WHY is a Local Pickup item showing that I need to ship?

[newview]

I have NEVER seen such a thorny mess as trying to do the right thing and setting up a Local Pickup thru eBay to accomodate a buyer.

The listing was setup correctly but now ... am I going to get a defect for not shipping during my handling time?

This is ridiculous.

@Anonymous- Is there anywhere I can see EXACTLY how to setup a Local Pickup and the procedures involved and what to expect? Cause what I constantly see is NOT what I've been led to expect.

[hidy-hoo]

Thanks, Jen, and I agree ~ what a mess!

  When I tried the link I saw this:

Something went wrong. We’re sorry.

1. If you want to start over, go to the homepage.

I finally managed to get to the MBG and although the verbiage has changed somewhat, the meaning is clear...no eBay coverage and if eBay staff say differently than, imo, the ands, ifs and buts really need to be spelled out in the MBG.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[Anonymous]

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@hidy-hoo wrote:

Thanks, Jen, and I agree ~ what a mess!

  When I tried the link I saw this:

Something went wrong. We’re sorry.

1. If you want to start over, go to the homepage.

I finally managed to get to the MBG and although the verbiage has changed somewhat, the meaning is clear...no eBay coverage and if eBay staff say differently than, imo, the ands, ifs and buts really need to be spelled out in the MBG.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

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Hi @hidy-hoo, the only component I wanted to be sure we were clear on was that local pickup items do qualify for coverage. I followed the link that you have shared and don't see any statement to indicate these are not covered, only references to items damaged during local pickup and items not picked up by or on behalf of the buyer not being covered. If you are seeing something that contradicts the details I've provided, definitely let me know!

[dtexley3]

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@Anonymouswrote:

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You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

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This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

[Anonymous]

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@dtexley3 wrote:

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@Anonymouswrote:

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You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

---

This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

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Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

[bubbleman2010]

trinton the bad seller experience comes from paypal. ebay will deny a INR or SNAD dispute on a local pickup item,but paypal won't. When ebay becomes the merchant of record and replaces paypal are there plans in the works to handle that problem differently?

[dtexley3]

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@Anonymouswrote:

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@dtexley3wrote:

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@Anonymouswrote:

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You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

---

This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

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Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

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My point is that the eBay policy "You must offer an electronic payment option", and the Paypal policy, "You must have electronic tracking on a Paypal transaction" are in direct opposition of each other for local sales.  Your statement that the seller MUST accept the electronic paypal payment on a local sale (if the buyer chooses) WILL encourage sellers to either not sell locally, or move their items OFF eBay.  More and more sellers are stating in multiple threads that they are moving their items off eBay due to these counter-business policies.   </soapbox>

[Anonymous]

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@dtexley3 wrote:

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@Anonymouswrote:

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@dtexley3wrote:

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@Anonymouswrote:

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You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

---

This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

---

Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

---

My point is that the eBay policy "You must offer an electronic payment option", and the Paypal policy, "You must have electronic tracking on a Paypal transaction" are in direct opposition of each other for local sales.  Your statement that the seller MUST accept the electronic paypal payment on a local sale (if the buyer chooses) WILL encourage sellers to either not sell locally, or move their items OFF eBay.  More and more sellers are stating in multiple threads that they are moving their items off eBay due to these counter-business policies.   </soapbox>

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Hi @dtexley3, as we discussed earlier in this thread, PayPal does not cover items picked up locally. These two expectations would not be in opposition, as the PayPal policy you are quoting does not apply to Local Pickup transactions. I've shared a link to their policy page on this earlier in the thread in reply #26.

With this context, is there anything else you feel would create an issue or poor experience for a buyer or seller? I sincerely want to hear your perspective on this and share any feedback that may improve our policies and procedures if it is needed. 

