@1packofsportscards
If your items qualify for using the ESE system then if any are "not received" you SHOULD be refunding those buyers on your own (BEFORE ebay steps in to do it) and then you can file a claim for up to $20 insurance on non received items (as long as they have received an initial scan somewhere along the way from the machines which scan them at the distribution centers).
Writing Please Scan on them does NOTHING as these are NOT scannable tracking like packages get. They ONLY use the scans from the sorting machines, so that's a waste of time.
It sounds to me like the reason you're below standard isn't the # of INR on ESE items but that you are allowing ebay to step in and getting defects for 'unresolved by seller.
And before you say it, no, I do NOT have anything on this account which qualifies for ESE, but that doesn't mean I didn't read the info about what qualifies and how it works.
To get out of below standard you need to make more sales so the ratio of defects to completed transactions falls. Onefootflipper had some great advice for you as did other posters. Whether you want to do the work to actually fix this or just "rage against the machine" until you lose the ability to sell here at all is, my dear, up to you.
(signed Donnie)
"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
