01-10-2024 06:05 PM
This is simple, nothing complicated. Customer purchases an EZ Generator Transfer switch, we own the patent, its label the UL approval and all the bells and whistles....Customer is buying direct. The customer opens a case for return, no problem, send it back unused in the same box, all the parts ...we send you credit.
Customer returns a disposable face mask from covid! Pictures taken, info sent to eBay, clearly this is fraud. eBay gives him his money back AND he has our transfer switch.
Sickening.
Solved! Go to Best Answer
01-30-2024 02:52 PM
Hello,
We recently had two transactions of this type come through. We discovered the who, what, and how.
The seller account that hurt us (and many others) no longer offers products… They took all of their products down this weekend after we discovered and notified about 50 sellers who we were pretty sure had been hit by this scam in the second week of January.
A massive percent of the sellers we identified as potentially taking losses on this scam actually responded and let us know we were correct.
Since then, we have let those sellers know how they were hit and shared an option to avoid this particular operation… same as we share here.
HOW IT IS DONE
E-Bay Seller YUQ5219 was copying products (pictures and info) from other sellers on E-Bay and posting them on his account. YUQ5219 then posts the products at reduced price. When he received an order he opened a secondary (fake) buyers account and then drop shiped the order through our company and scheduled delivery to the name and address of the person who bought our product through YUQ5219 seller account.
Here are some example queries we used to start discovering which sellers were being targeted by him.
(We simply took the exact item name and built an advanced search to show which buyers had sold the exact item name… once we figured this out all of the pieces fell into place.)
After the product arrived and was received by the real customer, YUQ5219 (pretending to be the product recipient on the aliased account) filed a return with E-Bay claiming the product needs to be returned per policy.
The return process was started and YUQ5219 (on the alias buyer account) received the return shipping label (through his aliased buyers account), attached it to an envelope, and put it in the post so the package showed as being returned. In this case YUQ5219 (on the alias buyer account) sent us a used face Mask.
HOW TO AVOID BEING SCAMMED BY THE SAME OR SIMILAR OPERATION
Based on our research we discovered that YUG5219 will usually only make one purchase through each “straw” buyer account he creates.
What we have done to ensure we are not ever going to deal with this or similar scams is simply limit who can purchase by adjusting our buyer requirements requiring that anybody who purchased from us has made at least 2 prior purchases on the Ebay System.
Yes, we may lose a few orders from first time buyers but will not have to deal with this particular scam again.
Here is how to do it:
Go to Settings → Selling Preferences → and “edit” Managing Who Can Buy From You
Scroll down to “Buyer Requirements” and click box, “Only set this requirement to block buyers with a feedback score of” “2” (or whatever number you like,)
NOTE: When you click this check box the box above it (Block buyers who are currently winning or have bought) will automatically check itself as well. You need to adjust this drop down and make sure that the number there is high. We are currently set at “only block if they have ordered (100) times in the last 10 days”. If you do not confirm the number is good for you it may limit the volume of purchases by one or more of your high volume buyers.
01-30-2024 07:47 PM
@ezgeneratorswitch wrote:Taking someone to court takes months and way more than the product costs The point is this is the new America, 'We the people" need to find a way to deal with the trash.
Not in small claims court. When I had a B&M store I had a buyer purchase a special order item. Deposit with the order, balance COD The item was delivered but no payment was forthcoming. Repeated visits to the house got excuse after excuse. So I sued in small claims court. Court date 30 days later the buyer didn't bother to show. I got an immediate default decision. I then called her bank, identified myself as a retail store (I was) and said I had a customer offering me a check for $750.00. I asked for them to verify the amount was available. It was. So I walked right over to the Marshall's office, handed them the court decision. They immediately visited her bank and by court order took the money out of her account and handed it to me.
All told, about 35 days and only about $10.00 in court costs.
01-30-2024 08:16 PM
Ooof, color me confused! Just when I think I understand what you're saying, then part of it doesn't make sense. So, how did that guy make money that way? If HE was the seller whose listing the buyer chose, then they paid him, how was he not also the one who had to pay the refund?
03-01-2024 11:18 AM
COVID MASK FRAUD RETURN
THE FRAUD WORKS AS FOLLOWS:
1)Same Seller (located in China) using two different user IDs (huzai56 & aointsk_13) copies your listing.
2)Fraud Seller then lists this item as his own at a lower price.
3)Fraud Seller sells item through the copied listings (see links shown below -- sold/completed listings for huzai56 & aointsk_13).
4)Fraud Seller then orders item (using newly created user ID) from legitimate Seller with shipping to Buyer he sold to.
5)Fraud Seller then request return from legitimate Seller.
6)Fraud Seller returns Covid Mask to obtain refund.
7)The allows Fraud Seller to keep proceeds from fraudulent sale and allows the Buyer he secured through the copied listing to keep the item.
8)Fraud Seller has done this to 100s of legitimate Sellers (see links shown below -- sold/completed listings for huzai56 & aointsk_13).
