eBay

grouch_douglas · ‎12-17-2018

Long story short: buyer made some pretty sizeable damage to an article of clothing I sold to them last week and had arrived to them today. I always inspect my items before listing and the damage they're claiming on the item is absolutely unmissable. So much so that if it was indeed there when I had it in my possession it would have been specified.

In my defense if I sell anything that is damaged it is always specifically detailed in my listings wether the item is used or new. The other thing is this buyer has been on ebay a lot longer and has a ton of positive feedback. The best I offered them was a 15% partial refund and they can keep it but they have not responded. I have not responded to their return request. So what should I do? I know how these things turn out for sellers most of the time but I don't wanna give in without a fight.

castlemagicmemories · ‎12-17-2018

@castlemagicmemories wrote:
Is it possible you simply missed the damage the buyer is seeing? Buyer may not want a partial if the item is damaged, they said they wanted to return. Your call whether you want a return or refund without a return.

Actually strike that. If the buyer opened a not as described case and the return was automatically approved, the buyer got a label to return it.

emerald40 · ‎12-18-2018

@castlemagicmemories wrote:
@emerald40 wrote:
So a partial refund will now allow that buyer to wear that damaged piece of clothing in public?
Goodluck said nothing about a partial refund; he posted about a return.

Goodluck is the poster right before me. I hit reply when I made my post.

That is the only association I had with his post, nothing else.