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Where are all the customers?

Did somebody forget to put out the "open" sign?  Are we closed?  I can't support a family on this!  I've been working hard to keep my site updated.  I add new listings constantly.  I use promotions above the "suggested rate". 

 

Where are the customers?  They were just here not to long ago. 

 

Or is it just me?

 

Sincerely,

A man with 3 children to feed...  Including one that's only 6 months old. 

 

P.S.  Please fix whatever is broken.

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Re: Where are all the customers?

 

@fbusoni 

One thing I will not do is sign up for promoted listings.  

 

----------------

 

You wouldn't spend 2.1% to increase your sales by 7% and monthly sales $ amounts by over 11%?

Really?

Good.  Less competition for me.

 

Your other suggestions are good, but I don't like unfunded 'sales' and 'discounts'.  If I'm spending x% for promotion and advertising, I need to add 1.5x of the additional advertising cost to the list price ... or it doesn't make sense.  My customers pay for my advertising. 

 

 

 

 

Message 91 of 126
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Re: Where are all the customers?


@chariot_badges wrote:

 

@fbusoni 

One thing I will not do is sign up for promoted listings.  

 

----------------

 

You wouldn't spend 2.1% to increase your sales by 7% and monthly sales $ amounts by over 11%?

Really?

Good.  Less competition for me.

 

Your other suggestions are good, but I don't like unfunded 'sales' and 'discounts'.  If I'm spending x% for promotion and advertising, I need to add 1.5x of the additional advertising cost to the list price ... or it doesn't make sense.  My customers pay for my advertising. 


 

Thanks for the amusing reply.   I see you've been here all of ten years.   

 

I've been here a quarter of a century -- which matters, because in that extra 15 years I've learned how to manage pretty well without having to purchase advertising.  

 

In fact, all of my 2300  listings are Top Rated Plus designated, so eBay has been paying for all my advertising and promotions for some years now.

 

Finally, regarding "less competition"... I can assure you that you and I are not even in the same ballpark, let alone the same game.  😂

 

Perhaps most importantly, you worry about the future of your account here.  

 

I do not because I do eBay for fun.

 

Advantage: me.

eBay seller since 1999. This is a posting ID.
Message 92 of 126
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Re: Where are all the customers?

I use promotions above the "suggested rate".

 

Reduce your "suggested rate".  Win higher profits.

 

You only pay the PL rate if the PL sells.

The other listings that sell are not charged that rate.

And PL seems to bring in eyeballs, which also then browse your other items, and buy.

 

Reduce the number of items on which you use PL.

Message 93 of 126
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Re: Where are all the customers?

@chariot_badges 

 

Just, WOW.

@movieman630is working parent who came here to talk business, and you took it low.

 

 

Message 94 of 126
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Re: Where are all the customers?


@adamcartwright wrote:

@chariot_badges 

 

Just, WOW.

@movieman630is working parent who came here to talk business, and you took it low.

 

 


Really?

I thought it was a pretty good suggestion.

First rule when you find yourself in a hole ... stop digging.

 

Can't imagine counting on eBay to support myself, and 3 children.

Must be frightening ... at best.

 

But there was no slight intended.

I would do all I could to prevent having to feed 4 children.  

Preventing future problems is step one ... where should we start?  and how do I tiptoe around it so as not to offend unicorn feelings?

We're all adults here.

 

Message 95 of 126
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Re: Where are all the customers?


@sakic92710 wrote:

I know one circumstance is more possible than the other, but for the low % of sellers (in comparison to the 18 million) that come on these boards to complain, I believe the possibility of the "least likely" is probable.  If the likelihood that 0.0005% of the sellers face slow sales because of eBay interference & there is 0.0003%, of the 18 million sellers complaining on the community boards, it's justified why those people are upset.  


Let’s pretend that your math is right. Do you think that you are one of the tiny tiny tiny percentage of sellers that is being interfered with and that happens to you on a continual basis? Why would eBay have it out for you?

Message 96 of 126
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Re: Where are all the customers?

Some people are reporting limited success with the new 'Promoted Stores: Coupon Edition' promoted listings.  If you set up a coupon for your store, the newly released promoted stores coupon edition will make the coupon more visible in your store to a buyer than ever before.

