Warning - 1 Day Handling is Becoming the New Default

[tamaralea]

"but you can always change it" and "we'll give you until January to get used to it by removing defects".   It seems like eBay is using every "default" they can find to their favor.  I am not shipping in 1 day, so I'l  just have to remember to make this change, too.

[csbbct]

If eBay feels that a fast delivery is SO important, they why do they hide the fact that I have TWO shipping options available - a ground service and a Priority mail service?  When I create my listings I always give these two options but many of my listings only show the ground service, even when the zip code is for one on the other side of the country!  eBay has decided not to even show buyers the option to purchase a faster service, even when it's only for a few dollars more!   

[dasarock]

---

@thekozz7 wrote:

---

@bigdeals.etc wrote:

In other words, ebay will judge if you've been shipping too quickly and tell this to the buyer thus making your handling time totally irrelevant. It is all explained here in the 2nd paragraph of message 71 that Trinton stated in this post https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Jan-16-from-1-00-pm-PT-Gene...

---

Here is the 2nd paragraph of message #71:

"While shipping early may offer you a benefit in one-off situations, the estimated delivery date does take into account historical shipping data and continued early shipments may simply result in a change to the estimate provided to your buyers. We look to your handling time and information provided by the courier, but will make adjustments if we find that items are arriving "late" or "early" consistently. I would say that this is a good practice to be in if you have any reason to be concerned with delays, if the buyer specifically called out needing it soon or for other unique situations."

So...a few questions:

1) I ship "same day" 99% of the time, but I chose "one-day-handling" for my listings just in case I need an extra day. So now that I've learned that eBay keeps a history of earlier-than-promised deliveries, will this affect me if I get sick and need that extra day? Will they change the estimated delivery to reflect "same day" on the rare occasion that I need that extra day?

2) Does eBay still give a defect if a package is not scanned within the first 24 hours? I once had a package that not only arrived on time, but it was actually 1-2 days earlier than expected. Yet I still received a defect because someone at USPS didn't scan it until midway thru delivery. The end result didn't seem to matter to eBay. So if I ship something the next day, will they use my historic shipping info and give another defect if it's not scanned within 24 hours?

---

brian@ebay 

brian, can you answer the above questions definitively please?  these affect EVERY seller and the new policies and practices of ebay changing our handling times is VERY DISCONCERTING.

[uniwarehousewares]

its really weird approach to keep one day handling by default, do you have any link where ebay announced about it?

[tamaralea]

See post #2.

[turquoisetulips]

---

@tamaralea wrote:

"but you can always change it" and "we'll give you until January to get used to it by removing defects".   It seems like eBay is using every "default" they can find to their favor.  I am not shipping in 1 day, so I'l  just have to remember to make this change, too. -OP

---

I'm a little surprised they chose to do this now when  the holiday rush will begin soon . Every year  the post offices across the nation get overwhelmed with packages  to deliver and quite a few  arrive late because of it  . This happened to me last year and when I contacted e bay  about it the rep advised me to increase my handling time   to 2 or 3 days so there'd be a less chance of getting dinged for late shipping .  I also received this notice  but I think I'll just keep my status quo  unless it is to increase my handling time . Tulips 

[myjunqueyourtreasure]

It's bad enough when they "choose" to ignore a seller's actual handling times when giving their guesstimates for ETA for delivery, but this is beyond the pale.

[csbbct]

All my listings are 2-day handling, eBay only shows a USPS ground service as a shipping option (even when I listed it with Priority Mail as an option), but they show a 2-4 day estimated delivery time on my listing for a CT to CA shipping path.  Right from the beginning, before the purchase is even made, they are setting up the buyer for disappointment and setting up the seller for failure.  Even if we try to do everything right, eBay at every turn seems to want to work against us!  I'm exhausted!  

[turquoisetulips]

---

@myjunqueyourtreasure wrote:
It's bad enough when they "choose" to ignore a seller's actual handling times when giving their guesstimates for ETA for delivery, but this is beyond the pale.

---

Every time the late bell rings 

The sellers get their  dings .  🙂  

and this serves whom ?  any guesses ?  Tulips 

[brian@ebay]

---

@dasarock wrote:

---

@thekozz7 wrote:

---

@bigdeals.etc wrote:

In other words, ebay will judge if you've been shipping too quickly and tell this to the buyer thus making your handling time totally irrelevant. It is all explained here in the 2nd paragraph of message 71 that Trinton stated in this post https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Jan-16-from-1-00-pm-PT-Gene...

---

Here is the 2nd paragraph of message #71:

"While shipping early may offer you a benefit in one-off situations, the estimated delivery date does take into account historical shipping data and continued early shipments may simply result in a change to the estimate provided to your buyers. We look to your handling time and information provided by the courier, but will make adjustments if we find that items are arriving "late" or "early" consistently. I would say that this is a good practice to be in if you have any reason to be concerned with delays, if the buyer specifically called out needing it soon or for other unique situations."

So...a few questions:

1) I ship "same day" 99% of the time, but I chose "one-day-handling" for my listings just in case I need an extra day. So now that I've learned that eBay keeps a history of earlier-than-promised deliveries, will this affect me if I get sick and need that extra day? Will they change the estimated delivery to reflect "same day" on the rare occasion that I need that extra day?

2) Does eBay still give a defect if a package is not scanned within the first 24 hours? I once had a package that not only arrived on time, but it was actually 1-2 days earlier than expected. Yet I still received a defect because someone at USPS didn't scan it until midway thru delivery. The end result didn't seem to matter to eBay. So if I ship something the next day, will they use my historic shipping info and give another defect if it's not scanned within 24 hours?