[missjen831]

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@dtexley3wrote:

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@Anonymouswrote:

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@dtexley3wrote:

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@Anonymouswrote:

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You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

---

This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

---

Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

---

My point is that the eBay policy "You must offer an electronic payment option", and the Paypal policy, "You must have electronic tracking on a Paypal transaction" are in direct opposition of each other for local sales.  Your statement that the seller MUST accept the electronic paypal payment on a local sale (if the buyer chooses) WILL encourage sellers to either not sell locally, or move their items OFF eBay.  More and more sellers are stating in multiple threads that they are moving their items off eBay due to these counter-business policies.   </soapbox>

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PayPal doesn’t cover INRs on local pickups but like eBay SNADs are covered and then there is also CREDIT CARD CHARGEBACKS. Doesn’t look like a seller has ANY seller protection against a chargeback through PayPal on local pickups. And that is a big problem.  Now we don’t see a lot of threads from sellers who got hit with CBS on eBay local pickups BUT there are threads in the PP community and other eBay communities.

[Anonymous]

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@missjen831 wrote:

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@dtexley3wrote:

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@Anonymouswrote:

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@dtexley3wrote:

---

@Anonymouswrote:

---

You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

---

This is a really short-sited policy.  It forces sellers into an untenable situation and most will have no choice but to remove their Local Pickup items from eBay!   I can't believe how many decisions are being made that are contrary to what most would consider good business policy.

---

Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

---

My point is that the eBay policy "You must offer an electronic payment option", and the Paypal policy, "You must have electronic tracking on a Paypal transaction" are in direct opposition of each other for local sales.  Your statement that the seller MUST accept the electronic paypal payment on a local sale (if the buyer chooses) WILL encourage sellers to either not sell locally, or move their items OFF eBay.  More and more sellers are stating in multiple threads that they are moving their items off eBay due to these counter-business policies.   </soapbox>

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PayPal doesn’t cover INRs on local pickups but like eBay SNADs are covered and then there is also CREDIT CARD CHARGEBACKS. Doesn’t look like a seller has ANY seller protection against a chargeback through PayPal on local pickups. And that is a big problem.  Now we don’t see a lot of threads from sellers who got hit with CBS on eBay local pickups BUT there are threads in the PP community and other eBay communities.

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Hi @missjen831, there are certainly situations where a buyer is warranted SNAD protection for a local pickup transaction. While the buyer is expected to inspect an item they are picking up locally, some items simply cannot be tested fully until they are in the buyer's location. If a claim qualifies for protection, this would indicate the item was not described accurately and the buyer should be covered. As with any other listing format, a seller can protect themselves from these concerns by fully inspecting the items they list and describing them as accurately as possible.

[mg152]

I would never accept Paypal for a local pick up item. They are too fast to refund buyers. Actually I will never use local pickup again after reading these points. Buyers are getting very good at getting refunds. I personally haven’t had any issues but I won’t go looking for trouble either. Thanks for your help

[mg152]

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@newviewwrote:

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@Anonymouswrote:

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Additionally, I do want to clarify that you are not able to require your buyer to pay cash upon pickup - we require that you offer an electronic payment method and the buyer is absolutely allowed to choose this method when paying for the item.

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If I am not able to require a cash payment on a Local Pickup, then I will no longer be accomodating buyers if they request one. There is no way I will accept a PayPal payment for a Local Pickup item that is NOT shipped and has no Tracking Number to prove delivery.

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My thoughts exactly.

[mg152]

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@Anonymouswrote:

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@newviewwrote:

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@Anonymouswrote:

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Additionally, I do want to clarify that you are not able to require your buyer to pay cash upon pickup - we require that you offer an electronic payment method and the buyer is absolutely allowed to choose this method when paying for the item.

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If I am not able to require a cash payment on a Local Pickup, then I will no longer be accomodating buyers if they request one. There is no way I will accept a PayPal payment for a Local Pickup item that is NOT shipped and has no Tracking Number to prove delivery.

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Hi @newview, as I mentioned previously, there would be no expectation by eBay to provide a tracking number as local pickup will not have one and we are aware of that. I did do some research on your behalf and can share this link to PayPal's protection guidelines; there is no protection through their program for an item picked up locally/in person. 

I can reiterate that Item Not Received protection through the eBay Money Back Guarantee for local pickup transactions would only be applicable when the seller has prevented the buyer from retrieving the item. To confirm this, we would look for a message from the seller stating, "I can't meet you", "I didn't meet you" or "I no longer wish to meet you" (or something equally clear).

