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Where are the customers? WHY aren't we getting any sales lately?

Been on ebay for 18 yrs.  top rated seller with 100% approval ratings. Over the course of that time, I've grown and added many new product lines & put thousands of dollars in new items online here this year alone. 

 

This year it seems is the year that ebay has died, for in spite of discounts, and sales, I am now lucky if I get 100 dollars in sales in a week!  (used to be 3-5x that much)  I have 1400+ current active listings on ebay and not a single sale in 2 days now?  WTH is going on here?   I do price searches for similar items.  Our prices are competitive, nearly always lower than others.  I share several product posts daily on facebook, instagram ect. (free advertising)  Still nothing.   Some say its the new algorithms, but how do we counter or fix that if this is the problem?  (you'd THINK ebay would be more on top of this issue)   I'm not going to be able to hang on here if things don't perk up.   😢 Open to suggestions.  

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Where are the customers? WHY aren't we getting any sales lately?

Yes the vaunted "bot removal" was pointless and stupid.  What was the reason for it anyway?  If the bots were facilitating someone's searches or sales, good. 

But it is even worse because Ebay tends to assume that HUMAN power users are "bot traffic"!

I still buy a lot on Ebay, and when I search for things I tend to do search after search after search in rapid succession.  WITHOUT FAIL, when I do that, Ebay gets in and nags me with that stupid verification prompt.  Why?  Because I'm searching kind of like a bot would. 

After two or three of these, I get annoyed and I stop my power-searching. 

Well.  That power-searching used to lead to power-buying.   And if the stupid verification nagging is making me knock off early, you can BET it is doing the same to other power-buyers. 

Stupid, stupid, stupid, STUPID programmers!

Message 256 of 283
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Where are the customers? WHY aren't we getting any sales lately?

Its really bad. Sales are basically non-existent.  I used to send out alot of offers too. That has basically dried up too. The search is beyond broken. 

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Where are the customers? WHY aren't we getting any sales lately?

Anonymous
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Same here. I'm tired of dropping the price on my items. Even offered free gifts can't help.

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Where are the customers? WHY aren't we getting any sales lately?

Ebay search is terrible. I go to google to search and lately found more things I want on other sites. Ebay is losing great sellers = losing buyers, too. just made my first Posh. purchase recently and it was a better experience to search/find/buy from PM than here. 

 

>Ebay should take BIG STEPS to entice sellers - give them reasons to WANT to sell here!!! stop with all the money grabs & gimmicks and give sellers good reasons to stay! all sellers: not just new mass produced "stuff" we can find just about anywhere. all sellers of all kinds of things (=collectibles & unique things pls. it's what put ebay on the map!)

>Ebay needs to get the search fixed. it's really bad. the results are frustrating - too many unrelated items - most people don't have all day to try to "figure out" search. make it simple and effective. I don't want to see promotional listings - at all frankly - but certainly not unrelated items. when I see promoted listings I know they aren't in that top search place because of quality or merit: the seller simply dropped cash to get a top spot. that is not a good reason to choose that item IMO.

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Where are the customers? WHY aren't we getting any sales lately?

look up the term En-poop-ification  
but change the word poop to the word that the internet tries to protect us from.

Doctorow's Additions

With his "enpoopification" idea, Doctorow seems to add two major points to the theory: the first is his argument that "a platform sits between buyers and sellers, hold(ing) each hostage to the other, raking off an ever-larger share of the value that passes between them," as stated in his article "The Enpoopification of TikTok." A platform gets enpoopified (that is, worse to use for both individual people and advertisers/businesses) because it knows both the people on it and the businesses are trapped there. Since they won't go anywhere, more money can be extracted from them. Often, people are trapped on a platform because the platform is a monopoly, because of a network effect where it's hard to find the same amount of reach anywhere else, or because of how much of their business or life already happens through the platform.
The second point that Doctorow adds is that "enpoopification" is part of a life cycle: platforms start out not making money but attracting tons of users. Then, they take the data from those users and sell it to advertisers. At last, they exploit the advertisers and users in order to make a lot of money, becoming gradually less usable and less interesting. Then, they die. In his essay, Doctorow argues that this already happened to Facebook, and is currently happening to TikTok

Message 260 of 283
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Where are the customers? WHY aren't we getting any sales lately?

