When Buyer hopes they've gotten something of HIGH value because they didn't read DETAILS

[moneytospay]

I sold an icon for $50.  I knew something was odd when the buyer contacted me 5 times in the 24 hrs after he paid, asking me if I'd sent it yet and whether I was going to send it.

I spent several weeks trying to find out the language inscribed on the front. I finally found a knowledgeable group on Facebook that told me it was Church Slavonic and gave me a translation. I posted the translation, the measurements and what I thought it was made of (being careful to say I wasn't sure if the metal overlay was tin or copper or something else). I made NO claims about it's value, originality, origins, and even wrote that I had NO idea of the age and that church slavic is still used in churches in Europe so it might not even be old at all.  I also had about 8 pictures.

It appears the buyer thought he was getting something very old and/or valuable because he just applied for a refund, saying "I just don't like it" and "it's fake".  Fake??  Fake WHAT? I didn't say it's an original anything or valuable or old or whatever........

I have a "no returns" policy, so I declined it, but I'm sure I'll get a negative feedback from him, which is disappointing.

[scooby86]

That's not true. A seller told me that they didn't like what they got and Ebay STILL refunded the buyer out of my Paypal account. This was over 2 weeks ago and I still haven't received my item back and Ebay took the funds out of my account.

[2015mhfashions]

Just pointing out how the option to decline a return appears in the first place, if a decline a return is chosen then of course the buyer is keeping the item, that's not an E Bay choice that's the outcome of the case. Cased closed in sellers favor due to remorse return with a no returns policy.

I disagree people would say a fake item is a " I don't like it " return.

Obviously Item not a described which is what this buyer should have opened.

As for a refund, E Bay may very well refund out of their pocket, as the seller has followed the return according to the exact letter, ie Remorse return /  no returns accepted / option to decline, they should / would be covered.

I would be straight on to E Bay if they went against their own policy as written.

[2015mhfashions]

You mean a " buyer " i assume, your case depends on what kind of case they opened, if they chose not as described then your no returns policy is trumped by the MBG, If you did not accept the return within the allotted time frame then the buyer will get to keep the item and receive a refund from you forced by E Bay.

Did you issue a return label ? E Bay forces the refund when a label is not issued and the buyer does not have to return.

Refunds are issued on a return when the issued label shows delivery back to the seller.

I assume you did not issue a label therefore the situation you describe has happened.

[mtgraves7984]

"I have a "no returns" policy, so I declined it..."

@moneytospay 

Like I read in a thread the other day... 'No Returns' just means you never want to see the item again.

[scooby86]

Ebay ruled in the favor of the buyer and returned their funds saying that they need to return my item. As I said, this was weeks ago and I still don't have my item back.

Am I am reading this correctly, the thread is saying that the scammer buyer gets to keep my stuff too?? So I lose the money AND the items that I shipped?? Is this right? Ebay said that they ruled in their favor and they need to send me the item back. WTH!?

[this*old*attic]

@scooby86 

You’ve missed-read or misunderstood something.... or clicked a wrong box.

In the normal flow (when seller is cooperating), EBay does NOT refund the buyer until item shows as returned to seller.

When seller is not cooperative OR indicates “refund without return” then EBay refunds without requiring a return first.

[moneytospay]

I didn't ask for $50. It was an auction, and the starting price was much lower. 

2nd, do you know it was "cheaply made"?

[moneytospay]

thank you. The buyer did say only "didn't like it".  It wasn't until later that he claimed it's a fake

[moneytospay]

I appreciate knowing that but any suggestion that I wrote  "it could be this; it could be that" isn't accurate.

  I wrote what I'd learned about the language,  paraphrasing language history books on the origins and use of the language inscribed on the icon.  

I did add at the end "I"m unable to determine the age of this piece of art".   That's not quite the same as claiming "it could be" anything.

[moneytospay]

thank you for your thoughts.  I didn't actually choose a time frame, and didn't know that was there til you mentioned it, so I can understand the problem there. I DID choose a time frame on my current listing (a slide rule)  since there is plenty of information out there to help me know when it was made, but each time I input either a year or a span of time, it disappeared and isn't there now.   A month or two ago, I was creating another listing when I noticed a time frame kept appearing in that field even though I kept erasing it. So, Idk how that works.

I spent weeks researching the icon and the language on it, so I mistakenly thought others would like to know what I'd found about the language inscribed on the icon, and it's translation.  From now on, I'll leave out that type of information and let people find it out themselves. 

[moneytospay]

I appreciate that information.  I have sold a little over 100 items in 11 years so this isn't something I do all the time, though it may become more frequent as I get rid of the stuff my elderly parents have accumulated. The time-frame field auto- fills time frames I didn't input and deletes the ones I do input, so  I take responsibility for not going back to look at that field again and again.   In another recent auction, it auto-filled a time frame 3 times. I just happened to notice and deleted it each time.

Last night, I tried to input a time frame for a slide rule because all history information says when it was made. For reasons unknown to me, it disappeared after each time I input either a specific year or a range of years.

I never expected such animosity and negative assumptions from this group, but I do appreciate the information you've all provided.

[moneytospay]

That's the language, not the icon itself. I just thought it was interesting trivia. But I appreciate your thoughts on it. I'll probably just leave out what i think is interesting from now on if I continue to use Ebay.

This buyer contacted me to sell it to him offline before the auction ended. I didn't realize he was the same person, since his real name is different, of course.  Next time I'll pay more attention to that, though I've blocked him since I prefer not to sell to anyone who would contact me to sell offline, as that would get me in trouble, not him.

[moneytospay]

probably the best idea. I've already blocked him but more because he contacted me to sell it to him before the auction end. I'll see if I can reverse my refusal to refund his money. thanks

[mtgraves7984]

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@scooby86 wrote:

Ebay ruled in the favor of the buyer and returned their funds saying that they need to return my item. As I said, this was weeks ago and I still don't have my item back.

Am I am reading this correctly, the thread is saying that the scammer buyer gets to keep my stuff too?? So I lose the money AND the items that I shipped?? Is this right? Ebay said that they ruled in their favor and they need to send me the item back. WTH!?

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@scooby86 

Yes, you are reading it correctly. They should  send it back, but you should have sent them a return shipping label. Just as @2015mhfashions pointed out, "If you did not accept the return within the allotted time frame then the buyer will get to keep the item and receive a refund from you forced by E Bay."

The return policy is heavily favored toward the buyer on eBay. Sorry this happened to you.

[moneytospay]

I do understand a return if the item isnt as described. I bought some "women's size 8" running shoes a few years ago and was sent men's size 10 clearly on the label, so yeah, that return makes sense.  I may quit going into so much detail about items since I may have overshared what I found in my research on details of the language inscribed on the icon.