Again two cases filed in eBay, both decided in the sellers favor. Like protection from negative feedback in similar situation, they are bound to protect sellers in the case of chargebacks in this situation. eBay is simply ignoring their own policy. Facebook help isn't going to fix it.
You might want to visit #58 and #59. It is highly likely that the second claim filed in Ebay was beyond the 30 day window. So while the seller would have that INAD closed in their favor, it was likely because the buyer never responded.
I just saw that and I agree. If it was closed because it's outside the 30 days, then the seller doesn't get protection as it's not an actual NAD case at that point.
However, the seller has the right to dispute a chargeback. If eBay was having a "glitch" or other problems where the seller was NOT allowed to dispute it, well, arbitration..... In the least eBay should be at least 50% responsible. They did not allow the seller to dispute it. It's the seller right, and if they are denied that right, eBay should not get a free pass in that case.
The OP was pretty clear that they contacted their own bank to dispute funds that removed. Sellers have no way of getting in the middle of the process of a Chargeback. Sellers have no ability to access the buyer's financial / payment information. So the only sense that the OP contacting their own bank to dispute a charge had to be when Ebay pulled the funds to cover the Chargeback and their bank complied.
Which explains why Ebay is after them to pay the money because Ebay had to cover it.
IDK what you are referring to about this 50% stuff. Ebay has ZERO control over a Chargeback Dispute. It is all decided upon by the buyer's funding source.
@us-mamic wrote:I have a question, please answer. Theoretically, I don't care about my credit rating, can debt collectors put a ban on my purchased real estate, car, yacht, etc., for which I don't owe anything to anyone?
Not sure what you mean by a "ban". But if your Credit rating is low, it can prevent you from getting a loan, a new credit card, Rent a home, buy a car, etc.
So if you don't have anything you need to purchase on credit or move to a different place, you'd likely be fine . But a good credit rating may not be important to you however it is for most of us.
You seem to think I agree with what happened to the OP. I've made no judgement one way or the other. My judgement doesn't matter anyway.
You are assuming the OP was not able to respond to the buyer's Chargeback. That is highly unlikely. Now the OP may not have responded to it, but they likely could have. Or maybe they did respond. There would be no reason for Ebay to block the seller's ability to respond to the Chargeback.
I'm not assuming that Ebay did anything wrong or that the OP did anything wrong. I simply went by the facts as the OP has presented on this thread and came to a conclusion. You agreeing with me isn't important. It doesn't change anything I've said.
This all appears to boil down to the OP going to their Bank and having them reverse the charge Ebay made to their bank account to refund the buyer. That action likely created this "BILL" that the OP is seeing.
@stephenmorgan wrote:
@mam98031 wrote:
Ebay has ZERO control over a Chargeback Dispute. It is all decided upon by the buyer's funding source.Of course eBay has control over the dispute. eBay does not decide the outcome of the dispute but It is eBay and only eBay who has the authority to dispute the chargeback. It is eBay who replies to the dispute if they choose to. eBay may allow input from the seller to be included in their reply to the dispute but it is eBay who must respond.
eBay can not merely ignore the dispute and say they have ZERO control over the outcome. The entire requirement to allow for input from the merchant is to gather information to make a informed decision. Just because someone request a chargeback does not automatically mean they will have it approved.
The OP stated that when "I tried to dispute the chargeback through eBay it didn't let me and sent me straight to an error page as the dispute had already been settled in my favor a month ago. "
If the OP could prove this happened I am confident eBay would drop their claim for the $500.
No they don't. Not on Chargebacks. The Credit card company is in complete control. Ebay is the middleman so to speak in this. They can relay information to the CCC for the seller or submit some of their own. However they have nothing to do with the decision the CCC makes.
Now sometimes Ebay does protect the seller and even if the CCC decides the buyer will be refunded, Ebay covers it in lieu of the seller. But still it is the CCC that decides. Ebay just reacts to what they decide.
I never said anything about Ebay ignoring anything. Don't rearrange what I've said.
You seem to be forgetting or aren't considering that the OP had their bank reverse the funds Ebay took to pay the buyer. So Ebay is out this money, which is why they have billed the OP.
Now maybe the OP had a legit reason for fighting the Chargeback and should have won. It is possible, not likely but possible. Most Chargebacks for an INAD reason the CCC rules for the buyer. At least that is the experience I've seen on the threads and experienced myself. You are assuming Ebay did something wrong.