***USER ID aointsk_13 = https://www.ebay.com/sch/i.html?_trkparms=folent%3Aaointsk_13%7Cfolenttp%3A1&_trksid=p3542580.m47492...
***USER ID huzai56 = https://www.ebay.com/sch/i.html?_trkparms=folent%3Ahuzai56%7Cfolenttp%3A1&_trksid=p3542580.m47492.l7...
03-01-2024 11:49 AM
@ezgeneratorswitch wrote:eBay gives him his money back AND he has our transfer switch.
There is no winning a return.
You however can win an appeal.
03-01-2024 12:09 PM
@spystreet wrote:THE FRAUD WORKS AS FOLLOWS:
1)Same Seller (located in China) using two different user IDs (huzai56 & aointsk_13) copies your listing.
2)Fraud Seller then lists this item as his own at a lower price.
3)Fraud Seller sells item through the copied listings (see links shown below -- sold/completed listings for huzai56 & aointsk_13).
4)Fraud Seller then orders item (using newly created user ID) from legitimate Seller with shipping to Buyer he sold to.
Okay, I am with you so far...
The "Fraud Seller" is practicing Retail Arbitrage (selling something you don't have, then racing to buy the item from another seller at their retail price), but that's not the main point here, I know.
@spystreet wrote:5)Fraud Seller then request return from legitimate Seller.
6)Fraud Seller returns Covid Mask to obtain refund.
Okay, so the bottom line here is that they returned a Covid mask instead of the actual item that you sold to them; is that right?
03-01-2024 04:30 PM - edited 03-01-2024 04:37 PM
VERY interesting. But I strongly suspect your post will get deleted for naming and shaming actual user i.d.'s (can't do that here). So I've screenshot your well-written explanation with those i.d.'s blurred out. I think you actually explained it well enough that seeing actual examples isn't necessary.
By the way, I suspect that some of the scammers doing this post their 'lower price' listing copies elsewhere, outside eBay, so as to avoid detection here. @valueaddedresource -remember those Google search results I found, where highly desirable vintage costume jewelry pieces were for sale crazy cheap, on weird websites (alongside brand new designer sneakers, sunglasses, etc.), and I found some of those jewelry pieces to be exact copies of LIVE listings on eBay, Etsy, Mercari, etc.? LOOKS LIKE WE FINALLY FOUND THE MECHANISM! Or a very good candidate for it at least.
03-01-2024 04:54 PM
@spystreet what you are describing sounds a lot like a variation on triangulation fraud, but instead of using stolen credit cards to purchase the item from the legitimate seller (which will eventually lead to a chargeback once the real cardholder sees the unauthorized charge), they appear to be abusing the return system to essentially get the real item for free.
I've been on the legit seller side of triangulation fraud, when my previous employer was hit by it in 2020.
https://community.ebay.com/t5/Selling/Warning-Retail-Arbitrage-Credit-Card-Fraud/td-p/30822324
Here's what it looks like when they use stolen credit cards:
And here's a press release about a guy who committed over $2 Million worth of that kind of fraud using over 500 fake PayPal and eBay accounts over a 7 year period. 👀
Using a fraudulent return like you're describing would have the downside to the fraudsters of having to float the money longer, but could maybe be "less risky" in the sense of not having stolen cc chargebacks to deal with....unless of course they are also using stolen ccs and basically double dipping.
03-01-2024 04:58 PM
@gurlcat wrote:VERY interesting. But I strongly suspect your post will get deleted for naming and shaming actual user i.d.'s (can't do that here). So I've screenshot your well-written explanation with those i.d.'s blurred out. I think you actually explained it well enough that seeing actual examples isn't necessary.
By the way, I suspect that some of the scammers doing this post their 'lower price' listing copies elsewhere, outside eBay, so as to avoid detection here. @valueaddedresource -remember those Google search results I found, where highly desirable vintage costume jewelry pieces were for sale crazy cheap, on weird websites (alongside brand new designer sneakers, sunglasses, etc.), and I found some of those jewelry pieces to be exact copies of LIVE listings on eBay, Etsy, Mercari, etc.? LOOKS LIKE WE FINALLY FOUND THE MECHANISM! Or a very good candidate for it at least.
@gurlcat not sure if you saw it, but you might be interested in this:
https://community.ebay.com/t5/Selling/Fraudulent-Website/m-p/34275229/highlight/true#M2351980
I did some deep digging into the site the OP in that thread reported and found over 3,000 obviously fraudulent websites doing the same thing. I suspect that's also similar to what you were seeing with the sites selling those jewelry pieces too.
03-01-2024 05:24 PM
I just sent you a pm. *I have an idea. 😎
04-30-2024 03:11 PM
Rockstar, any idea on how to avoid this? do you check each buyer to make sure their account isn't new or something?
04-30-2024 07:29 PM
Yes If you charge shipping as a separate item not free shipping, in the event that you deduct the original shipping on an item not as descried return ebay keeps the entire transaction final value fee. On a buyers remorse return if you charge shipping as a separate item not free shipping and you deduct the original shipping from your refund ebay returns the fee on the item price and sales tax and shipping to you.