What is your response to this?

[iamalwaysright]

Buyer buys shirts earlier this month. Today I get the message "Thank u for the fast shipping. Unfortunately after leaving positive reviews I washed my shirts n now they are so small my 8 year old barley fits it them."

😑How do you respond?

[loose_goose_garage]

There is an option, under Selling Preferences > Your Buyers > Managing Who Can Buy From You, to allow buyers that you have blocked to contact you.

[hartungcards]

I would tell the buyer that it may not be safe to use 8 year old barley, unless it's been stored vacuum-sealed or using oxygen absorbers in Mylar bags or sealed jars.

[kibble-net]

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@iamalwaysright wrote:

Buyer buys shirts earlier this month. Today I get the message "Thank u for the fast shipping. Unfortunately after leaving positive reviews I washed my shirts n now they are so small my 8 year old barley fits it them."

😑How do you respond?

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Not seeing a problem here. The buyer has a small 8 year old named "Barley" for which your shirts are a perfect fit. Did I misread?

[rschissler]

My gut feeling tells me that "I washed by shirts n now they are so small"  is a lie, and they are fishing for a partial refund.

[broto_64]

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@rschissler wrote:

My gut feeling tells me that "I washed by shirts n now they are so small"  is a lie, and they are fishing for a partial refund.

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The other possibility, is that this 8 year old is a growing child (key word: growing).
These kids outgrow their clothes in no time, what fit them a month ago might not fit now.
So mom might have ordered a size that fit them not long ago, but now it doesn't.

[gone.c-33]

Now I want beef and barley soup…

[iamalwaysright]

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@rugerskick wrote:

You can block them but still opt to receive emails from blocked buyers.  Its a seller-settable option now.

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eBay caused a ton of confusion here with their interface and wording. As far as I know, you currently cannot put a buyer on your blocked list (BBL) and simultaneously allow them to message you. Please show me the area you are referring to.

This is not to be confused with buyers being blocked by your seller requirements ( x amount of payment strikes in a x day period). Those “filter blocked buyers” behave differently from buyers you manually block by putting them into the BBL.

[iamalwaysright]

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@loose_goose_garage wrote:

There is an option, under Selling Preferences > Your Buyers > Managing Who Can Buy From You, to allow buyers that you have blocked to contact you.

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This is the confusion I mentioned just above in my previous reply. This setting only handles buyers who are automatically blocked by your seller rules.

It doesn’t handle buyers you put in your blocked list, which is what we are dealing with here. So yea, as far as I know, you still cannot BBL a buyer and receive messages from that buyer. devon@ebay kyle@ebay further proof that eBay’s wording and page interface continues to mislead and confuse sellers. Clearly this is an ongoing problem. Yet eBay still chooses to do nothing to change this. I wonder why.

[jonathanbrightlight]

@iamalwaysright  You are correct, anyone on your block list will be unable to contact you, and that checkbox does not affect that. It’s also worth noting that they are not told that they are blocked when they try to send a message, it looks to them like it is sent successfully, but you as the seller will never know they sent it (I suspect you know this, I’m more stating this for others). It’s really a poorly designed system currently.

[inhawaii]

If it's just a message at this point (not a return claim)  I would try to keep it that way.  A nice, kind, polite  message saying you're "sorry" this happened would be good.

If it's a remorse return, I would deny.

If it's a INAD return, you kind of have no choice as to what to do.

[richard1rst]

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@iamalwaysright wrote:

Buyer buys shirts earlier this month. Today I get the message "Thank u for the fast shipping. Unfortunately after leaving positive reviews I washed my shirts n now they are so small my 8 year old barley fits it them."

😑How do you respond?

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I think we all think of our job here as "selling". NOPE

Our job is Customer Service.

Do you by chance have the same shirts in a large size?

1) Send her the larger shirts at no charge.

2) end a refund without asking for the shirts back.

Was there a "care label" on the shirts? What were the washing instructions?

Either of the above options should thrill her beyond belief and, ideally, convert her into a repeat customer.

[inhawaii]

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@richard1rst wrote:

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@iamalwaysright wrote:

Buyer buys shirts earlier this month. Today I get the message "Thank u for the fast shipping. Unfortunately after leaving positive reviews I washed my shirts n now they are so small my 8 year old barley fits it them."

😑How do you respond?

---

I think we all think of our job here as "selling". NOPE

Our job is Customer Service.

Do you by chance have the same shirts in a large size?

1) Send her the larger shirts at no charge.

2) end a refund without asking for the shirts back.

Was there a "care label" on the shirts? What were the washing instructions?

Either of the above options should thrill her beyond belief and, ideally, convert her into a repeat customer.

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Now I want to buy something from you!   LOL

For the first time I looked at your listings.

I give you so much credit for having 10,000+ listings.

Impressive, very impressive.

[inhawaii]

I took the buyer's message to mean ... I bought this shirt for a adult but it shrank so much it wont even fit my 8 year old.

[habibwahab]

hey, appreciate you reaching out! sorry to hear that happend after washing 😕 these shirts are pre-shrunk, but sometimes washing temp or dryer heat can still cause more shrinkage. wish i could fix that for you  maybe try cold wash next time.

[cobra_viper]

Disregard.