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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! vintage books with variations

I have 5 vintage books by OHenry. Why can't I list them all in one listing and add the variations as titles?

Resolved! Can someone help me please

I’ve searched everywhere here & I can’t find what I need. I know one of you has a link or something. I’m looking for a post where a seller asked a buyer for FB & got negative FB. Someone is arguing (I can’t say where) that it can’t happen & if it doe...

Resolved! Late shipment rate glitch?

Just checked my seller dashboard and my late shipment rate is going back a full year now. Didn't it only used to go back 3 months? It also added back in late shipments that were removed once already due to buyers asking me to hold items. Is this a gl...

Internet Security

My security subscription expires mid-April. I want to change to something else. Any suggestions on what brand is the best? It's to protect a single desktop computer, no tablet, no iPhone. Do I have to uninstall the old before purchasing and downloadi...

Resolved! Buyer Extortion and ebay continues to allow buyer after done at least twice

I had a buyer extort me. She claimed a new item I sent her was used but she loved it. I replied if there is lint on it and you want to keep I will pay for dry cleaning, or you can return. She replied she would have to pay to return and told me to ref...

Resolved! Drafts and Monthly $0 Listing Fee Promo

I want to make drafts of all of my listings and then post them at the time of the monthly promo $0 insertion fees on 50 listings. When I put the item in drafts, it shows $.30 insertion fee. Will this remain, or change to $0 when I post the listings. ...

Seller Boot Camp?

I ran into this in the Seller Center just now (I was looking for something else) https://pages.ebay.com/seller-center/seller-boot-camp.html "Get 4 weeks of free online training on how to run a profitable business. The first lesson starts March 5!" Wh...

Item with 229 Watchers - how to stimulate some offers?

Hi all,I have a rather unique item I'm listing for sale. https://www.ebay.com.au/itm/332494352992It's been up for a while on a 'Good 'til Cancelled' but I've reduced the price since listing plus added some other info.Is there a way I can notify/remin...

Ebay: Help me + help you to help me sell

just tell me the big secret to get the mobile "friendly" checker to work

eBay is now force-feeding automated returns through their system

Just got off a 45-minute phone call over a SNAD request.In the case log, I can prove that the buyer either is mistaken or is lying about the item I sold. I contacted customer service; my intention was to get a resolution before they escalated. The re...

"Your seller performance status is at risk in the global program." How stupid!

So I happened to look at my Seller Dashboard today, and there was a little red "1" next to the notifications field. I click on it and it says: "Your seller performance status is at risk in the global program." Huh? I look at all the metrics under "Re...

Thank you!

Just wanted to say THANK YOU to all of those that have welcomed me and given me advice. One month into my eBay Seller experience and I have sold over $300. May seem like not much to most but this is just my side hobby and it feels like a very nice su...

Resolved! re Out Of Stock _ Is there a Time Limit to Restock (and Ship)?

If a buyer buys something as a BIN -- and you are temporarily out of stock but can restock and ship the item within a few days -- is this a defect? What if it takes you a week to restock and ship the item out? Or does it depend on whether the buyer c...

Just wondering if the Texas bombings are affecting eBay sellers and FedEx

With more package bombs going off in Texas and a possible copying cat, and now FedEx in the mix. I was wondering if Sellers are seeing drops in Texas sales. I would assume that people are getting nervous when they see a package on their porch or stoo...

What do you say with decline or counter to a best offer?

What do you say in the message area when you decline or counter a best offer? Anything? I usually decline or counter based on prices of recently sold comparable items and I often say so in the message. An example message with counter would be :"TU4 U...