---

brian@ebay 

brian, can you answer the above questions definitively please?  these affect EVERY seller and the new policies and practices of ebay changing our handling times is VERY DISCONCERTING.

---

Hi @dasarock, the information about late shipments detailed on this help page still apply. As long as the item has an acceptance scan within the sellers stated handling time, they will not receive a late shipment mark. If there isn't an acceptance scan within the sellers stated handling time but the item is delivered within the estimated delivery date, the seller will not receive a late shipment mark.

We'll only consider a shipment as late if:

• Tracking shows the item was delivered after the estimated delivery date, unless there's an acceptance scan within your dispatch time or there's confirmation from the buyer of on-time delivery
• The buyer confirms the item was delivered after the estimated delivery date, unless there's an acceptance scan within your handling time or there's delivery confirmation by the estimated delivery date

[impeeryus]

Actually you should be using USPS RETAIL GROUND which did NOT get affected by the dimensional rate pricing like Parcel select did. Parcel select IS only a dollar or so cheaper than Priority. USPS RETAIL GROUND over the counter is 50% to 75% less than Parcel select for anything going to zone 5 or beyond..

[myjunqueyourtreasure]

brian@ebay 

Can you clarify that "will not affect existing listings" also means they won't default to 1 day when they renew?

I don't understand why ebay feels there's a need to "protect sellers" if this is as transparent as it's being made out to be.

[brian@ebay]

---

@myjunqueyourtreasure wrote:

brian@ebay 

Can you clarify that "will not affect existing listings" also means they won't default to 1 day when they renew?

I don't understand why ebay feels there's a need to "protect sellers" if this is as transparent as it's being made out to be.

---

Hi @myjunqueyourtreasure, the change mentioned in this email means that the Sell Your Item form will default to 1-business day handling. Sellers can still change the handling time while creating a listing, this just means that 1-business day will be selected by default. Active listings will not be effecting by this since the only change occurring is to the Sell Your Item form. Renewing items will not be effected.

The added protection is to help sellers that may not currently select 1-business day when creating listings, but would like to begin doing so, adjust to that change in their handling time.

[myjunqueyourtreasure]

Well tbh it wouldn't be the first time listing fields have changed on renewal or while using bulk edit.

[go-bad-chicken]

---

brian@ebay wrote:

---

@myjunqueyourtreasure wrote:

brian@ebay 

Can you clarify that "will not affect existing listings" also means they won't default to 1 day when they renew?

I don't understand why ebay feels there's a need to "protect sellers" if this is as transparent as it's being made out to be.

---

Hi @myjunqueyourtreasure, the change mentioned in this email means that the Sell Your Item form will default to 1-business day handling. Sellers can still change the handling time while creating a listing, this just means that 1-business day will be selected by default. Active listings will not be effecting by this since the only change occurring is to the Sell Your Item form. Renewing items will not be effected.

The added protection is to help sellers that may not currently select 1-business day when creating listings, but would like to begin doing so, adjust to that change in their handling time.

---

Brian

Will this new 1 day handling time default change a seller's eBay listing templates; saved (old) or newly created, in anyway?

[nc-daydreamer]

@go-bad-chicken wrote:

brian.t@ebay wrote:

@myjunqueyourtreasure wrote:

brian.t@ebay 

Can you clarify that "will not affect existing listings" also means they won't default to 1 day when they renew?

I don't understand why ebay feels there's a need to "protect sellers" if this is as transparent as it's being made out to be.

Hi @myjunqueyourtreasure, the change mentioned in this email means that the Sell Your Item form will default to 1-business day handling. Sellers can still change the handling time while creating a listing, this just means that 1-business day will be selected by default. Active listings will not be effecting by this since the only change occurring is to the Sell Your Item form. Renewing items will not be effected.

The added protection is to help sellers that may not currently select 1-business day when creating listings, but would like to begin doing so, adjust to that change in their handling time.

Brian

Will this new 1 day handling time default change a seller's eBay listing templates; saved (old) or newly created, in anyway?

Thanks for the reply Brian, but there is the primary question which was not addressed. And that would be - Why? It is not enough that sellers try to under-promise and over-deliver to keep the customer happy? Just because a seller follows this basic business methodology does not mean that one should be placed into a compromising situation deliberately.

Maybe I've got it wrong? Possible I' certain, but in my experience, when a buyer is given the choice between cheaper shipping and faster shipping ... 99.99% will choose cheap.

So what is the justification? Just to set a higher buyer expectation is not good enough in my opinion (as if my opinion mattered I know - ).  Or maybe it was designed to give the overworked, underpaid seller something else to do - another fiery hoop to jump through?

This can only lead to more buyer dissatisfaction. Instead of exciting the customer. Just seems illogical to me.  Is there anyone else who feels this way?

IMO - As long as I can fill out my own listing form, am I not perceived to be intelligent enough to change the handling time on the form if I need it deviated from my standard time for the item I am creating the offer for? Why must it be another forced, unwarranted maneuver on eBay's part?

I realize when all is said and done, you tried to state a 'why', but again, it feels that the reasoning is so underwhelming because both sides of this 'argument' were apparently not fully considered before implementing yet another change.  Did any seller ask for this to be done? Did eBay take a YES or NO poll? Why do we never seem have any say in changes like this that affect our businesses? Should not the majority rule in such instances?

I understand there seems to be a grace period here,  but why should a seller have to take the time to call to have the situation corrected - when the correction should not be needed in the first place?

This whole scenario seems illogical to me. It could just be me and my way of reasoning, I admit...

Thanks for letting me rant. 

You are appreciated. Really.

~Wanda