You are still welcome to offer cash on pickup for your local pickup items as an option, but are not able to require this. Sellers are required to offer an electronic payment method for all of their listings, including local pickup.

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Trinton 

did you read the link you posted? It’s says no Seller Protection for local pickup items. Buyers can & do get refunds & most of the time the item too.

*****Seller protection does not provide protection for:

Claims, chargebacks, or reversals for items significantly not as described.
Intangible items, licenses for digital content, and services.
Items that PayPal determines, in its sole discretion, as counterfeit items.
Items that you deliver (or are picked up) in person.
Personal Payments that are received.
Sales that are not processed either through a buyer’s PayPal account or a guest checkout transaction. This includes sales made using the PayPal Payment Pro/Virtual Terminal (VT) product, PayPal business payments or PayPal Here.
Items equivalent to cash including gift cards.*****

[dtexley3]

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@Anonymouswrote:

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@dtexley3wrote:

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Hi @dtexley3, can you elaborate on the situation you have seen sellers in with this expectation? I'm uncertain as to how offering buyers an electronic payment method causes problems for either party - if for some reason the buyer does not wish to continue with the purchase once they have inspected the item, you are able to Cancel the Transaction and cite this as a reason. The buyer is provided with additional protection by being given this payment option and we want to maintain this as an option when available. This has been our stance on the topic for quite some time and I'd love to look into examples of how this has caused a poor experience for you and your customers.

My point is that the eBay policy "You must offer an electronic payment option", and the Paypal policy, "You must have electronic tracking on a Paypal transaction" are in direct opposition of each other for local sales.  Your statement that the seller MUST accept the electronic paypal payment on a local sale (if the buyer chooses) WILL encourage sellers to either not sell locally, or move their items OFF eBay.  More and more sellers are stating in multiple threads that they are moving their items off eBay due to these counter-business policies.   </soapbox>

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Hi @dtexley3, as we discussed earlier in this thread, PayPal does not cover items picked up locally. These two expectations would not be in opposition, as the PayPal policy you are quoting does not apply to Local Pickup transactions. I've shared a link to their policy page on this earlier in the thread in reply #26.

With this context, is there anything else you feel would create an issue or poor experience for a buyer or seller? I sincerely want to hear your perspective on this and share any feedback that may improve our policies and procedures if it is needed. 

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1) Under eBay policy sellers are required to offer and accept an electronic form of payment on items offered for local pickup.  Sellers are not allowed (per your statement) to require "cash only".

2) Paypal does not protect the seller when the item is local pickup, if the buyer files INR, the seller has the money taken and returned to the buyer.

The fact that eBay will not allow the seller to require cash only for local pickup puts them at risk.  Seller's end up with a "poor experience" because they lose the money and the item to a dishonst buyer.

It's not necessarily eBay's problem that Paypal won't cover INR on local pickup.  However, it is a poor decision on the part of eBay not to recognize the necessity of the Seller being able to exercise the option of "cash only" to protect themselves in this situation.

There's an old saying about babies and bathwater.  Read the threads and pay attention to what sellers are saying "I won't list anything over xx$", "I'm moving my inventory to other venues", etc.  All of these are symptoms of polices that are too restrictive in name of "protecting" eBay's revenue stream.

[southern*sweet*tea]

I don't do LPO, never have, never will, BUT

If a seller chooses LPO with NO SHIPPING selected, then there should be absolutely NO electronic payment forms available for that listing. Period.

A seller should be able to take cash, have the buyer swipe their (the seller's) own CC processing thingy like Stripe if they choose, or take goats if they want to. That is the whole, entire POINT of local pick up.  Payment changes hands upon buyer's approval, payment and pickup of the item. One and done, when the cash changes hands it's all over.  Ebay already gets their fees once the buyer presses the buy now button.

