eBay

beautifulbeauty2012 · ‎08-04-2023

I had a case opened yesterday on another platform where a buyer was claiming the order not as described, and that he "thought" he was buying three items, not one because the price was too high for one and wanted to return the item. There was no mentioning anywhere that the listing was for 3, 5 or 10 items, single listing showing picture of one item.

If that had happened on ebay, in the best case scenario (not really the best, but when a seller doesn`t lose money), ebay would had refunded the buyer after an escalation, or a buyer had an option to return the item anyways (hopefully not an empty box or a rock). Another platform simply denied the case and return and released the funds.

Which seller protection do you prefer?

luckythewinner · ‎08-04-2023

Which Seller protection do you prefer - ebay`s or competitors?

I gave up selling on three other venues because I got no sales and thus had no disputes. And since I only get a dispute for maybe 1 in 250 transaction here, I don't really have much history to judge by.

kensgiftshop · ‎08-04-2023

I like to keep buyers happy, so I would have told them to return for a refund.

Have a great day.

brandsonhands · ‎08-04-2023

What if that happy buyer was returning an empty box to you?

theteamsetguy · ‎08-04-2023

@brandsonhands ,

Getting a box of rocks happens so infrequently. I wouldn’t even worry about it. In my opinion you’re more likely to get in a car accident than having a buyer commit return by send you a box of rocks.

brandsonhands · ‎08-04-2023

Ok, not an empty box but a used item? Happens so often, especially with electronics, shoes, etc.

mtgraves7984 · ‎08-04-2023

@brandsonhands wrote:
What if that happy buyer was returning an empty box to you?

@brandsonhands

With Ken's 'Free Returns' policy, Ken would be able to reduce the refund by up to 50%, if Ken wished.

laststopgeneralstore · ‎08-04-2023

I don't really worry or concern myself with seller protections on any platform.

With that being said, I only sell on eBay and even if I did sell on other platforms I still wouldn't.

Out of the 1000's of transactions that I do on a yearly basis, less than .5% of those have issues come up in which my "seller protections" kick in.

Regardless of any platform, seller protections almost mean nothing once the buyer decides to go right to their bank. Especially if you have your own website or brick & mortar and have to use your own payment processor.

kensgiftshop · ‎08-04-2023

@brandsonhands wrote:
What if that happy buyer was returning an empty box to you?

You write it off on your taxes.

Have a great day.

brandsonhands · ‎08-04-2023

Nope. Other platforms, once deciding in seller`s favor, leave the seller alone and have a team of specialists to deal with "buyer`s bank". It is not always 100% win for a buyer after gong to a bank, especially if the buyer does that a lot.

the-hook-and-the-loop · ‎08-04-2023

I honestly never had a return on other venues after tens of thousands of transactions. There's a stigma with eBay that would have Mother Theresa lying about her reason for a return on eBay to avoid paying the shipping back(as per my settings). Also, I prefer the feedback systems as well as return policies on other platforms. eBay has perfected the art of making all experiences for buyers and sellers miserable.

ed8108 · ‎08-04-2023

@beautifulbeauty2012 wrote:
buyer was claiming the order not as described, and that he "thought" he was buying three items, not one because the price was too high for one and wanted to return the item.

Warning: beware

extremely creative buyer

coolections · ‎08-04-2023

We would need to see the listing.

carolynnq · ‎08-04-2023

The only other online place I sell on is amazon. IMO, amazon's and ebay's return policies are equally bad. (As frustrating as ebay's customer service for sellers can be, it's vastly superior to amazon's.)