I'm not really on the level of volume as some of the other posters here, but I feel this discussion is relevant nonetheless. I did a search on the forums and came across this thread. I only have about 14-15 items for sale at the moment, but it's generally top-shelf items (men's clothing - I know this is a smaller subset of buyers) and I have only 1 or 2 watchers on all my items, no offers, zero questions or activity. I've done a few price reductions and if someone made an offer within 25% of the asking price, I'd probably take it. Nothing at all to work with. I usually sell maybe 10-15-20 items a year from my personal wardrobe and it almost always sells through, eventually. Dropping the price of a $1k pair of shoes to $200, with a net of maybe $150 when it's all said and done just isn't even worth it at that point. These shoes actually do have 7 or 8 watches (the only item I am selling that seems to have some interest), but after nearly 5-6 months since I posted them and sent out maybe two dozen offers, even as low as $300, nothing. I've sold similar shoes over the years, lightly pre-owned, and always got $275-$425. Ironically, these are some of the best pairs I've ever put up for sale. 

 

Anyhow, just a rant and it's certainly unfortunate to see this. It's definitely macroeconomic-related. 

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Where are the customers? WHY aren't we getting any sales lately?

I used to love eBay I really did.  However, sales have fallen, they have been fallen for a few months now.  Its frustrating as hell.  I have tried everything its becoming not worth the time really.  I am on that site updating and re-pricing stuff daily and nothing...its like I have no eyes on my stuff.  I don't even have customers to make offers too, that has dried up too.  I have made almost nothing but yet paying for storage of the investments I have made which I may just have to dump and leave.  I did a deep dive studying how much I lose from every sale and have concluded that after all the fees (taxes due) and time etc., its not worth it now.   I am just now trying to get rid of the investment in stock to recoup some, but that's not working much now. Thank God this is a hobby for me now since I have a job and not eBay as an actual way to make a living. BTW, wait till you get the 1040 tax bill after you have sold more than $600/year thanks to the brilliance of you know who and the 80K IRS agents he is trying to hire, looking to take their share of our side hustles but that's not why sales are fallen. 

Plain and simple: I think eBay is doing a terrible job of brining customers to us, they are in reaping as much $$ as possible before it crashes.  I do see it dying. These guys change crap not for the better or to really make it easier for us...I find that there are more clicks now than ever and that's just lazy programming or making do with their HW.  They also make you fly through hoops to get a live person when something goes wrong and don't get me started on them backing me up when a customer is obviously taking advantage. They see it as a commerce site with us taking the losses.  But seriously... when was the last time you saw an advertisement for this site?  There used to be a lot of them, its their job to bring us customers but they seem to have given up.  So the solution I have is actually a question....What sites are working better cause I tried Etsy last year and that sucked too it cost me money and I sold nothing, gave it up after 1 year.  Bottom line if you don't know how to use/trick or pay for features for the sites algorithms its tough and ever changing and so what's eBays answer pay to more to have them get you more views...isn't that Interesting!  Please tell me what other platform works? I know it depends on what we sell but I just need to hear success stories elsewhere, and it wont really help to hear from "superusers" who attend conferences, pay to play or are geniuses at tricking the algorithms that constantly change.  So what's a good site now days? Thanks!

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Where are the customers? WHY aren't we getting any sales lately?

     Must be shooting for a record on this post, Now up to 262 replies on a 5 month old posting when there are dozens more like it. 😀

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Where are the customers? WHY aren't we getting any sales lately?

5 month old posting when there are dozens more like it

 

Then that should tell you something about whats really happening into today's world !!!!!🤔

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Where are the customers? WHY aren't we getting any sales lately?

5 months ago when this thread began, there was an abnormal drop in sales and traffic that persisted into the 2nd week of May. I can only speak for myself, but sales never returned to normal on eBay. I don't promote, I won't promote, I do make up the difference selling off-eBay.

Message 265 of 283
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Where are the customers? WHY aren't we getting any sales lately?

Its still 3 main things.

 

1. Ebay does have site problems of various kinds and they affect buyers and sellers.

2. The economy is not good for the majority of American society right now.

3. The types of items you're listing.  Could be one or more issues with them at the moment.

Message 266 of 283
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Where are the customers? WHY aren't we getting any sales lately?

Its the sellers version of Keeping Up with the Jones'.

Or from ebays point of view, upcharging the gladiators to fight each other.

Or my personal favorite, Ebay is Thunderdoming sellers against each other.

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Where are the customers? WHY aren't we getting any sales lately?

  • Or from ebays point of view, up charging the gladiators to fight each other.
  • Or my personal favorite, Ebay is Thunderdoming sellers against each other

 

You Nailed IT Right There !!!!!

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Where are the customers? WHY aren't we getting any sales lately?

With all the inventory and money you are paying every month you should open a store or lease spot at a Flea Market of Vintage Market instead of storing and paying high storage fees and nobody can shop for the items in storage unless the show up on Ebay views.

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Where are the customers? WHY aren't we getting any sales lately?

Stop buying is the best advice ever! Why does the algorithm promotes excessive buying ( for excessive listing) but does not guarantee daily sales? The math of the algorithm is off, Ebay should guarantee sales on the amount of listings listed not the amount of new listing launched daily. 

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