Which Seller protection do you prefer - ebay`s or competitors?

[beautifulbeauty2012]

I had a case opened yesterday on another platform where a buyer was claiming the order not as described, and that he "thought" he was buying three items, not one because the price was too high for one and wanted to return the item. There was no mentioning anywhere that the listing was for 3, 5 or 10 items, single listing showing picture of one item.

If that had happened on ebay, in the best case scenario (not really the best, but when a seller doesn`t lose money), ebay would had refunded the buyer after an escalation, or a buyer had an option to return the item anyways (hopefully not an empty box or a rock). Another platform simply denied the case and return and released the funds.

Which seller protection do you prefer?

[chapeau-noir]

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@mtgraves7984 wrote:

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@brandsonhands wrote:

What if that happy buyer was returning an empty box to you?

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@brandsonhands 

With Ken's 'Free Returns' policy, Ken would be able to reduce the refund by up to 50%, if Ken wished.

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With 30-day buyer pays (and TRS) that would be true, also.

I actually find eBay in general to be more complicated than any other platform where I sell (I don't sell on Amazon, but I understand it's equally complex).

Anyway, that sounds like Poshmark.

[beautifulbeauty2012]

Yeah. He even sent a picture of one item he received, and it matched the listing! I have no idea how he came up that it was supposed to be three and not four or more items 😄 In any event, I was happy that it was a fair decision and some person took time to compare what was "not as described".

[maxine*j]

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@brandsonhands wrote:

Ok, not an empty box but a used item? Happens so often, especially with electronics, shoes, etc.

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Does it?  What is your source for that information?  Cite some verifiable statistics from a reliable source, because that is quite an accusation to make against the buying public.

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[tobaccocardyahoo]

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@maxine*j wrote:

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@brandsonhands wrote:

Ok, not an empty box but a used item? Happens so often, especially with electronics, shoes, etc.

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Does it?  What is your source for that information?  Cite some verifiable statistics from a reliable source, because that is quite an accusation to make against the buying public.

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That is a common complaint on Amazon seller forums. I have never experienced it myself on any online site, but I do not sell the types of items the sellers who make that complaint do.

Some products are more prone to scummy buyers than others.

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[12345jamesstamps]

Could have been "this" other platform denied the case because the buyer has had too many returns.

Plus too many returns "this" other platform can block buyer from future purchases.

eBay allows sellers to block buyers...bet "this" other platform doesn't let seller do that.

[slippinjimmy]

I'm with @laststopgeneralstore, I have made use of eBay's Seller Protection only a handful of times and the last time was about 10 years ago (Feedback Extortion).

The few times I have relied upon it I have had the outcome I was looking for. I speculate that this is because a) I under promise and over deliver and b) I understand exactly what Seller Protection covers and what it doesn't.

In your example the buyer would have never needed to escalate as I would have accepted the return without question.

[luckythewinner]

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@brandsonhands wrote:

What if that happy buyer was returning an empty box to you?

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Based on what I have seen on this board, buyers who are looking to defraud sellers generally file SNAD disputes rather than remorse returns.

[lakefor94]

@beautifulbeauty2012 

"Which seller protection do you prefer?"

Best of luck over there. 

I could not imagine dealing in your categories. Bunch of tough customers. 

Here, I roll with TRS that accepts returns. The saavy scammers avoid my account due to the 50% I can deduct from returns if needed.

EBay offers INR and the protection mentioned above and have upped their game on the bank chargeback scammers.  Don't need anything else. This is online selling in the 2020's.

Having zero problems here on eBay. Been years since I had a problem buyer. 

[beautifulbeauty2012]

Which categories you are referring to?

[fashunu4eeuh]

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@brandsonhands wrote:

What if that happy buyer was returning an empty box to you?

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Then i would cover the loss with my cookie jar insurance. (I add a few cents on every transaction and that goes in the cookie jar to cover possible losses.) In 15 years of selling, i have never had to use it.

[ebeths_eclectic_collectibles]

It really doesn’t matter what I prefer. What matters is whether or not the platform is productive.  There has to be some give and take to keep the customers coming back. 

[yuzuha]

In over 1.5k sales I have had exactly one INAD return, and the item was in fact defective. I accepted the return, the buyer shipped it back and it had the exact defect that he said it did (it was a new-in-box figure that had a manufacturing paint flaw on its face).

The only other return I have had was a buyer's remorse return and the buyer paid for the return shipping out of their own pocket. I received the item back exactly as I'd sent it out and just relisted it.

[frecklesfinery88]

Just had one of those. Buyer wanted more photos and measurements. Photos were very clear and she had all information. I got a return request because item didn't fit and fabric was not what she thought. Ugh... 

It was all very clear...I don't take returns but I did because its not worth the fight and having an unhappy buyer.

You have to be so very careful.  Best of Luck.