The eBay Community

The cost of doing business online...

I just got a return request on a bag of Dole Plantation candy.Reason: Doesn't work or defective.No other info.As curious as I am about what exactly the problem is, how much time should I spend trying to ascertain this information from the buyer? It's...

ebay customer service phoen, chat or email info requested

How does one contact, as a buyer, eBay customer service?

Why I would never use eBay if I had the chance not to! Extremely disappointed with the Support!

I do not expect (I do not want to get the money after all the time wasted with you) to receive my money back. Please, do not promise or waste my time. I have received dozens of promises and never got my money back.The purpose of this post is to reach...

eBay never protect their own sellers, who paid the most

There were couple times, some buyers as fault to return orders with missing items. I sent message with picture proof, report buyers, called customer service, and boom..... they closed the case which I cannot dispute.Ebay said they do not have any phy...

Accepted offer - Non-paying buyer

I accepted an offer and the buyer hasn't paid after a week. The item is still showing as available in listings, but also as payment pending. There is no option for me to message buyer or report non-payment. This buyer had A LOT of feedback claiming b...

Zip code scam

Hi all,This could be a long post, but I’ll skip it.I think I’ve been a victim of the zip code scam.I did not receive my 15lbs, $750 musical-instrument-related item, even though UPS tracking shows it was delivered. I do have a letter from the post off...

Resolved! Returns and closed returns

I purchased a motorola cellphone on ebay which has an ebay 30day money back guarantee. (https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#not-described) I had difficulty powering it off holdi...

Refund for lost item

i posted this in another area, I sold an item on March 28th, shipped priority mail. Two weeks after shipping, it was going all over Michigan, buyer lives in Akron. After two weeks they asked for a refund which I gave her since the only update on pack...

Unfair action by eBay

I sold a $700 item to someone in Italy on March 4. I shipped it by eBay's International Shipping Service (or whatever it is called). The package went to the eBay hub and was transferred to the Asendia International Mail Service. International shippin...

Resolved! How to respond

I have a quick question. A buyer messaged me upset that they only got 2 instead of 30 pieces. Which is susipicious since anyone should know that price would never be for 30. It is for a banknote whose catalog number is p15-cs. Thought it meant 15 pie...