Watch stops running - What to do?

[4meca]

We had a watch that was running when it was listed.  It was sent to the buyer.  The buyer said it did not run and they wish to return it.  We do not take returns.  What is the correct thing to do?

[coastaltechsolution]

Even if you have "No Returns" that just means you do not want the item back

The buyer has a guarantee on eBay

So ask the buyer to send the item back by filing return through eBay

Give buyer a refund and tell them to have fun with the watch  

What watch sale was it? The pocket watch? Might want it returned so you can verify the condition and hopefully put it back up for sale.

[ebooksdiva]

If the buyer opens a not as described return... The correct thing to do is accept the return issue the buyer a return label, receive the item back and refund. Or you could just refund without receiving the item back. 
If the buyer hasn't opened a return request tell them to open one and return the item that way , then proceed as indicated above.

Because "No returns" doesn't mean no refunds. Your no returns policy only works for remorse returns.

[chapeau-noir]

Take the return.

[sextons-sweet-deals]

tell the buyer to wind it up or replace batteries if applicable. 

I smell a buyer scam. 

[cstpos]

@4mecaIf you don't accept the return, ebay may force the return, issue a full refund and let the buyer keep the item. Or the buyer can file a chargeback with their credit card company. It best to just create your listing as returns accepted. We use no returns on items sold For Parts. Even then, any buyer can claim an item is Not as Described and win the case.

After you have them open a return on ebay and you issue a return label, make sure you wait until you get the item back before you issue a refund. If ebay has to step in to resolve the return because you're denying  the return, ebay can also charge you a $20.00 fee for having to step in.

All you can do is hope they send your item back undamaged so you can relist it. I had a customer return some Sennheiser headphones (on my personal ebay store) because they "didn't work". He had turned the volume all the way down while playing around with them. I messaged him letting him know so he didn't do the same to another seller. He asked if I'd ship them back on my dime "because he was inconvenienced" and he would repurchase. I told him they were already sold.

[kensgiftshop]

Sorry, if buyer says it doesn't work, your no returns doesn't mean anything.

If they filed an INAD and you want something returned before refunding, accept the return and provide a shipping label.

If they haven't started a return, tell them to please return for a full refund.

[lonebuck-books]

The eBay money back guarantee supersedes your 'no returns' policy.  If they bought a running watch and when they get it, it doesn't run or stops running all they have to do is file a claim and eBay will force you to refund their money.  

Make life easy on yourself and approve the return.  If you don't, you will soon be here saying how evil eBay is because the buyer was refunded and gets to keep the watch.  Your choice.

[selsa84]

They received an item that isn't working. Accept return and move in

[dentalsales4u]

@cstpos If ebay has to step in to resolve the return because you're denying  the return, ebay can also charge you a $20.00 fee for having to step in.

This fee only applies in a credit card charge back. If a seller wants to dispute a charge back, they are most likely going to be charged the $20.00 fee.

Not for a regular return a seller ignores. If eBay has to step in, the buyer gets to keep the item, eBay forces the refund without refunding the sellers FVF and seller gets a defect for non resolution, which can really hurt a seller's account, but they aren't charged a fee.

[farmalljr]

As others have noted, there is no such thing as a no refund policy. 

Here is the quick and dirty of it. IF you don't want the item back, just refund them in full. They will not be able to leave you feedback or open a return. If you want it back, they need to open a return. If they do, it counts against your seller metric for returns. They may or may not also leave you negative feedback. You refund the buyer if they return it, when you get the item back.

Like it or not, there are no such animals as no refunds here. If YOU don't act, eBay will if the buyer opens a case. The buyer can ALSO take up the issue with their CC company and completely circumvent eBay all together. 

[inhawaii]

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@4meca wrote:

We had a watch that was running when it was listed.  It was sent to the buyer.  The buyer said it did not run and they wish to return it.  We do not take returns.  What is the correct thing to do?

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If you don't take returns there is only one thing to do, refund the customer in full. 

Surely you don't expect the buyer to pay for a broken watch?

[luckythewinner]

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@4meca wrote:

We had a watch that was running when it was listed.  It was sent to the buyer.  The buyer said it did not run and they wish to return it.  We do not take returns.  What is the correct thing to do?

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If the buyer files a "not as described' dispute, you will need to accept the dispute and pay for return shipping if you want the watch back. You will have to refund the buyer his full original payment if he ships a package to your that was delivery confirmation. Your fees will be refunded. 

If you do not respond to the dispute or pay for return shipping, you will have to refund without getting the watch back. Your fees will not be refunded. 

[fashunu4eeuh]

Running when listed, but not running now equals return and refund.

[adkhighker]

Take the advice of those who told you to accept the return.

BTW, on your Citizen Quartz watch for sale, when a buyer sees "Add a battery" what do you think they're going to do when they buy the watch and the watch still doesn't run after they add a new battery? They're going to put you through another return. OTOH, if a dishonest buyer replaces the battery and the watch runs perfectly, what do you think they are going to try and tell you? At the very least a dishonest buyer will tell you they had to pay a jeweler $25 bucks to replace the battery and they want to be reimbursed that amount. I would never sell a non-running battery run watch without trying a new battery in it first to make sure it runs. Watch batteries are super cheap to buy on eBay, and it's usually very easy to replace them yourself.