 

I haven't tried it yet but you can find more on promoted stores coupon edition here: https://www.ebay.com/sh/ads/campaign?program=PS

Message 97 of 126
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Re: Where are all the customers?


@heane3 wrote:

They are clearly manipulating sales.... once you havent sold in a few days they shadow ban and dump your listings way down... no amount of new listings, repricing, promoting or offers sent recover it... how do you have a hand in anything 0 feedback ??? Lol 


So let's say ebay is "hiding" your listing for a blue widget and I try and buy it.

What will happen?

WIll I get an error message?

"Sorry, this listing is being hidden by ebay. Please try again later."

Message 98 of 126
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Re: Where are all the customers?


@adamcartwright wrote:

@chariot_badges 

 

Just, WOW.

@movieman630is working parent who came here to talk business, and you took it low.

 

yeah, many people do that here. sad but true.


 

Message 99 of 126
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Re: Where are all the customers?

I sold fairly well for 2 decades.  Suddenly, I hit a wall.  I put up with it for over 2 years before I decided to remove 100s of listings & not bother trying to rely on eBay for any kind of income.  I went anywhere from 8-20 sales a week down to single digits per month.  I never said, "eBay had it out for me."  What I am saying is that there were numerous changes to the site that influenced a steady, large drop in sales for a seller like me.  I believe eBay was partially to blame & the cost changes with the Canadian PO also was a large factor.  

Message 100 of 126
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Re: Where are all the customers?

@wilsonharborsales  Thanks for mentioning that.

 

This isn't actually new. I think they changed the name (like they did with PLS and PLA as well). In fact, I think sellers have been asking that they add things like Markdown Manager sales to it, not just coupons. But so far, you can only advertise listings (by category) , or a coupon. This is like PLA--- it's a cost per click campaign. Might be good for sellers who sell multiple quantity listings, but for someone like me, selling one offs, the cost per click is almost certainly prohibitive. It might also work for one offs if a seller has a LOT of listings, and especially if they are in a pretty specific niche.

 

I'd love to hear from people who are using it, especially those who sell vintage one-offs, because maybe it works better than I'd guess. If you do try it, I hope you'll let us know your results.

Message 101 of 126
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Re: Where are all the customers?

One thing I know for sure is that ebay's search function is a major issue for some categories, mine is one of them. If someone is looking for a particular item and do a search 10's-100's-1000's of items show up on that search but only a few items are of the actual item. All the other ones have no business showing up in the search. It also causes people to accidentally buy the wrong item and have to return it. 

 

Another major issue would be people selling counterfeit/knock off items and flooding ebay with the same generic listings for the same exact item with the same exact photo. That's a major problem. Unrelated to the search issue would be returns, it could be coincidence but I've noticed each and every time I get a high amount of pending returns (regardless of reason) my sales slow, and if I have to use the 50% refund tool because of return abuse my sales come to a slow crawl for 4-6 days then take off again. Almost like clock work. 

 

I also think its nonsense to have to out bid other sellers to sell my items by using promoted listings. Pretty slick by ebay to make extra cash out of its sellers though. Its funny because most of my items that are promoted all sell via promoted listing getting charge the extra fee. Very few of my items that are on a promotion sell organically. 

Message 102 of 126
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Re: Where are all the customers?


@yuzuha wrote:

@heane3 wrote:

They are clearly manipulating sales.... once you havent sold in a few days they shadow ban and dump your listings way down... no amount of new listings, repricing, promoting or offers sent recover it... how do you have a hand in anything 0 feedback ??? Lol 


Why hasn't that happened to me, then?

 

Screenshot 2024-08-13 234454.png


Obviously the board "cheerleaders" are exempt from these sales manipulations.  😉

Message 103 of 126
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Re: Where are all the customers?

If this is the case, I would suspect your item would simply not be included in the search and the buyer will never find it.

 

We've been having issues at worth where items listed at work on one of the 6 accounts there which cannot be found at home on my own or anyone else's computer if not logged into the selling account. The items show up on the list, but show zero watchers, zero hits, and searching the key words in the title don't produce that item in the search. In fact, most items that pop up lately in most searches are full of items totally not related to what is being searched for.

 

For instance searching for a motorcycle part should not bring up kitchen items, pot holders, or parts for high voltage power line equipment. Nowhere in the 218 items that showed up was there anything related to motorcycle bar end plugs Is searched for.

