What is your response to this?

[iamalwaysright]

Buyer buys shirts earlier this month. Today I get the message "Thank u for the fast shipping. Unfortunately after leaving positive reviews I washed my shirts n now they are so small my 8 year old barley fits it them."

😑How do you respond?

[christworks]

@iamalwaysright 

Here is my response: I am sorry to hear that the shirts shrunk. I recommend you get on the diet shot as soon as the holidays are over, this way you can fit into your shirts in time for Spring.  😁😆

All kidding aside, let the buyer know they can open a return, send them the label, and get the shirts back. While you are waiting on the shirts to arrive, follow @broto_64 's advice and wash a couple of shirts on different wash/dry settings to see if they shrink and, if so, what triggers it. If the buyer is trying to scam you, they won't ever send them back. If they do send them back and they are in fact your shirts, refund, apologize, and rethink what you are selling. You may need to have a conversation with your supplier.