JMHO FWIW

[imakesugar]

@trinton 

eBay MBG  rules important to Local Pick-up only...From LINK  /ebay-money-back-guarantee-policy

Covered

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

• An item isn't received or it isn't as described in the listing
• A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines
• The buyer made the purchase on eBay.com via checkout or an eBay invoice with one of the following payment methods:
  • PayPal

we know that scammers or fitchy Buyers will not tell the truth. So as a Seller how can I prove that they picked it up? Messages don't prove anything... It could work the opposite way...as a Buyer, the Seller can make arrangements and yet Not show up for me to get my dresser... So, IF the Seller did message the Buyer to pick it up on such and such a day and did not show up as a buyer am I  protected. OR DOES IT becomes he say she say argument and as the policy is now, the Buyer WOULD WIN! Seller would be out the money or not be believed? 

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pick up items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)

Trinton says "

 I do want to clarify that the buyer will always have alternatives for resolution outside of eBay. If the funding source for their payment is a credit card, they have the option of filing a chargeback with the financial institution. By and large, our eBay Money Back Guarantee policies are designed to align with the standards that financial institutions set, but we are able to offer additional protections in our program that would not be available in a third party investigation. The possibility of a third party investigation is one of the many reasons we encourage sellers to work with their buyers on a resolution even when we can offer protection under our policies.

It is No fault of eBay but Buyers can still file through Pay Pal or a credit card and still win a dispute. even IF eBay is sure the item was delivered, Pay Pal would have to refund the Buyer with a dispute...

A Seller has no real way to prove delivery, Pay Pal does not protect a Seller who delivers an item locally.  Getting a signature and a picture of My identity does not help the Seller either...in the electronic day and age neither Pay pal OR eBay know what My signature OR a picture of me looks like. As a Buyer, I wouldn't want to give someone a copy of MY ID! 

Trinton says " I can reiterate that Item Not Received protection through the eBay Money Back Guarantee for local pickup transactions would only be applicable when the seller has prevented the buyer from retrieving the item. To confirm this, we would look for a message from the seller stating, "I can't meet you", "I didn't meet you" or "I no longer wish to meet you" (or something equally clear). "

In My humble opinion, A message does not mean that much and does NOT prove that much. A fitchy Seller could arrange for pick-up and NOT show up and the Buyer would NOT be covered...

Triton Says " as I mentioned previously, there would be no expectation by eBay to provide a tracking number as local pickup will not have one and we are aware of that. I did do some research on your behalf and can share this link to PayPal's protection guidelines; there is no protection through their program for an item picked up locally/in person.  ( NO protection for the Seller NOT the buyer)

 Pay Pal Rules

*****Seller protection does not provide protection for:

Claims, chargebacks, or reversals for items significantly not as described.
Intangible items, licenses for digital content, and services.
Items that PayPal determines, in its sole discretion, as counterfeit items.
Items that you deliver (or are picked up) in person.
Personal Payments that are received.
Sales that are not processed either through a buyer’s PayPal account or a guest checkout transaction. This includes sales made using the PayPal Payment Pro/Virtual Terminal (VT) product, PayPal business payments or PayPal Here.
Items equivalent to cash including gift cards.*****

So when a Buyer says they did not pick up and item then there IS NO SELLER PROTECTION. Then the Buyer who says they did NOT pick-up an item Immediately gets their Money back.  The Seller has No legitimate way to PROVE the buyer picked up the item. SO, the Seller is not protected using Pay Pal. so, the only way to guarantee to get their money and to keep it THE Seller CAN'T go through Pay Pal.

I would like to sell bigger things on eBay. I don't mind paying eBay the fees for the sale... I don't mind it going through Pay Pal...I just don't see any way I can prove that it was delivered, I can't prove what condition it was in, I really can't prove IF the item is an INAD. ( for Pay Pal) 

There needs to be a guide saying do this, this and this to keep from getting a chargeback. 

I do understand that eBay wants to protect the Buyers so I understand HOW their rules are set-up. At one time I thought that using a debit card reader would help that but now I see that Pay Pal does not offer Protection for their card reader either! SMH  eBay rules and protections go against Pay Pal rules in these examples. The only way it is viable is IF cash were picked up when the item is picked up.  I just wished there was some guide that was FIRM as to how to deal with this properly... 😉 Sugar