Worse yet, if I jump on a different computer I got a completely different list of items, on the same account. Not a single thing was even remotely related to the item being searched.

 

Something is very wrong with the search here.

July and Aug have always been a few of our best months at work and so far there hasn't been a single sale in 8 weeks now. Not only are the items not selling, they're not getting hits, not getting any watchers.

What I'm finding over the past four years is that rather than steady sales, the sales now come in waves. The longer an account is active, the farther apart those waves get. New accounts get a ton of sales, older accounts get nothing. If I move the very same items to a new account, they suddenly start selling, and it lasts for a several months, then once it hits a decide stride the promotional offers start, the sales die out and the hits go away, and then the items don't show up on a normal search.


As  buyer, it **bleep** me off to be looking for something, search it out by brand name. description, and part number only to have to sort through pages of unrelated junk from China usually never finding an item I know is listed.

The search is either broken, or simply geared strictly to force sellers to pay for promotions or get left out of the search.

A good example is if I search 'Baseball' I get no baseballs, just baseball cards, magazines, jerseys, etc not a single baseball. To find baseballs, I need to search 'Rawlings' then I get a mix of baseballs and gloves. If the average person doesn't know the brand they're looking for, or wants to just buy a baseball, they don't see any.

If I search for a baseball, I want to see all the baseballs listed, if I wanted Baseball Cards I'd have searched for Baseball cards.

While this is just an example it shows what most are likely seeing here as buyers.

 

I suspect its the same issue with a lot of categories lately. If I list an altimeter for an airplane, and put the brand, p/n and name in the title along with the aircraft model it fits, the only way it seems to show up on a computer that  didn't list it is if they search that model plane. Which is bad because it limits the exposure to just owners of that plane which in many cases may be very few. Since it may fit hundreds of models, the search turns up nothing unless the potential buyer searches that one model I used in my title.


With auto parts, the listings are worse, because it flags most vintage items as 'This item will not fit your car'. because often the part is not common, no listed elsewhere, or the brand is no longer around.

 

Also, a guy searching for say Studebaker parts does not want to sort through pages of unrelated Chinese items that pop up first.

 

I'm starting to think that maybe if eBay wants to cater to Chinese sellers they should separate the site into two halves, new and used maybe? Its become nearly impossible to not be plagued with Chinese ads in every search, so much so even I give up most of the time and look elsewhere and promoted listings mean nothing if they're still buried beneath two pages of unrelated junk.


We also found that 'promoted' items seem to only show when a potential buyer is looking at a similar item, one that fits the search parameters somehow from a different seller. That only works if any of that same item is being found. The promoted item doesn't show if when you searched for a Radio Shack speaker and got two pages of slippers, coupons, and cell phones vs the item you searched for, which if you persist and page through a thousand item find there' s four of five others listed, but the one you listed doesn't show, often left off the list.

 

As a buyer I want the search engine to show me what I searched for, most buyers don't know about keywords, or algorithms, they're searching for what they want in plain English. If that don't get them results, they look elsewhere. 

I also expect to get the same results on whichever computer I happen to be using.

Using my phone is generally more aggravating then its worth most of the time because it only shows me the promoted or new items and not the items I want to see. 

 

If they can't find it, they can't open it or watch it, and certainly won't buy it.

 

I cannot fathom the number of sales or fees that eBay is missing out on because of sellers who don't find what they're looking for who go elsewhere. I've done it myself, and quite often found  a better  and often cheaper source which totally eliminated eBay as a place I look for those items ever again.

If I wanted Chinese crap I'd go to Temu or Aliexpress, or Amazon.

I don't shop at Amazon because they don't take PayPal and I've been bit with counterfeit items there too many times. I would never order off the other two sites and now as a buyer, eBay is starting to become more of the same.

 

eBay's claim to fame was always the place to find those obscure items that folks had hidden away in their attic for years or maybe items sitting in an antique store thousands of miles away that you would never find otherwise but lately its become a giant dollar  store.

Message 104 of 126
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Re: Where are all the customers?

@reelworks 

Interesting you say that, because a friend and I have both noticed different search results on our cell phones vs. desktops.

 

I sold a vintage 1960s car part recently and, in researching the listing, was stunned to find out how many listings in that category use major keyword spamming, listing every make of vehicle and every part you can imagine in Item Specifics

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