Regards,
While this situation is rare it has happened on several occasions and again this week ... a previously SOLD item is Relisted by eBay and sells. Obviously there is no Cancellation choice that covers this. Just curious if others have dealt with this an how?
What I find inetersting is my account underwent some changes this week by eBay, some new page formats, new Drafts format, etc. So it would not surprise me that somehow they queued up an old listing (or more!?!) and put it up live when they clicked the "update" account for my ID.
I've messaged the Buyer explaining eBay's mistake and am waiting for a reply whereby they accept a replacement item I have offered or ask that I cancel the order ... that's being about as honest as I can be at this phase but feel I am back peddling because of an eBay glitch ... and not real happy about it.
@tunicaslot wrote:I use to have this happen more frequently and some I know were ghos relists as the item sold was done 4,5,6 months previously and was nowhere in my unsolds. In each case - I cancelled the sale using OOS and taking the ding - Ebay's fault - but my acct and I should have been checking it. I can't do a buyer agreed to cancellation - that's just me as I don't want an unfair cancellation going on their record.
The buyers - except one were great - I offered a replacement of another item - even one 50% more in cost - none took me up on it. I also offered them a discount on any future purchase.
I've had a couple of relists I didn't know about this past month - 1 was a ghost listing which was quickly removed - but 5 others were due to my own fault of using sell similar - getting distracted and coming back and forgetting to delete the items from the unsolds that I had relisted.
Check your inventory after you relist - by using the link below - so you don't end up having duplicates.
http://www.isdntek.com/ebaytools/DuplicateListings.htm
Taking an OOS strike because of an issue eBay created is simply not right. Yes they are our accounts but part and parcel to that is we know what we've listed and are not suspecting Sold items to be relisted ... Sellers should not take a hit because of an eBay glitch ... period.
