@imakesugar wrote:
@trinton
eBay MBG rules important to Local Pick-up only...From LINK /ebay-money-back-guarantee-policy
Covered
Purchases are covered by the eBay Money Back Guarantee when all of the following are true:
- An item isn't received or it isn't as described in the listing
- A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines
- The buyer made the purchase on eBay.com via checkout or an eBay invoice with one of the following payment methods:
we know that scammers or fitchy Buyers will not tell the truth. So as a Seller how can I prove that they picked it up? Messages don't prove anything... It could work the opposite way...as a Buyer, the Seller can make arrangements and yet Not show up for me to get my dresser... So, IF the Seller did message the Buyer to pick it up on such and such a day and did not show up as a buyer am I protected. OR DOES IT becomes he say she say argument and as the policy is now, the Buyer WOULD WIN! Seller would be out the money or not be believed?
Not covered
- Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
- Items damaged during local pickup
- Local pick up items that were not collected by, or on behalf of, the buyer
- Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
Trinton says "
I do want to clarify that the buyer will always have alternatives for resolution outside of eBay. If the funding source for their payment is a credit card, they have the option of filing a chargeback with the financial institution. By and large, our eBay Money Back Guarantee policies are designed to align with the standards that financial institutions set, but we are able to offer additional protections in our program that would not be available in a third party investigation. The possibility of a third party investigation is one of the many reasons we encourage sellers to work with their buyers on a resolution even when we can offer protection under our policies.
It is No fault of eBay but Buyers can still file through Pay Pal or a credit card and still win a dispute. even IF eBay is sure the item was delivered, Pay Pal would have to refund the Buyer with a dispute...
A Seller has no real way to prove delivery, Pay Pal does not protect a Seller who delivers an item locally. Getting a signature and a picture of My identity does not help the Seller either...in the electronic day and age neither Pay pal OR eBay know what My signature OR a picture of me looks like. As a Buyer, I wouldn't want to give someone a copy of MY ID!
Trinton says " I can reiterate that Item Not Received protection through the eBay Money Back Guarantee for local pickup transactions would only be applicable when the seller has prevented the buyer from retrieving the item. To confirm this, we would look for a message from the seller stating, "I can't meet you", "I didn't meet you" or "I no longer wish to meet you" (or something equally clear). "
In My humble opinion, A message does not mean that much and does NOT prove that much. A fitchy Seller could arrange for pick-up and NOT show up and the Buyer would NOT be covered...
Triton Says " as I mentioned previously, there would be no expectation by eBay to provide a tracking number as local pickup will not have one and we are aware of that. I did do some research on your behalf and can share this link to PayPal's protection guidelines; there is no protection through their program for an item picked up locally/in person. ( NO protection for the Seller NOT the buyer)
Pay Pal Rules
*****Seller protection does not provide protection for:
Claims, chargebacks, or reversals for items significantly not as described.
Intangible items, licenses for digital content, and services.
Items that PayPal determines, in its sole discretion, as counterfeit items.
Items that you deliver (or are picked up) in person.
Personal Payments that are received.
Sales that are not processed either through a buyer’s PayPal account or a guest checkout transaction. This includes sales made using the PayPal Payment Pro/Virtual Terminal (VT) product, PayPal business payments or PayPal Here.
Items equivalent to cash including gift cards.*****
So when a Buyer says they did not pick up and item then there IS NO SELLER PROTECTION. Then the Buyer who says they did NOT pick-up an item Immediately gets their Money back. The Seller has No legitimate way to PROVE the buyer picked up the item. SO, the Seller is not protected using Pay Pal. so, the only way to guarantee to get their money and to keep it THE Seller CAN'T go through Pay Pal.
I would like to sell bigger things on eBay. I don't mind paying eBay the fees for the sale... I don't mind it going through Pay Pal...I just don't see any way I can prove that it was delivered, I can't prove what condition it was in, I really can't prove IF the item is an INAD. ( for Pay Pal)
There needs to be a guide saying do this, this and this to keep from getting a chargeback.
I do understand that eBay wants to protect the Buyers so I understand HOW their rules are set-up. At one time I thought that using a debit card reader would help that but now I see that Pay Pal does not offer Protection for their card reader either! SMH eBay rules and protections go against Pay Pal rules in these examples. The only way it is viable is IF cash were picked up when the item is picked up. I just wished there was some guide that was FIRM as to how to deal with this properly... 😉 Sugar
Hi @imakesugar, I can also offer this link to the PayPal User Agreement that states that PayPal's Protection program does not cover items collected in person. The link does include the full user agreement, but if you press both "Ctrl" and "F" on your computer at the same time you can search for the word "collect" and see the following:
Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if:
- You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s store location
I wasn't able to find a specific reference to a not as described claim and local pickup, and recommend contacting PayPal customer service to clarify how this would be handled. It is possible that based on the lack of a specific reference to this scenario in the User Agreement they would cover an item picked up locally if it did not match the description, but they may have more limited protections similar to eBay.
Ultimately, we just want to provide protection when it is reasonable. I know that there have been some concerns raised here regarding electronic payments leading to complications compared to cash payments and I can reiterate that a seller is able to offer cash upon pickup as a payment option. The buyer would be able to choose this at checkout, but we believe that an electronic payment method still needs to be available if the buyer would prefer. This ensures they are eligible for protection in instances where it is warranted.
