eBay

synplet · ‎08-20-2018

This is a first. On one of my four selling accounts, I just got an email titled "KEEP YOUR ACCOUNT IN GOOD STANDING - PAYMENT NEEDED".

First line:

Please pay your eBay Seller fees

My fees were, and have always been, paid in full through paypal every month. The account in question had its fees paid on 8/15/18, right on schedule.

And before you ask, no, I don't think it's a spoof. The email came from collections_us@ebay.com

Yet another "improvement" apparently designed to confound the heck out of us?

twnpopcards · ‎08-21-2018

@hioctane62 wrote:
Just got the apology e-mail from ebay.

At least you got the apology letter. I am still sitting here waiting to get one from Ebay and wondering if the will actually manage to get it out in the morning or if it is so unimportant to them that they may or may send it out until a later time and may not even send it to all Sellers who received the Email. Its amazing how it seems that most accounts got the email but as of 11:41 Pacific Time I have only seen a couple say they have seen the apology email and one even stated it appears to have been thrown together as an afterthought. Once again Ebay showing how little Sellers mean to them.

twnpopcards · ‎08-21-2018

@mrdazzled wrote:
Ebay apology email:

On August 20, we sent you an email with the subject line ‘Keep your account in good standing - payment needed’, indicating that your payment was due. That email was inadvertently sent to you. We’re sorry for the time you may have spent reviewing and responding. We value your time and we apologize.

Your account is in good standing and there is no action required by you.

As always, to review your current payment status:
1. Go to My eBay, and then select Account.
2. Select the All account activity link in the Account Summary section.

Thanks for your understanding.
eBay

So that is the email that we all had to wait until today to see?? That could have been thrown together by an intern in less than 5 minutes as it basically says nothing other than we inadvertantly sent the email. Nothing about what may have caused it, nothing other than a generic nothing email. Thanks again for such a great and timely (I still have not received the email) nothing Email Ebay. I see nobody is taking the credit for this one though.

gracieallen01 · ‎08-21-2018

Perhaps they just posted a 'To Whom It May Concern' apology on Facebook?

Save a lot of time and trouble, wouldn't it?

(Sarcasm font .... sarcasm font .... sarcasm font. Come here, sarcasm font - where are you hiding?)

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

daltxjim · ‎08-21-2018

My response to eBay's "apology":

NO. "You" (eBay) did not send the email. Your COLLECTIONS DEPARTMENT sent a threatening email to THOUSANDS of reputable sellers, and for you to minimize the email is ridiculous and SO VERY TYPICAL of eBay. Let's face facts. For several years, eBay has been taking away the ability for sellers to combat fake bidders, bad bidders, slow payers, non-payers, and all the while, fees continue to rise. Heck, we can't even leave a negative feedback anymore when it is well deserved. You protect buyers that scam the system, scam the returns process and all the while, you attempt to say how appreciative you are of the sellers.

Let's make one thing perfectly clear. SELLERS are YOUR customers, NOT BUYERS. The buyers are OUR (the seller) CUSTOMERS. Without sellers, you would not have a business.

You need to make this latest fiasco right and stop trying to minimize the impact on YOUR CUSTOMERS - THE SELLERS.

thatsallfolks · ‎08-21-2018

@daltxjim wrote:
Let's make one thing perfectly clear. SELLERS are YOUR customers, NOT BUYERS. The buyers are OUR (the seller) CUSTOMERS. Without sellers, you would not have a business.

LOL

debwalsh · ‎08-21-2018

@twnpopcards wrote:
@mrdazzled wrote:
Ebay apology email:

On August 20, we sent you an email with the subject line ‘Keep your account in good standing - payment needed’, indicating that your payment was due. That email was inadvertently sent to you. We’re sorry for the time you may have spent reviewing and responding. We value your time and we apologize.

Your account is in good standing and there is no action required by you.

As always, to review your current payment status:
1. Go to My eBay, and then select Account.
2. Select the All account activity link in the Account Summary section.

Thanks for your understanding.
eBay
So that is the email that we all had to wait until today to see?? That could have been thrown together by an intern in less than 5 minutes as it basically says nothing other than we inadvertantly sent the email. Nothing about what may have caused it, nothing other than a generic nothing email. Thanks again for such a great and timely (I still have not received the email) nothing Email Ebay. I see nobody is taking the credit for this one though.

