eBay

synplet · ‎08-20-2018

This is a first. On one of my four selling accounts, I just got an email titled "KEEP YOUR ACCOUNT IN GOOD STANDING - PAYMENT NEEDED".

First line:

Please pay your eBay Seller fees

My fees were, and have always been, paid in full through paypal every month. The account in question had its fees paid on 8/15/18, right on schedule.

And before you ask, no, I don't think it's a spoof. The email came from collections_us@ebay.com

Yet another "improvement" apparently designed to confound the heck out of us?

scottiekingdomrescue · ‎08-21-2018

Perhaps sending a news tip to CNN and let them know what is going on. Bet the issue is resolved quickly, when it makes national news.

ohnojoey · ‎08-21-2018

I got one too, it looked threatening, made me think that ebay is getting desperate for money to resort to threats. Someone said ebay is hacked but I haven't seen any official reports of that. If they were hacked, they have ALL personal information.

I believe this is just ebay being ebay.

wkd727 · ‎08-21-2018

Me too. Same email. Fees paid 5 days ago.

shisa_dolls · ‎08-21-2018

I tried calling but realized they were probably dealing with a deluge of calls from other email recipients... as I was stuck waiting on hold much longer than ever before.. and the hold music stopped...… I thought maybe they had so many callers in the queue that the system had broke!

3933lotus · ‎08-21-2018

That would be GREAT.... but eBay doesn't really care about sellers. If they DID they would have sent out a mass apology note. They won't. It is only on their recording if you CALL the number. Ridiculous. And I suspect, like others, that some people actuall paid them again!!

bubbleman2010 · ‎08-21-2018

Just make sure when ebay becomes the MOR you have overdraft protection on your bank account or you'll be sorry...

websanity · ‎08-21-2018

Way to make us feel like criminals, Ebay! I've been on here for over 20 years now and have never received a notice for not paying my bill.

historicdiscoveries · ‎08-21-2018

Why isn't eBay clarifying the status of the numerous "KEEP YOUR ACCOUNT IN GOOD STANDING - PAYMENT NEEDED" emails received by many eBay Sellers, who's eBay Account Information verified that payment was received and recorded by eBay many days before the email was sent? ... If not an eBay error, how did the senders of the email obtain 1) the Seller's ID, 2) the Seller's name, and 3) the exact amount of the last payment due (and paid)?

bubbleman2010 · ‎08-21-2018

In the ebay world its just another day nothing special and just need to figure out who to point the finger at and blame...

computergeek3868 · ‎08-21-2018

I received the same message. I know it is a scam. What worries me is that they quoted the exact amount I paid. I think someone has hacked into eBay.

zylor4200 · ‎08-21-2018

Ebay is getting so incompetent and unreliable with all of these ungodly changes and glitches that they are going to end up crashing like a lead zeppelin. Still no official notice from ebay - some post by some "Destin" guy on facebook is NOT official in any way. Post important messages on EBAY, NOT fakebook! To make matters even worse ebay has been panicking lately because of slow growth (I wonder why??) and has canned hundreds of employees in Cali recently and are out-sourcing customer service to the Philipines where the CS people can barely speak or understand English. It's pathetic. Heads need to roll starting at the top (with NO golden parachutes). This major glitch or security breach will certainly be the final straw for many sellers here.

mybuyingside · ‎08-21-2018

@dhbookds wrote:
Agree this was/is real black eye.......

People's accounts are being restricted.

but to be clear........not all the ones notified are restricted........

Yet. That is the worrisome part. I don't think this was an *email* glitch.

I *think* something is wrong in their back end processing of fee payments. The payments aren't being recognized, and the emails are genuine collection attempts by eBay. Some seller accounts have already been suspended because of supposed non-payment.

Any guesses on how many sellers will be suspended once the payment deadline hits?? If eBay can't figure out the problem on the back end, my guess would be most of us will be suspended.

What is the deadline for paying the fees?

computergeek3868 · ‎08-21-2018

I received the same email. I know it is scam. What worries me is they had the exact amount I paid. I think someone has hacked into eBay.

computergeek3868 · ‎08-21-2018

I just talked to eBay and it was not spam, but a glitch in their system. I thought everyone should know about this. Please delete the email and do nothing about it.

carlmarxx · ‎08-21-2018

@mybuyingside wrote:
@dhbookds wrote:
Agree this was/is real black eye.......

People's accounts are being restricted.

but to be clear........not all the ones notified are restricted........
Yet. That is the worrisome part. I don't think this was an *email* glitch.

I *think* something is wrong in their back end processing of fee payments. The payments aren't being recognized, and the emails are genuine collection attempts by eBay. Some seller accounts have already been suspended because of supposed non-payment.

Any guesses on how many sellers will be suspended once the payment deadline hits?? If eBay can't figure out the problem on the back end, my guess would be most of us will be suspended.

What is the deadline for paying the fees?

My deadline for paying the Fees was 15th and the 17th if the 15th is on a weekend , after this I will have it done on the 13th . I have small amount of seller fee's do by 9/15 which I will pay off later today..