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What happened to the "User Information Request"? deprecated?

Has the "User Information Request" feature been removed from ebay? Or has it been moved?

 

I recently purchased a set of items from a seller. I have done business with them in the past. But, 3 of the 4 orders have had issues. They have resolved the issues in the past but when another one came up I wanted to phone them. I attempted to utilize the User Information Request feature but all I get is a "Feature Deprecated" page.

 

has the feature been withdrawn? How am I supposed to make direct contact with the seller rather than wait on the eBay message system?

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Re: What happened to the "User Information Request"? deprecated?

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.
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