So far, I haven't received anything. What worries is me is that my account is still showing they're planning to debit me again for my payment on 31Aug18, even though my account clearly shows I'm up to date. So something is still not right. Ugh.

dadsfloridatreasure · ‎08-21-2018

Give eBay a little credit. They did say "sorry".

musicshop780 · ‎08-21-2018

I have 15 to 15 cycle. I always pay ebay fees on day 14. july 15 invoice was paid august 14. balance zero then. then on august 20 account was restricted , says payment due for 60 days which is not truth. I guess this have to do with the payment required email mess. Please somebody at ebay fix this. my GTC listings are ending. july 15 invoice was paid before due. new invoice august 15 I received on august 20 and minutes after the MC999 EBI NOTICE: eBay Registration On Hold: Non Payment - musicshop780.

carlmarxx · ‎08-21-2018

@debwalsh wrote:

@twnpopcards wrote:
@mrdazzled wrote:
Ebay apology email:

On August 20, we sent you an email with the subject line ‘Keep your account in good standing - payment needed’, indicating that your payment was due. That email was inadvertently sent to you. We’re sorry for the time you may have spent reviewing and responding. We value your time and we apologize.

Your account is in good standing and there is no action required by you.

As always, to review your current payment status:
1. Go to My eBay, and then select Account.
2. Select the All account activity link in the Account Summary section.

Thanks for your understanding.
eBay
So that is the email that we all had to wait until today to see?? That could have been thrown together by an intern in less than 5 minutes as it basically says nothing other than we inadvertantly sent the email. Nothing about what may have caused it, nothing other than a generic nothing email. Thanks again for such a great and timely (I still have not received the email) nothing Email Ebay. I see nobody is taking the credit for this one though.
So far, I haven't received anything. What worries is me is that my account is still showing they're planning to debit me again for my payment on 31Aug18, even though my account clearly shows I'm up to date. So something is still not right. Ugh.

Just got the Good News Ebay removed the hold on my account . It didn't include any sorry for issue it caused .

newview · ‎08-21-2018

@carlmarxx wrote:.

Just got the Good News Ebay removed the hold on my account . It didn't include any sorry for issue it caused .

You might consider posting on their Facebook ... “Just wanted to let you know that I don’t accept your apology that you haven’t given me yet.”

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.

carlmarxx · ‎08-21-2018

yea I'm thinking of doing that .

mansons2005 · ‎08-21-2018

@dadsfloridatreasure wrote:
Give eBay a little credit. They did say "sorry".

And in the spirit of Credit where Credit is due - an employee DID see the issue posted shorty after its birth and posted a response! Had I been that employee, I would have typed up my resume and started looking for alternate employment, being much too embarassed to respond to ANOTHER glaring glitch........................

clivingston76 · ‎08-21-2018

no sorry, except for the message post on the front page of the community... and then the email they did send said "We have removed the on-hold status of your account as a courtesy. " Really eBay... like it was our fault

No effort went into resolving this issue, or effort to customize the email for this situation. Almost like it never happened. Where is the compensation?

ted_200 · ‎08-21-2018

@dadsfloridatreasure wrote:
Someone start a new thread so we all can join a pool and guess what the next major "glitch" will be!

You posted at 11:41 am.

I'm going to go with 1:02 pm.

https://community.ebay.com/t5/Selling/Orders-coming-in-through-Ebay-Marked-as-quot-PAID-quot-Yet-the...

The Floggings Will Continue Until Morale Improves.

ted_200 · ‎08-21-2018

How did this issue manage to get through "The Enhanced Oversight Process Team" ?

https://community.ebay.com/t5/Announcements/We-re-Sorry-for-Recent-Technical-Issues-That-May-Have-Im...

"Please know that we are committed to ensuring a world-class selling experience.

Our goal is to provide you the best platform for your business. In order to reduce the likelihood of technical issues occurring in the future, we are reviewing our testing and implementation practices and instituting an enhanced oversight process for all technical changes that may impact you."

Oh... you fell for that? LOL!

Are you guys sure about all this, I think you're making this up... I checked yesterday, eBay says everything is in "Good Health".

http://www.ebay.com/sts

The Floggings Will Continue Until Morale Improves.